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Phone Associate Jobs in Lyons, IL (NOW HIRING)

Home Chef

Customer Experience Associate

Chicago, IL · On-site

$17 - $22.75/hr

Representatives will respond to customer issues, complaints and inquiries via phone, email and chat. The Customer Experience Associate is primarily responsible for handling fundamental customer ...

EyeSouth Partners

Front Desk Associate

Niles, IL · On-site

$22 - $26/hr

The Front Office Associate may answer multiple phone lines, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.

EyeSouth Partners LLC

Front Desk Associate

Niles, IL · On-site

$22 - $26/hr

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate ...

L5 Fitness Holdings LLC

Sales Associate

Woodridge, IL · On-site

$18 - $20/hr

As a Part-Time Sales Associate, you are a hunter: prospecting new leads, booking first time classes ... Excellent phone skills - comfortable making 20-30+ calls per day and handling objections

Monica + Andy

Sales Associate

Chicago, IL · On-site

$14.50 - $19.50/hr

Our sales associates will serve our Guideshop customers at their respective locations. They will ... Are able to answer customer questions in person and via chat, email, and phone Are a self-motivator ...

Monica + Andy

Sales Associate

Chicago, IL · On-site

$14.50 - $19.50/hr

Our sales associates will serve our Guideshop customers at their respective locations. They will ... Are able to answer customer questions in person and via chat, email, and phone Are a self-motivator ...

L5 Fitness Holdings LLC

Sales Associate

Chicago, IL · On-site

$20 - $21/hr

As a Sales Associate, you are a hunter: prospecting new leads, booking first time classes ... Excellent phone skills - comfortable making 20-30+ calls per day and handling objections

Monica + Andy

Sales Associate

Chicago, IL · On-site

$14.50 - $19.50/hr

Our sales associates will serve our Guideshop customers at their respective locations. They will ... Are able to answer customer questions in person and via chat, email, and phone Are a self-motivator ...

Monica + Andy

Sales Associate

Chicago, IL · On-site

$17 - $19/hr

Our sales associates will serve our Guideshop customers at their respective locations. They will ... and phone ● Are a self-motivator and willing to work hard, roll up your sleeves, and build the ...

Monica + Andy

Sales Associate

Chicago, IL · On-site

$17 - $19/hr

Our sales associates will serve our Guideshop customers at their respective locations. They will ... and phone • Are a self-motivator and willing to work hard, roll up your sleeves, and build the ...

LG-OSS LLC

Inventory Associate

Lyons, IL · On-site

$15.40/hr

Phone Allowance - Paid by LG-OSS * Over $350 per year! * Employee Referral Program - Earn up to ... As a Inventory Associate, you will embody the P.A.L.S core values through performance, policy and ...

LG-OSS LLC

Inventory Associate

Villa Park, IL · On-site

$15/hr

Phone Allowance - Paid by LG-OSS * Over $350 per year! * Employee Referral Program - Earn up to ... As a Inventory Associate, you will embody the P.A.L.S core values through performance, policy and ...

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Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

Can I work in a call center without experience?

Phone associate positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for good interpersonal skills, a positive attitude, and basic computer knowledge, making it possible to start without previous call center work experience.

What cities near Lyons, IL are hiring for Phone Associate jobs?

Cities near Lyons, IL with the most Phone Associate job openings:

Phone Associate jobs near you

Customer Experience Associate

Chicago, IL • On-site

Home Chef
Food Services and Drinking Places • 1 - 5K employees
Learn more about Home Chefexternal

$17 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Key responsibilities

  • Respond to customer issues, complaints, and inquiries via phone, email, and chat.

  • Assist customers with account updates, platform usage, and document incidents through live support channels.

  • Participate in ticket handling across voice, email, and chat channels, managing customer interactions and resolving issues.

Home Chef rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Founded in 2013, Home Chef is the leading meal solutions company with both a retail and online presence. Available online at homechef.com and in retail at more than 2,100 Kroger grocery stores, Home Chef is committed to inspiring and enabling more people to cook simple, delicious meals, no matter how busy they are.

In 2023, Home Chef introduced a new brand, Tempo! Tempo features a rotating selection of ready-to-heat meals delivered directly to your door. These meals are better-for-you versions of familiar favorites, designed to save you time and reduce stress while maintaining a healthy lifestyle. Our Tempo menu includes options that are protein-packed, fiber-rich, calorie and carb conscious, keto-friendly, and dietitian-approved.

Similar to our recipes, we recognize that variety is the spice of life, and therefore, our employees also bring their uniqueness and color to our fantastic team. We're eager to work with humble team players and pragmatic next-level thinkers to innovate on Home Chef's offerings.

The Customer Experience Associate Position operates Monday - Friday from 10:00am - 6:30pm CST.

