Monica & Andy

Part-Time
Chicago, IL - Prentice Women's Hospital (250 E. Superior St.)

We're looking for candidates with open daytime availability (mornings through late afternoon) to support our core daily operations on both weekdays and weekends.

Monica + Andy is looking for kind, empathetic, and energetic sales associates to join our Customer Experience team!

We are looking for experienced sales associates who will deliver exceptional customer service and create a joyful shopping experience across both our Guideshops and our digital customer experience channels (email, chat, and phone).

This role is unique in that it blends retail, clienteling, and digital customer experience. Our Storks build relationships with customers in-store while also supporting parents and gift-givers across the country through our customer support channels.

Monica + Andy is a digitally native, organic baby and children's clothing brand. Inspired by the birth of her daughter, our Founder Monica Royer created Monica + Andy to deliver softer, organic fabrics, better-designed clothing and blankets, and a seamless, easy shopping experience for parents and gift-givers. We exist to personalize shopping for parents by creating joyful experiences and products without compromise.

Our Sales Associates (Storks) are brand ambassadors. We are looking for Storks who are confident in their ability to naturally share our brand story and educate customers on our products and high-quality, organic fabrics. We want someone who connects with and understands the needs of our parents and our gift-giving clients.

Who Thrives in This Role

Storks who succeed at Monica + Andy tend to be people who:

• Love creating meaningful moments with customers, especially parents and gift-givers.
• Enjoy a mix of sales, styling, and customer service.
• Take pride in building relationships and developing repeat clients.
• Are energized by helping customers find the perfect gift or outfit.
• Are comfortable working across both in-store and digital customer experience channels.

You...

• Are empathetic and confident in your ability to genuinely connect with co-workers and customers.
• Love meeting and talking to new people.
• Have a desire to grow our brand and build a client book.
• Have a positive attitude and can motivate and lead by example.
• Have a keen attention to detail.
• Have excellent written and verbal communication skills.
• Have a love for and understanding of babies + children, and the big people who come with them.
• Must be willing to work weekends and holidays.
• Are dependable and take pride in being punctual and reliable for your team
• Have a customer-centric mindset and are natural in providing excellent customer service.
• Have strong problem-solving and time-management skills.
• Are able to answer customer questions in person and via chat, email, and phone.
• Are a self-motivator and willing to work hard, roll up your sleeves, and help build the brand.
• Familiarity with Shopify, Loop, and ShipStation a plus.
• Bilingual (English/Spanish) a plus.

We...

• Value self-awareness, honesty, empathy, and good energy.
• Work hard because we love what we're doing, but also believe in balance.
• Love babies + kids - and the big people who come with them.
• Back up our talk with competitive compensation, challenging work, great coworkers, and the opportunity to build something meaningful.
• Are excited to hear from you!

Job Responsibilities (Guideshop Customer Experience)

• Welcome every customer into the store with a warm, friendly greeting and smile.
• Merchandise the Guideshop based on product availability and merchandising guidelines.
• Answer the phone and assist customers via chat and email while meeting minimum daily ticket goals and response times.
• Create a world-class customer experience for the Monica + Andy customer.
• Offer help to every customer in the store whenever needed.
• Be the best brand ambassador for Monica + Andy you can be.
• Build and maintain a personal client book, develop relationships with parents and gift-givers, and work toward daily sales goals.
• Outreach to clients on a 1:1 basis with manager oversight to build sales and traffic.
• Keep the Guideshop clean and tidy at all times.
• Follow all sanitizing and cleaning standards required for the location.
• Take detailed notes to report back to the team on a daily basis (tracking Guideshop stats such as traffic, sales, AOV, and inquiries).
• Job Responsibilities (Digital Customer Experience / Email / Chat / Prospecting)
• Learn and master all systems used to place orders, edit orders, process returns, and manage customer inquiries.
• Write thoughtful, well-crafted responses to customer inquiries via email and chat.
• Speak with customers on the phone to answer questions about products, policies, and order updates.
• Process returns and order-related tasks promptly to ensure we deliver the best possible customer experience.
• Outreach to clients on a 1:1 basis with manager oversight to prospect new clients and build relationships with existing clients.

Physical Demands

Physical demands include, but are not limited to:

• Standing for extended periods of time
• Lifting and carrying at least 25 pounds
• Climbing ladders to retrieve merchandise
• Bending, squatting, and moving merchandise throughout the store

Monica + Andy is an equal opportunity employer and makes employment decisions based on merit. Monica + Andy policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws.