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Phone Associate Jobs (NOW HIRING)

WNY Urology Associates, LLC

Phone Operator

Orchard Park, NY · On-site

$17 - $17.50/hr

The providers and staff of Western New York Urology Associates specialize in providing exceptional ... We are currently recruiting for a Phone Operator to join our Orchard Park location. The hours are ...

WNY Urology Associates, LLC

Phone Operator

Cheektowaga, NY · On-site

$17 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The providers and staff of Western New York Urology Associates specialize in providing exceptional ... We are currently recruiting for a Phone Operator to join our Harlem Rd. location. The hours are ...

Concord Hospitality

Phone Operator

Durham, NC · On-site

$14.75 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Phone Operator at Concord Hospitality, you will be the voice of the hotel, providing courteous ... Benefits (Full-Time Associates Only): • Competitive wages • Medical, dental, and vision ...

Concord Hospitality

Phone Operator

Durham, NC · On-site

$14.75 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Description As a Phone Operator at Concord Hospitality, you will be the voice of the hotel ... Benefits (Full-Time Associates Only): • Competitive wages • Medical, dental, and vision ...

Omni Hotels & Resorts

Phone Operator

Bedford, PA · On-site

$13.75 - $17/hr

At Omni Bedford Springs Resort & Spa, we believe our associates are the heart of our success. Here ... This team member will direct phone calls to appropriate personnel and assist all guests and ...

Cardiology Associates

Medical Phone Operator

Fairhope, AL · On-site

$14.50 - $18/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Fairhope Office 188 Hospital Drive, Fairhope, AL 36532 Located on the campus of Thomas Hospital Our growing cardiology practice is seeking a friendly and professional Phone Operator to join our team ...

HV Global Group, Inc.

Phone Operator

Escondido, CA · On-site

$22/hr

Associate Appreciation Week * Monthly associate recognition and reward programs * Stipend for work shoes CORE WORK ACTIVITIES * Follow all company policies and procedures; report accidents, injuries ...

HV Global Marketing Corporation

$22/hr

Associate Appreciation Week * Monthly associate recognition and reward programs * Stipend for work shoes CORE WORK ACTIVITIES * Follow all company policies and procedures; report accidents, injuries ...

Londen Insurance Group

Be Seen First

Underwriting / Phone Verification Associate

Phoenix, AZ · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Phone Verification Associate If you have a passion for helping people, enjoy fast paced environments, and are ready to start building a career with a stable, growing company that recognizes and ...

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All JobsPhone Associate Jobs

Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

What cities are hiring for Phone Associate jobs?

Cities with the most Phone Associate job openings:

What are the most commonly searched types of Phone jobs?

The most popular types of Phone jobs are:

What states have the most Phone Associate jobs?

States with the most job openings for Phone Associate jobs include:

Phone Associate jobs near you

Phone Operator

WNY Urology Associates, LLC

Orchard Park, NY • On-site

$17 - $17.50/hr

Full-time

Re-posted 5 days ago

Job description

The providers and staff of Western New York Urology Associates specialize in providing exceptional patient care. This means we treat our patients with the respect they deserve, providing the most reliable and prompt care possible. Each patient receives state-of-the-art diagnosis and comprehensive treatment.

We are currently recruiting for a Phone Operator to join our Orchard Park location. The hours are full-time, Monday to Friday, 8:00 am to 4:30 pm. As an employer we take the time to train our staff in order to build strong relationships and excellent self-worth in the workplace. At WNY Urology we value our employees and are committed to growing their capabilities. Our employees and leaders are teachers and learners who work out loud and share their knowledge to enhance each other’s growth.

If you are seeking to work in a dynamic, team-oriented environment, and deliver exceptional patient experience, then we would like to meet you!

Duties include:

  • Transcribing voicemail messages into the patient's chart and forwarding the message to the appropriate staff member or physician.
  • Verifying phone numbers and date of call.
  • Scheduling, rescheduling, and canceling appointments.
  • Answering phone calls for five locations and transferring the call to the appropriate staff member.
  • Reviewing the patient's chart and relaying messages as appropriate to the patient.
  • Creating and mailing scripts.
  • Answering ToDo's, Triages, Web, and Portal Messages
  • Creating New Patient Letters
  • Work on other tasks as assigned by the department Manager

Requirements to successfully perform this job:

  • Ability to work in a fast-paced environment with good problem-solving skills.
  • Ability to communicate with patients in a professional manner.
  • Ability to multitask and work under high volume of calls each day.
  • Computer skills including knowledge of EMR system.
  • Excellent patient experience skills.
  • Ability to work well with co-workers and communicate effectively.

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