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Phone Associate Jobs in Indiana (NOW HIRING)

Afdent MSO LLC

Phones Associate

Mishawaka, IN · On-site

$12.75 - $16.50/hr

Phone Associate is responsible for front office activities including but not limited to greeting patients, answering phone calls, and utilizing multiple computer systems for charting purposes.

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

Associates degree (not required but highly preferred) Experience * At least one year of customer ... Operate a multi-line phone system and other office equipment including printers, fax machines, etc.

HealthLinc

Phone Operator (51257)

Valparaiso, IN

Associates degree (not required but highly preferred) Experience * At least one year of customer ... Operate a multi-line phone system and other office equipment including printers, fax machines, etc.

ASCP

Warehouse Fulfillment Associate

Carmel, IN

$15.75 - $18.75/hr

Additionally, the Warehouse Fulfillment Associate will assist with order and data entry of GYN Proficiency Testing (PT) and assessment products, providing customer service phone coverage, and ...

P4 Automotive

PARTS COUNTER ASSOCIATE

Indianapolis, IN · On-site

$15.50 - $20.25/hr

This position is responsible for assisting customers, both in-person and over the phone, with their parts needs, ensuring they receive the correct components promptly. The associate will manage ...

P4 Automotive

PARTS COUNTER ASSOCIATE

Lebanon, IN · On-site

$15.50 - $20.25/hr

This position is responsible for assisting customers, both in-person and over the phone, with their parts needs, ensuring they receive the correct components promptly. The associate will manage ...

Spartan Fitness

Sales Associate

Fishers, IN · On-site

$13 - $17.75/hr

... phone, text, and email to drive lead conversion. * Participate in special events (e.g., health ... Sales Associates earn 10% commission on any sales made. Benefits: Sales Associates are required to ...

Spartan Fitness

Sales Associate

Fishers, IN

$13 - $17.75/hr

... phone, text, and email to drive lead conversion. * Participate in special events (e.g., health ... Sales Associates earn 10% commission on any sales made. Benefits: Sales Associates are required to ...

LG-OSS LLC

Inventory Associate

South Bend, IN · On-site

$13/hr

Phone Allowance - Paid by LG-OSS * Over $350 per year! * Employee Referral Program - Earn up to ... As a Inventory Associate, you will embody the P.A.L.S core values through performance, policy and ...

LG-OSS LLC

Inventory Associate

South Bend, IN · On-site

$13/hr

Phone Allowance - Paid by LG-OSS * Over $350 per year! * Employee Referral Program - Earn up to ... As a Inventory Associate, you will embody the P.A.L.S core values through performance, policy and ...

LG-OSS LLC

Inventory Associate

South Bend, IN · On-site

$13/hr

Phone Allowance - Paid by LG-OSS * Over $350 per year! * Employee Referral Program - Earn up to ... As a Inventory Associate, you will embody the P.A.L.S core values through performance, policy and ...

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Phone Associate information

What are some common challenges faced by Phone Associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What are Phone Associates?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

What are the key skills and qualifications needed to thrive as a Phone Associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.
What cities in Indiana are hiring for Phone Associate jobs? Cities in Indiana with the most Phone Associate job openings:
Phone Associate jobs near you

Phones Associate

Afdent MSO LLC

Mishawaka, IN • On-site

$12.75 - $16.50/hr

Full-time

Posted 2 hours ago

Job description

Position Summary:

Phone Associate is responsible for front office activities including but not limited to greeting patients, answering phone calls, and utilizing multiple computer systems for charting purposes. Exhumes a professional demeanor on the phone when speaking with patients and with all other calls to represent Afdent positively. Will go through extensive training in lobby, finance, billing, and insurance to begin learning the operational flow relative to the essential functions.

We believe that each patient deserves the best oral health care available in today’s dental industry. Superior clinical dentistry is expected by all patients, which is what we provide. It is the overall patient experience that generally sets a practice apart from others. Provided that dentistry is what it should be, it is the item most remembered by a patient.

Job Responsibilities:

Provide above and beyond customer service to our patients

Clearly communicate with the patients and answer questions of patients

Identify the different working systems Afdent uses such as Check-In Software, Confirming Software, PMS, and the purpose for their use

Identify where messages come through on Confirming Software

Input patient information into Open Dental software system; utilize Open Dental and other software systems to enter information accurately

Develop comprehension for payment processing, payment posting, and the schedule

Schedule upcoming appointments and provide confirmation calls throughout the schedule as needed

Identify where to find decisions about next treatment routes for patients

Provide confirmation calls throughout the schedule as needed

Escalate concerns or questions to senior staff member or manager

Promote team cohesiveness by interacting with team members using common courtesy, active listening skills, respect, and a non-judgmental persona

Schedule future appointments as requested with patients

Maintain patient confidentiality and follow OSHA / HIPAA guidelines

Assist with other duties and projects as assigned

Job Specifications:Bilingual/Translator Support Preferred-

Candidates fluent in English and Spanish are encouraged to apply. Translation assistance will be needed occasionally (approximately 10-20

% of the role)

Highschool diploma or equivalent

Medical office, banking, or dental office experience preferred

Familiarity with HIPAA preferred

Strong interpersonal skills with ability to listen

Strong communication skills and phone acumen; communicate clearly and effectively in person and on phone calls

Ability to work with diverse population

Strong attention to detail and strong ability to multi-task

Ability to manage time well and be adaptive to change

High stress tolerance and thrives in a busy environment

Use of computer systems experience; Open Dental software preferred

Ability to maintain confidentiality

Physical Requirements:

Must be able to meet the physical requirements and demands of position, including but not limited to: extended duration of standing, walking, stooping, bending, and sitting. Works in a well-lit, environmentally controlled office environment. Must be able to adjust physically and emotionally to spontaneous, fast-paced and hectic environment.

Hazards:

The dental office environment may result in employees being exposed to toxic chemicals, radiation, potentially infectious materials and increased noise level.

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