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Phone Manager Jobs in Colorado (NOW HIRING)

Greeley Auto

Internet Manager

Greeley, CO

The Internet Manager is responsible for managing and responding to online sales leads, engaging ... Maintain consistent and professional communication with customers through phone calls, text ...

Greeley Auto

Internet Manager

Greeley, CO · On-site

The Internet Manager is responsible for managing and responding to online sales leads, engaging ... Maintain consistent and professional communication with customers through phone calls, text ...

Greeley Auto

Internet Manager

Greeley, CO · On-site

Internet Manager Greeley Chrysler Dodge Jeep Ram About This Job Greeley Chrysler Dodge Jeep Ram is ... Maintain consistent and professional communication with customers through phone calls, text ...

Greeley Auto

Internet Manager

Greeley, CO

The Internet Manager is responsible for managing and responding to online sales leads, engaging ... Maintain consistent and professional communication with customers through phone calls, text ...

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Phone Manager information

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

How much do phone managers make in the US?

Phone managers typically earn a median annual salary of around $50,000 to $70,000 in the US, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, with some roles offering additional bonuses or benefits.

What cities in Colorado are hiring for Phone Manager jobs?

Cities in Colorado with the most Phone Manager job openings:

Phone Manager jobs near you

General Manager I Store 7154 Lafayette CO

Advance Auto Parts, Inc.

Lafayette, CO • On-site

Full-time

Medical, Life

Posted 7 days ago

Job description

Job Description
A General Manager must be committed to inspiring our team, as well as helping our Customers succeed and growing our business with integrity. Professional level sales and management position capable of supporting functions on both sides of the business. The role requires understanding of store systems, automotive systems, parts knowledge and has the ability to identify, troubleshoot and project assist for DIY. Responsible for developing and maintaining Professional Customer relationships and program growth. Is accountable for achieving financial metrics and maintaining service and appearance standards. Position is exempt and requires a minimum of 50-55 hours per week (excluding meal break periods). The average schedule is 5-6 days a week, 11 hour shifts, including rotating nights and weekends, with an hour for lunch. Additional hours may be required based on staffing, store conditions, sales to target, and other business demands. General Managers are required to work a schedule based on the needs of the business.
Primary Responsibilities
  • Achieve overall store sales goals and service objectives
  • Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans
  • Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store Team Members
  • Ensure execution of all inventory and operational standards
  • Coach all Team Members to deliver on Customer expectations (DIY and Professional)
  • Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties)
  • Ability to lead change management
  • Embrace diversity and foster a respectful environment for both Customers and Team Members

Secondary Responsibilities
  • Provide DIY service including battery installation, testing, wiper install, etc.
  • Assist District/Region in other functions upon request

Success Factors
  • Friendly communication
  • Ability to locate and stock parts
  • Safety knowledge and skills
  • Ability to become ASE P2 certified or ASE ready equivalent
  • Ability to execute and train project and product quality recommendations
  • Advanced parts lookup and sourcing
  • Ability to source from numerous places including special order, FDO, second source, etc.
  • Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
  • Ability to execute and train inventory systems and store equipment
  • Ability to execute and train POS and Parts lookup systems
  • Ability to review and analyze P&L statement
  • Ability to recruit, select, hire and develop quality Team Members
  • Ability to build and grow relationships with Professional Customers

Essential Job Skills Necessary for Success as a General Manager
  • Working knowledge of automotive systems preferred
  • Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers and upper management
  • Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)
  • Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
  • Ability to review and analyze business reports, such as profit and loss statement (P&L)
  • Hold others accountable, inspect work quality and give feedback in a way that is inspiring
  • Ability to work an assortment of days, evenings and weekends as needed

Prior Experience that Sets a General Manager up for Success
  • 2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail environment
  • Successful experience managing profitability; proven financial and business acumen

Education, Certificates, Licenses, Registrations
High school diploma or general education degree (GED), Bachelor's degree in business or a related area preferred.
Must have a valid driver's license
ASE certification preferred, but not required
Physical Demands
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.
#LI-BS2
" Application Close Date: Advance Auto Parts will accept applications for 60 days from the Application Open Date"We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.
Compensation Range
The good faith estimate for this role is between 67,600.00 USD and 79,400.00 USD salary for a new team member.
The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).
Benefits: Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting:
https://jobs.advanceautoparts.com/us/en/benefits
California Residents click below for Privacy Notice:
https://jobs.advanceautoparts.com/us/en/disclosures
Advance Auto Parts logo

About Advance Auto Parts

Sourced by ZipRecruiter

At Advance Auto Parts we have a passion for YES. Each day we are motivated by a passion to help our Customers. We have a commitment to advance the lives of our fellow Team Members, Customers, and the Communities where we live and work.

Industry

Motor vehicle and motor vehicle parts wholesalers, retail, internet and it and elementary and secondary schools

Company size

10,000+ Employees

Headquarters location

Raleigh, NC, US

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