ZipRecruiter

Log In

1

Phone Manager Jobs in Florida (NOW HIRING)

Oakbrook Advisors LLC

Phone Representative

Boca Raton, FL · On-site

$1.5K/wk

Time flies here! - Desire to have fun while working! - STRONG/Confidant/Happy Phone voice! - Basic Computer knowledge - Outstanding organizational and time management skills - Exceptional attention ...

Oakbrook Advisors LLC

Phone Representative

Boca Raton, FL · On-site

$1.5K/wk

Time flies here! - Desire to have fun while working! - STRONG/Confidant/Happy Phone voice! - Basic Computer knowledge - Outstanding organizational and time management skills - Exceptional attention ...

Florida Sealcoating LLC

Phone Sales

Sanford, FL · On-site

$1.0K/wk

This position is focused on outbound calling to commercial properties, property managers, HOAs ... Outgoing and confident on the phone Clear and professional when speaking Persistent without being ...

TaxFam

Phone Attendant

Oakland Park, FL

$17 - $20/hr

As our company continues to grow, we are seeking a courteous and efficient Phone Attendant to manage incoming calls and provide an exceptional client experience over the phone. Position Summary: We ...

Mid Florida Cancer Centers

Phone Receptionist

Orange City, FL · On-site

$13.75 - $18/hr

Mid Florida Cancer Centers is seeking an experienced phone receptionist. Although, previous ... Excellent time management and prioritizing tasks * Must be able to work independently * **Bilingual ...

Mid Florida Cancer Centers

Phone Receptionist

Orange City, FL · On-site

$13.75 - $18/hr

Mid Florida Cancer Centers is seeking an experienced phone receptionist. Although, previous ... Excellent time management and prioritizing tasks * Must be able to work independently * **Bilingual ...

Triumph

Phone Sales Representative

West Palm Beach, FL

$80K - $150K/yr

Actively Conducting Interviews | Phone Pros (Inside Sales) | Salary/Base + Uncapped Commissions ... Build and manage your own book of business (client portfolio) * Consistently meet or exceed sales ...

Triumph

Phone Sales Representative

West Palm Beach, FL · On-site

$72K - $150K/yr

Actively Conducting Interviews | Phone Pros (Inside Sales) | Salary/Base + Uncapped Commissions ... Build and manage your own book of business (client portfolio) * Consistently meet or exceed sales ...

next page

Showing results 1-20

All JobsPhone JobsPhone Manager JobsPhone Manager Jobs in Florida

Phone Manager information

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

How much do phone managers make in the US?

Phone managers typically earn a median annual salary of around $50,000 to $70,000 in the US, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, with some roles offering additional bonuses or benefits.

What are the most commonly searched types of Phone jobs in Florida?

The most popular types of Phone jobs in Florida are:

What cities in Florida are hiring for Phone Manager jobs?

Cities in Florida with the most Phone Manager job openings:

Phone Manager jobs near you

Phone Triage

Healthcare Outcomes Performance Company (HOPCo)

Fort Myers, FL • On-site

Full-time

Posted 13 days ago

Job description

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

 Triaging calls and being able to determines ones of urgent matter

  • Phone management with patients, chart review, care coordination, triage and problem management
  • Work closely with members of each department to provide high quality, efficient care to patients and families
  • Communicate directly and indirectly with the healthcare provider in order to appropriately coordinate patient care
  • Provide patient/family with instructions as provided by their physician
  • Communicate lab and other test results
  • Assist with medication refills per physician protocol
  • Communicate adjustments or changes in treatment plans as instructed by physician
  • Provide patient education as directed (content reflects specific MA training, guidelines, care process models, protocols)
  • Report significant changes in patient condition or other pertinent patient information to the treating physician
  • Actively participate in triage customer service improvement initiatives
  • Actively participate in quality improvement initiatives
  • Accurately documenting all patient communication in EMR system
  • Scheduling patients as needed
  • Other duties as assigned
  • Maintains strictest confidentiality in accordance with HIPAA compliance

 QUALIFICATIONS

Education: High school diploma or equivalent

Certification/Licensure:  Certified Medical Assistant or at least 2 years of experience in clinical setting

Skills:

  • Medical Terminology
  • Knowledge of anatomy and physiology as it relates to orthopedics and pain management
  • Basic typing and keyboarding skills
  • Strong organizational and interpersonal skills
  • Excellent customer service skills
  • Familiarity with computers and other office equipment
  • Ability to maintain confidentiality of sensitive information
  • Ability to prioritize responsibilities
  • Must be able to act calmly and effectively in busy or stressful situations
  • Knowledge of insurance plans and procedures
  • Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
  • Must be able to establish and maintain effective working relationships with managers and peers

Physical Requirements:

  • Requires occasional lifting up to 25 pounds unassisted.  Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting.

Apply