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Phone Associate Jobs in Illinois (NOW HIRING)

EyeSouth Partners

Front Desk Associate

Alsip, IL · On-site

$17.50 - $18.50/hr

The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept ...

Allworth Financial

Service Associate

Deerfield, IL · On-site

$60K - $70K/yr

Requires extended periods of sitting or standing at a desk, talking on the phone, and typing * Use ... Exempt associates qualify for our flexible paid time off policy * Non-Exempt associates will ...

L5 Fitness Holdings LLC

Sales Associate

Woodridge, IL · On-site

$18 - $20/hr

As a Part-Time Sales Associate, you are a hunter: prospecting new leads, booking first time classes ... Excellent phone skills - comfortable making 20-30+ calls per day and handling objections

Allworth Financial

Service Associate

Riverwoods, IL · On-site

$60K - $70K/yr

Requires extended periods of sitting or standing at a desk, talking on the phone, and typing * Use ... Exempt associates qualify for our flexible paid time off policy * Non-Exempt associates will ...

Allworth Financial

Service Associate

Riverwoods, IL · On-site

$60K - $70K/yr

Requires extended periods of sitting or standing at a desk, talking on the phone, and typing * Use ... Exempt associates qualify for our flexible paid time off policy * Non-Exempt associates will ...

Neiman Foods Inc

ACE HARDWARE SALES ASSOCIATE

Pekin, IL · On-site

$18/hr

ACE Hardware Sales Associate Get paid daily! We've partnered with DailyPay to offer employees more ... Answers incoming phone calls using proper phone etiquette * Performs fixed activities as assigned.

New

Allworth Financial

Service Associate

Riverwoods, IL

$60K - $70K/yr

The Service Associate - Client Support is responsible for providing exceptional administrative ... phone and email. * Assist with scheduling and coordinating client appointments, ensuring all ...

Next Step Systems

Tactics Associate

Northbrook, IL · On-site

Tactics Associate, Northbrook, IL - The Tactics Associate will assist in the research, design ... Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your ...

NACBA

Litigation Associate

Chicago, IL · On-site

$80 - $120/hr

Firm-paid cell phone and service What We're Looking For * 2-4 years of insurance defense litigation experience * JD from an accredited law school * Admission to the Illinois Bar * Strong writing ...

ACE Hardware

ACE Hardware Sales Associate

Rantoul, IL · On-site

$18/hr

SUMMARY The ACE Hardware Sales Associate is responsible for processing and stocking of product ... Answers incoming phone calls using proper phone etiquette * Performs fixed activities as assigned.

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Showing results 21-40

All JobsPhone Associate JobsPhone Associate Jobs in Illinois

Phone Associate information

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are the most commonly searched types of Phone jobs in Illinois?

The most popular types of Phone jobs in Illinois are:

What cities in Illinois are hiring for Phone Associate jobs?

Cities in Illinois with the most Phone Associate job openings:

Phone Associate jobs near you

Front Desk Associate

EyeSouth Partners

Alsip, IL • On-site

$17.50 - $18.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

EyeSouth Partners rating

5.8

Company rating: 5.8 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Company Overview
Ocular Partners is a busy well-established, progressive physician group specializing in comprehensive eye care services. We have a robust practice, with dozens of bright, qualified employees who help us deliver the best service and patient care in our medical specialty.
Our employees are an integral part of the experience at Ocular Partners. Not only are we committed to serving our patients, but we also have a culture of servant leadership and collaboration that supports each team member's personal and professional development.
Position Summary
The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.
Pay Range - $17.50- $18.50/Hr. Commensurate with experience
Responsibilities
• Displays high level of professionalism and gives superb customer service
• Obtains and reviews patient demographic and insurance information for accuracy
• Verifies insurance and collects copays, co-insurance, and outstanding balances
• Ensures all patient intake forms are signed and complete
• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
• Schedules appointments
• Processes medical record requests per policies and procedures
• Coordinates with Clinical Staff to ensure optimal patient experience
Qualifications
Education:
• High School Diploma or Equivalent Certificate
Required Skills:
• Minimum 2 years of experience in a medical office/health care setting
• Minimum 2 years of health care insurance experience
• Strong computer knowledge and skills with a minimum typing speed of 30 WPM
• Strong desire to assist others and provide excellent customer service
• Must be highly dependable and organized
• Outstanding interpersonal skills
• An impeccably clean, polished, professional image
• The ability to learn quickly, retain training, problem solve and think independently
Preferred Skills:
• Understanding of medical terminology
Company Benefits
We offer a competitive benefits package to our employees:
  • Medical
  • Dental
  • Vision
  • 401k w/ Match
  • HSA/FSA
  • Telemedicine
  • Generous PTO Package
We also offer the following benefits for FREE:
  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life/AD&D
  • Short Term Disability Insurance
  • Long Term Disability Insurance

For more information related to our benefits offered, please follow the link to our benefits page: https://www.eyesouthpartners.com/careers/employee-benefits/ (If the link does not work for you, please copy and paste it into your browser).
EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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