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Phone Manager Jobs in Florida (NOW HIRING)

Oakbrook Advisors LLC

Phone Representative

Boca Raton, FL · On-site

$1.5K/wk

Time flies here! - Desire to have fun while working! - STRONG/Confidant/Happy Phone voice! - Basic Computer knowledge - Outstanding organizational and time management skills - Exceptional attention ...

Oakbrook Advisors LLC

Phone Representative

Boca Raton, FL · On-site

$1.5K/wk

Time flies here! - Desire to have fun while working! - STRONG/Confidant/Happy Phone voice! - Basic Computer knowledge - Outstanding organizational and time management skills - Exceptional attention ...

Defy Medical

Sales Phone Operator

Tampa, FL · On-site

$18/hr

As a Phone Sales Operator, you should be comfortable in a fast-paced inbound/outbound call environment, be a self-starter who is comfortable managing their own time, be results and outcome oriented ...

Mid Florida Cancer Centers

Phone Receptionist

Orange City, FL · On-site

$13.75 - $18/hr

Phone Receptionist At Mid Florida Cancer Centers, we utilize the latest technology and research to ... Excellent time management and prioritizing tasks * Must be able to work independently * **Bilingual ...

Mid Florida Cancer Centers

Phone Receptionist

Orange City, FL · On-site

$13.75 - $18/hr

Mid Florida Cancer Centers is seeking an experienced phone receptionist. Although, previous ... Excellent time management and prioritizing tasks * Must be able to work independently * **Bilingual ...

Triumph

Phone Sales Representative

West Palm Beach, FL

$72K - $150K/yr

Actively Conducting Interviews | Phone Pros (Inside Sales) | Salary/Base + Uncapped Commissions ... Build and manage your own book of business (client portfolio) * Consistently meet or exceed sales ...

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Phone Manager information

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

How much do phone managers make in the US?

Phone managers in the US typically earn an average salary of around $50,000 to $70,000 per year, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, requiring strong communication and leadership skills.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

What are the most commonly searched types of Phone jobs in Florida? The most popular types of Phone jobs in Florida are:
What cities in Florida are hiring for Phone Manager jobs? Cities in Florida with the most Phone Manager job openings:
Phone Manager jobs near you

Phone Representative

Oakbrook Advisors LLC

Boca Raton, FL • On-site

$1.5K/wk

Full-time

Re-posted 4 days ago

Job description

Are you looking for a new challenge and an opportunity to showcase your skills? No more asking people over the phone for their debit/credit cards!

Our Boca Raton based company is rapidly growing, and we are looking for enthusiastic individuals.

All you have to do is be able to read a script word for word, have basic computer skills such as the ability to copy and paste, and show up on time!

You must be energetic, hard-working, organized, and have strong verbal and written communication skills.

We are looking for assertive, and well-spoken individuals for our sales team.

Must have:

- Reliable transportation please. Either have a car or be responsible enough to pay for Lyft/Uber and not run out of money. If you cannot make it to the job consistently and ON TIME this is not for you.

- - Show up on time daily at 9 am Monday through Friday and work until 5 pm. No excuses. There is a 1 hour lunch break from 12 pm until 1 pm and occasional breaks when needed. Time flies here!

- Desire to have fun while working!

- STRONG/Confidant/Happy Phone voice!

- Basic Computer knowledge

- Outstanding organizational and time management skills

- Exceptional attention to details

Job Type:

Full-time

Pay:

Make anywhere from $500 (guaranteed base) to over $1500 paid Every Friday via direct deposit if needed.

Hours:

Mon.-Thurs. 9am – 5pm and Fridays 9am - 4pm.

Are you the right fit? Let’s find out!