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Phone Associate Jobs in Illinois (NOW HIRING)

Home Chef

Customer Experience Associate

Chicago, IL

$17 - $22.75/hr

Representatives will respond to customer issues, complaints and inquiries via phone, email and chat. The Customer Experience Associate is primarily responsible for handling fundamental customer ...

EyeSouth Partners

Front Desk Associate

Niles, IL · On-site

$22 - $26/hr

The Front Office Associate may answer multiple phone lines, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.

EyeSouth Partners LLC

Front Desk Associate

Niles, IL · On-site

$22 - $26/hr

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate ...

L5 Fitness Holdings LLC

Sales Associate

Woodridge, IL · On-site

$18 - $20/hr

As a Part-Time Sales Associate, you are a hunter: prospecting new leads, booking first time classes ... Excellent phone skills - comfortable making 20-30+ calls per day and handling objections

Monica + Andy

Sales Associate

Chicago, IL · On-site

$14.50 - $19.50/hr

Our sales associates will serve our Guideshop customers at their respective locations. They will ... Are able to answer customer questions in person and via chat, email, and phone Are a self-motivator ...

Allworth Financial

Service Associate

Deerfield, IL · On-site

$60K - $70K/yr

Requires extended periods of sitting or standing at a desk, talking on the phone, and typing * Use ... Exempt associates qualify for our flexible paid time off policy * Non-Exempt associates will ...

Monica + Andy

Sales Associate

Chicago, IL · On-site

$14.50 - $19.50/hr

Our sales associates will serve our Guideshop customers at their respective locations. They will ... Are able to answer customer questions in person and via chat, email, and phone Are a self-motivator ...

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Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

Can I work in a call center without experience?

Phone associate positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for good interpersonal skills, a positive attitude, and basic computer knowledge, making it possible to start without previous call center work experience.

What are the most commonly searched types of Phone jobs in Illinois?

The most popular types of Phone jobs in Illinois are:

What cities in Illinois are hiring for Phone Associate jobs?

Cities in Illinois with the most Phone Associate job openings:

Phone Associate jobs near you

Customer Care Associate

O Fallon, IL • On-site

Jack Schmitt Chevrolet of O'Fallon
Retail • 51 - 200 employees
Learn more about Jack Schmitt Chevrolet of O'Fallonexternal

$14 - $16/hr

Part-time

Re-posted 28 days ago

Job description

Customer Care AssociateLocation: O'Fallon, IL, 62269Job Description

The Customer Care Associate is responsible for responding to incoming internet leads and sales call, as well as making outbound phone calls to potential and existing clients.

Duties include:
  • Responding to inbound leads by phone, text message, and email with the goal of scheduling sales appointments.
  • Confirming all sales appointments and rescheduling missed appointments.
  • Assisting BDC Manager and Sales Managers with unsold, sold and service appointment follow up as assigned.
  • Providing adequate and accurate vehicle information to prospects.
  • Preparing Sales Associate and vehicle (if applicable) for incoming appointments.
  • Utilize CRM system to record all work completed, as well as assist managers and sales associates with input of new information.
  • Communicates consistently with BDC manager and reports all activity to them.
  • Participating in on-going training.
  • Other duties as assigned.
Schedule is Monday-Wednesday-Friday-Saturday
Requirements:
  • Exceptional communication skills, especially phone skills.
  • Strong customer service abilities and background.
  • Positive energy and a pleasant demeanor.
  • Eager to improve with a competitive attitude.
  • Team player, able to follow direction and be punctual.
  • Organized and self-motivated, desire to achieve goals.
  • Works well independently.
  • Clean driving record and professional appearance.
  • Ability to pass a criminal back-ground check and drug test.
Job Type: Part-time
Experience:
  • Clean Driving Record: 1 year (preferred)
  • Customer Service: 1 year (preferred)
  • Call Center/Phone Sales: 1 year (preferred)
Education:
  • High school or equivalent: (preferred)
License
  • Driver's License: (required)
Work authorization:
  • United States: (required)
Shifts:
  • Evening: (required)
Benefits offered:
  • Flexible schedules
  • Employee discounts

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