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Phone Associate Jobs in Florida (NOW HIRING)

Clark Associates

Front End Associate

Orlando, FL · On-site

$15 - $18/hr

The Front End Associate supports key operational goals by efficiently handling cashier duties ... Serve as the first point of contact for incoming phone calls, providing prompt assistance or ...

Fitness CF Gym

Front Desk Associate

Mount Dora, FL · On-site

$15 - $17/hr

Front Desk Associate If you're a highly motivated, outgoing individual who wants to work where you ... Answers the phone using the correct greeting and assists callers as needed. * Processes all ...

Fitness CF Gym

Front Desk Associate

Lakeland, FL · On-site

$15 - $17/hr

Front Desk Associate If you're a highly motivated, outgoing individual who wants to work where you ... Answers the phone using the correct greeting and assists callers as needed. * Processes all ...

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Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

Can I work in a call center without experience?

Phone associate positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for good interpersonal skills, a positive attitude, and basic computer knowledge, making it possible to start without previous call center work experience.

What are the most commonly searched types of Phone jobs in Florida?

The most popular types of Phone jobs in Florida are:

What cities in Florida are hiring for Phone Associate jobs?

Cities in Florida with the most Phone Associate job openings:

Phone Associate jobs near you

Field Technician Tier II - Tampa, FL

TECHNOLOGY LAB, LLC

Tampa, FL

$18.75 - $25.50/hr

Full-time

Posted 7 days ago

Job description

Job Title: Field Technician Tier 2 - Tampa, FL (Only candidates residing in Tampa will be considered)

Job Status:  Exempt/Full-Time

Job Description:

The Field Technician Tier 2 provides technical support to clients in the field, both remotely and on-site, with a focus on resolving complex technical issues that cannot be resolved remotely. This role requires a solid understanding of networking concepts and hardware, as well as strong troubleshooting skills. The Field Technician Tier 2 is expected to configure and install network hardware, including routers, switches, firewalls, and access points, and participate in large-scale IT projects, including network installations, server migrations, and hardware upgrades. This role collaborates with Tier 3 technicians to resolve complex network and system-based issues.

Primary Responsibilities:

  • Provides on-site technical support to clients, with a focus on resolving complex technical issues that cannot be resolved remotely.
  • Configures and installs network hardware, including routers, switches, firewalls, and access points.
  • Participates in large-scale IT projects, including network installations, server migrations, and hardware upgrades.
  • Collaborates with Tier 3 technicians to resolve complex network and systembased issues.
  • Completes site visits to do presales discovery of potential new clients.
  • Installs and configures audio/visual equipment, including projectors, document cameras, and audio systems.
  • Configures and troubleshoots a variety of devices, including computers, mobile devices, printers, and networking equipment.
  • Provides timely and accurate updates to clients and the internal team on ticket status and issue resolution.
  • Maintains accurate documentation of all client interactions and technical procedures.
  • Follows established processes and procedures to ensure consistency and quality of service.
  • Provides outstanding customer service, both in person and over the phone.
  • Associate's degree in a related field, or equivalent experience.
  • 3+ years of experience providing technical support, with a focus on networking and A/V equipment.
  • Strong understanding of networking concepts and hardware, including routers, switches, firewalls, and access points.
  • Experience with server installations, network migrations, and hardware upgrades.
  • Familiarity with audio/visual equipment, including projectors, document cameras, and audio systems.
  • Ability to configure and troubleshoot a variety of devices, including computers, mobile devices, printers, and networking equipment.
  • Strong troubleshooting skills and the ability to diagnose complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical clients.
  • Detail-oriented with excellent documentation skills.
  • Valid driver's license and ability to travel to client sites.
  • Ability to lift up to 50 pounds and work in tight spaces.
  • Flexibility to work outside of normal business hours, including on-call rotations.
  • Possession of relevant certifications, such as CompTIA A+, Network+, and CCNA, is a plus.

Skills and Qualifications:

This is a full-time, exempt position with a regular schedule of 8-5, Monday through Friday, with the expectation of being at client sites 40-60% of the week. However, the Field Technician Tier 2 may be required to work outside of these hours on occasion, such as during large project rollouts or system emergencies. This role may also be part of an on-call rotation, in which they will be available to provide after-hours support to clients. We provide a company car for this role to travel to client sites.

Other Duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.