Please note: the training for this role begins on Monday 10/26 and runs for 3 weeks, Monday - Friday 9:00am to 5:30p CST. It is a requirement that all new hires are available to attend for the entirety of the training.

Our Customer Experience Associate serves as the front line of communication between the company and our customers. Representatives will respond to customer issues, complaints and inquiries via phone, email and chat. 

The Customer Experience Associate is primarily responsible for handling fundamental customer issues such as making account updates,  assisting with the use of the platform, and documenting incidents via live support channels. You will train and learn the platform's basics and use in-house resources, problem-solving, and people skills to support customers. We aim to live our values in every interaction and are looking for Customer Support Associates who care deeply about making everyday lives easier.

As a Customer Support Associate, you will spend your productive time working directly with customers via chat, phone, or email.

Detailed Responsibilities
Our shift schedules remain static (the days you work) but your activities per shift will remain fluid and may change depending on business needs. Flexibility and adaptability are required when approaching daily ticket handling responsibilities.
Participate in Ticket Handling

  • Participate in Ticket Handling on Voice Channel:
    • Assist customers via incoming phone calls.
    • Spend up to 24 hours per week on the phone channel.
    • Shows up to each shift, spending the proper scheduled amount of time online.
    • Does not miss or decline phone calls unless communicated to team lead.
    • Averages around 10 calls per hour.
  • Participate in Ticket Handling on Email Channel:
    • Assist customers via inbound email and web form tickets.
    • Spend up to 10 hours per week on the email channel
    • Shows up to each shift, replying to roughly 12 email tickets per hour.
    • Cleans out personal 'inbox' daily, responding to all replies within 24 hours.
  • Participate in Ticket Handling on Chat Channel:
    • Assist customers via inbound AI chat (helpshift).
    • Spends up to 12 hours per week on the chat channel.
    • Responds to each chat within a defined SLA period.

Research and Understand Current Trends and Issues from Customers

    • Participate in daily/weekly team meetings and stand-ups.
    • Actively looks for trends in our customer inquiries.
    • Researches and resolves complicated issues.
    • Contributes to root-cause analysis of new bugs, operational misses, and service disruptions.

Qualifications
The requirements listed below are representative of the knowledge, skill, ability and/or other characteristics needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

  • Prior experience in Customer Support or related positions (restaurants, retail, etc.)
  • General high school degree, or equivalent
  • Positive attitude in regards to customer communication, as well as team collaboration.
  • Solid communication skills – both verbal and written
  • Fledgling analysis skills - understands how to spot trends and research common themes
  • Can type a minimum 50 wpm
More About Us

Perks and benefits

  • Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!
  • Medical, dental, vision, life and disability insurance available
  • Paid holidays, sick time and vacation time
  • 401k program
  • Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses

How We Work Together

We are humble team players.
We are warm and gracious with team members and customers. We seek feedback to improve ourselves - and respectfully listen to and accept input.

We are pragmatic next-level thinkers.
We come up with novel and unique ideas. We explore new strategies to avoid being constrained by conventional thinking.

We take ownership.
We approach ambiguous problems, prepared to dive in, get curious, and learn more. We are results-driven, always challenging ourselves to exceed goals.

Be at Home at Home Chef

We all show up authentically at Home Chef. Our team includes individuals with a variety of identities, backgrounds, and perspectives. You can trust that you'll be able to bring your whole self to an inclusive and enjoyable workplace.

We welcome people of all races, colors, religions, national origin or ancestry, sex (including sexual identity), age, physical or mental disabilities, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged/sealed convictions, or any other legally recognized protected basis under federal, state, or local law.

Home Chef is committed to the full inclusion of all qualified individuals. As part of this commitment, Home Chef will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact our People team at hr@homechef.com.

Home Chef offers the base salary range as posted below, with the exact offer depending on factors such as geographic location, experience, skills, and internal equity. While compensation is within the provided range, it is not typical for offers to be made at the upper end. In addition to base salary, Home Chef provides a comprehensive benefits package, including healthcare coverage, 401k match, and paid time off.

California Pay Range
$17.50—$17.50 USD

Home Chef offers the base salary range as posted below, with the exact offer depending on factors such as geographic location, experience, skills, and internal equity. While compensation is within the provided range, it is not typical for offers to be made at the upper end. In addition to base salary, Home Chef provides a comprehensive benefits package, including healthcare coverage, 401k match, and paid time off.

Maryland Pay Range
$17.50—$17.50 USD

Home Chef offers the base salary range as posted below, with the exact offer depending on factors such as geographic location, experience, skills, and internal equity. While compensation is within the provided range, it is not typical for offers to be made at the upper end. In addition to base salary, Home Chef provides a comprehensive benefits package, including healthcare coverage, 401k match, and paid time off.

Illinois Pay Range
$17.50—$17.50 USD

To view the California Applicant Notice click here

What Home Chef employees say

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