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Phone Manager Jobs in Colorado (NOW HIRING)

Storage Star

Self Storage Property Manager

Fort Collins, CO · On-site

$17 - $21/hr

Cell Phone Credit - We support our employees by providing a cell phone credit, making it easier to ... Manage daily operations, including renting units, processing payments, and ensuring the facility is ...

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Phone Manager information

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

How much do phone managers make in the US?

Phone managers typically earn a median annual salary of around $50,000 to $70,000 in the US, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, with some roles offering additional bonuses or benefits.

What cities in Colorado are hiring for Phone Manager jobs?

Cities in Colorado with the most Phone Manager job openings:

Phone Manager jobs near you

Self Storage Property Manager

STORAGE STAR MANAGEMENT LLC

Fort Collins, CO • On-site

$17 - $21/hr

Full-time

Retirement

Posted 6 days ago

Job description

Description:

Join Our Growing Team as a Self Storage Store Manager!

At Storage Star Management, we are more than just a self-storage company—we are a team dedicated to delivering outstanding service and creating a positive, supportive work environment. As a rapidly growing company, we offer opportunities to learn, grow, and be part of something bigger.

We are looking for a Self Storage Store Manager who will be the face of our company, playing a key role in ensuring our customers have the best experience possible. In this position, you will oversee daily operations, maintain facility security and cleanliness, and provide exceptional customer service. Your efforts will directly contribute to the success of Storage Star and the satisfaction of our customers.


Why You’ll Love Working With Us:

  • Monthly Performance Bonus Program – In addition to hourly pay, our Store Managers are eligible for a generous monthly bonus program.
  • Supportive Team Environment – We believe in partnership and treating everyone with respect.
  • Work-Life Balance – No late nights or early mornings—our schedules are structured to help you maintain balance.
  • Caring Leadership – We are a family-first organization, and we value and support our employees.
  • Opportunities to Learn and Grow – As we expand, we encourage our team members to develop new skills and grow alongside us.
  • A Company with Integrity – We do what we say we will do and always put our customers first.
  • Outstanding Benefits Package – We cover 85% of employees' benefits, so you can focus on your well-being.
  • 401(k) Matching – We match 100% of up to 4% of what you contribute, helping you plan for the future.
  • Cell Phone Credit – We support our employees by providing a cell phone credit, making it easier to stay connected.
Requirements:

What You’ll Do:

  • Be the friendly face of our company, assisting customers in person and over the phone.
  • Manage daily operations, including renting units, processing payments, and ensuring the facility is secure and well-maintained.
  • Meet company and site sales goals while providing outstanding service.
  • Perform light maintenance and cleaning tasks to keep our facility in top shape.
  • Conduct daily lock checks to ensure the site meets security and cleanliness standards.
  • Assist with training new hires and help them get acclimated to our processes.
  • Handle occasional off-site errands and travel to other locations as needed.


What We’re Looking For:

  • 1+ year of customer service and sales experience.
  • A positive, team-oriented mindset with a willingness to learn.
  • Strong communication and organizational skills.
  • Proficiency with computers, including Microsoft Office.
  • Ability to work independently and take ownership of daily tasks.
  • A valid driver’s license, insurance, and access to a reliable personal vehicle.
  • Ability to work in all weather conditions and walk the entire facility at least twice a day.
  • Comfort with performing light maintenance and lifting up to 30 pounds.


Work Schedule:

Shifts varies weekly, 5 days a week, hours are:

  • Monday: 9:30 AM - 6:00 PM
  • Tuesday: 9:30 AM - 6:00 PM
  • Wednesday: 9:30 AM - 6:00 PM
  • Thursday: 9:30 AM - 6:00 PM
  • Friday: 9:30 AM - 6:00 PM
  • Saturday: 9:00 AM - 4:00 PM

No late nights or early mornings!


At Storage Star Management, we take pride in fostering an inclusive, fun, and rewarding work environment. We believe in accountability, humility, and gratitude—values that guide us every day. If you’re ready to make an impact and grow with a company that values its people, we’d love to hear from you!

Apply today and become a part of our Storage Star family!

Storage Star Management is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable laws. We encourage all qualified individuals to apply.