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Phone Manager Jobs in Colorado (NOW HIRING)

Columbine Corporation

Operations Manager

Littleton, CO · On-site

The Operations Manager is the air traffic controller of our field operations, overseeing scheduling ... Lots of time on the phone with field staff and clients across the country. Requirements: Read this ...

Pure Barre Highlands Ranch

Sales Manager

Littleton, CO · On-site

$17 - $20/hr

Manage staff schedule * Supervise Sales Representatives * Collect out-standing dues * Maintain ... Must have excellent communication and strong interpersonal skills in person and over the phone

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Phone Manager information

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

How much do phone managers make in the US?

Phone managers typically earn a median annual salary of around $50,000 to $70,000 in the US, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, with some roles offering additional bonuses or benefits.

What cities in Colorado are hiring for Phone Manager jobs?

Cities in Colorado with the most Phone Manager job openings:

Phone Manager jobs near you

Greeter / Counter Desk Attendant

Lucky Strike Entertainment

Aurora, CO • On-site

$16 - $17/hr

Full-time

Medical

Re-posted 5 days ago

Lucky Strike Entertainment rating

5.5

Company rating: 5.5 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

9th of 18 rated bowling alleys

Job description

Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Greeter/Counter Desk Attendant and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today!

Applicants must be at least 18 years of age to qualify for a position.

WHAT OUR GREETERS/DESK ATTENDANTS DO

Greeters/Desk Attendants set the tone for everyone who enters our doors, giving us our first opportunity to impress our guests and provide them with the kind of “WOW” factor they’ve been looking forward to.   


A GREETER/ DESK ATTENDANT’S DAY-TO-DAY

  • Be friendly and inviting to our guests in person and over the phone
  • Manage the waitlist
  • Track availability and assign lanes, shoes & other equipment
  • Prepare for leagues
  • Ring sales at the counter and follow our cash control procedures
  • Promptly notify our mechanics of any pinspotter/pinsetter malfunctions and log these issues
  • Assist our guests with basic bowling instruction (no, you don’t need to show them your trick shots, just the essentials)
  • Operate our POS system, central panel, computers, and P/A system

WHAT IT TAKES

  • HS Diploma or equivalent restaurant/hospitality experience (Optional)
  • Proven success in school/previous job experience
  • Excellent telephone etiquette
  • Must meet the minimum age required by state law to serve alcohol

PERKS (MORE REASONS YOU’LL LOVE YOUR JOB)

  • Free Bowling!
  • $1 Arcade Play
  • 20% off Events
  • 50% off Food & Beverages

WORK ENVIRONMENT/ PHYSICAL DEMANDS:  

  • Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance. 

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

The pay range for this position is $16.00 - $17.00.

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits.  Incentives and/or benefit packages may vary depending on the position.  More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits

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