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Phone Associate Jobs in Florida (NOW HIRING)

Defy Medical

Sales Phone Operator

Tampa, FL · On-site

$18/hr

... Associates in healthcare preferred) or higher • Capable of handling a high volume of inbound telephone calls and emails daily • Ability to interact effectively with diverse patients via phone and ...

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Phone Associate information

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.
What are the most commonly searched types of Phone jobs in Florida? The most popular types of Phone jobs in Florida are:
What cities in Florida are hiring for Phone Associate jobs? Cities in Florida with the most Phone Associate job openings:
Phone Associate jobs near you

Sales Phone Operator

Defy Medical

Tampa, FL • On-site

$18/hr

Full-time

Medical, Dental, Life, Retirement

Posted 15 days ago

Job description

Must be a Florida resident to apply
Job Description
At Defy Medical, we are a passionate team with a strong mission and a focused purpose: to #DefyExpectations for our patients and help them live better, healthier lives.
Defy Medical is looking to capitalize on the momentum that comes with being a dedicated leader and innovator in the field of integrative wellness. A large part of that strategy is our growing sales team. The Sales Phone Operator role is responsible for being that first line of representation for sales and our company. You will work closely with our Sales, Renewal, and Intake team, to ensure calls are being directed to the proper channel.
As a Phone Sales Operator, you should be comfortable in a fast-paced inbound/outbound call environment, be a self-starter who is comfortable managing their own time, be results and outcome oriented and above all, dedicated to providing a positive patient experience.
Duties include but are not limited to:
• Identify and generate patient sales opportunities by gathering and qualifying new prospects through targeted questions, including but not limited to service of interest, lead source, and demographic information.
• Act as the initial compliance checkpoint by assessing and categorizing patient inquiries as qualified or disqualified based on their needs, eligibility, or restrictions.
• Ensure a 24-hour turnaround time for responding to missed calls and voicemails, as well as for reviewing and routing email inquiries or support tickets to the appropriate department.
• Answer multi-line phone system and direct calls to the appropriate team member or department.
• Answer high volume of incoming calls
• Check voicemails and return customer calls as needed
• Responsible for accurate and complete patient information recorded in the CRM
• Maintain high-volume inbound/outgoing communications, with details logged in CRM
• Communicate between patient and appropriate Defy department to assist in the intake process as needed
• Follow established sales operating and customer service procedures and best practices
• Meet all KPI expectations
Skills:
• 1 + years in healthcare preferred
• High School Diploma (Associates in healthcare preferred) or higher
• Capable of handling a high volume of inbound telephone calls and emails daily
• Ability to interact effectively with diverse patients via phone and email
• Willingness to work collaboratively and ability to demonstrate effective teamwork
• Ability to execute active listening and problem-solving skills to provide exceptional customer service.
• Excellent inter-personal relationship skills and the ability to work with individuals of all levels.
• Ability to effectively learn and utilize multiple computer programs.
• Ability to prioritize and multi-task.
• Genuine interest in therapies related to wellness, quality of life, and hormone therapies
Job Type: Full-time
Shift: Monday-Friday 9:30am-6pm
Salary: $18/hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance

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