Phone Associate Jobs in Illinois (NOW HIRING)

Monica + Andy is looking for kind, empathetic, and energetic sales associates to join our Customer Experience team!

We are looking for experienced sales associates who will deliver exceptional customer service and create a joyful shopping experience across all our channels-including our online business and physical locations (our Guideshops).

We are building a best-in-class omnichannel customer experience team. Our sales associates will serve our Guideshop customers at their respective locations. They will also work on a national level as part of our email and chat customer service team.

Monica + Andy is a digitally native, organic baby and children's clothing brand. Inspired by the birth of her daughter, our Founder Monica Royer created Monica + Andy to deliver softer, organic fabrics, better-designed clothing and blankets, and a seamless, easy shopping experience for parents and gift-givers. We exist to personalize shopping for parents by creating joyful experiences and products without compromise.

Our Sales Associates (Storks) are brand ambassadors. We are looking for Storks who are confident in their ability to naturally share our brand story and educate customers on our products and high-quality, organic fabric. We want someone who connects with and understands the needs of our parents and our gift-giving clients.

You...

Are empathetic and confident in your ability to genuinely connect with co-workers and customers.

Love meeting and talking to new people.

Have a desire to grow our brand and build a book of clients.

Have a positive attitude and can motivate and lead by example.

Have a keen attention to detail.

Have excellent written and verbal communication skills.

Have a love for and understanding of babies + children, and the big people who come with them.

Must be willing to work weekends and holidays.

Have a customer-centric mindset and are natural at providing excellent customer service.

Outstanding problem-solving and time management abilities.

Are able to answer customer questions in person and via chat, email, and phone

Are a self-motivator and willing to work hard, roll up your sleeves, and build the brand. 

Bilingual (English/Spanish) is a plus.

We...

Value self-awareness, honesty, empathy, and good energy!

Work hard because we love what we're doing, but also believe in balance.

Love babies + kids. And the big people who come with them.

Will back up our talk with competitive compensation, challenging work, great coworkers, and the opportunity to build something.

Are excited to hear from you!

Job Responsibilities (Guideshops Customer Experience):

Welcome every customer into the store with a warm, friendly greeting and smile

Merchandise the Guideshop based on product availability and merchandising guidelines

Answer the phone, help customers via chat and email; meet minimum daily ticket goals and response times

Host events and classes in the Guideshop

Create a world-class customer experience for the Monica + Andy customer

Offer help whenever needed to everyone

Be the best brand ambassador for the brand you can be

Build and maintain a client book, meeting daily sales goals

Outreach to clients on a 1:1 basis with manager oversight to build sales and traffic

Keep Guideshop clean and tidy at all times

Additional sanitizing and cleaning responsibilities will be a strict requirement of the job per COVID-19 OSHA guidelines (and any future CDC guidelines, if applicable).

Take detailed notes to report back to the team on a daily basis (keeping track of Guideshop stats such as traffic, sales, AOV, inquiries)

Job Responsibilities (Digital Customer Experience/Email/Chat/Prospecting): Learn and master all systems that we use to place orders, edit orders, process returns, and more.

Write eloquent, thoughtful responses to our customers' inquiries via email and chat

Speak with customers on the phone on a regular basis to answer questions about products, policies, and order updates

Process returns and order-related tasks in a timely manner to ensure we deliver the best customer experience possible

Outreach to clients on a 1:1 basis with manager oversight to prospect new clients and communicate with existing clients

Physical Demands:

Physical demands include but are not limited to, high aptitude for standing endurance, lifting and carrying at least 25 pounds, climbing ladders to retrieve merchandise, various types, bending, and squatting.

Monica + Andy is an equal opportunity employer and makes employment decisions based on merit. Monica + Andy policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.