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Phone Associate Jobs in Indiana (NOW HIRING)

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

Associates degree (not required but highly preferred) Experience * At least one year of customer ... Operate a multi-line phone system and other office equipment including printers, fax machines, etc.

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

Associates degree (not required but highly preferred) Experience * At least one year of customer ... Operate a multi-line phone system and other office equipment including printers, fax machines, etc.

ASCP

Warehouse Fulfillment Associate

Indianapolis, IN · On-site

$15.25 - $18.25/hr

Additionally, the Warehouse Fulfillment Associate will assist with order and data entry of GYN Proficiency Testing (PT) and assessment products, providing customer service phone coverage, and ...

Blue Compass RV

RV Sales Associate

Indianapolis, IN · On-site

$70K - $150K/yr

The Sales Associate engages customers across online, phone, social media, and in-person channels to deliver a seamless, high-energy buying experience. This is a commission-driven role designed for ...

R JULIAN FITNESS INC

Sales Associate

Indianapolis, IN · On-site

$15 - $20/hr

POSITION: The Sales Associate will assist the Studio Manager with customer management and new ... Contact new leads via phone, text and email to conduct needs assessment and book initial ...

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Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

Can I work in a call center without experience?

Phone associate positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for good interpersonal skills, a positive attitude, and basic computer knowledge, making it possible to start without previous call center work experience.

What cities in Indiana are hiring for Phone Associate jobs?

Cities in Indiana with the most Phone Associate job openings:

Phone Associate jobs near you

Phone Operator (51257)

HealthLinc

Valparaiso, IN • On-site

Full-time

Re-posted 14 days ago

HealthLinc rating

8.0

Company rating: 8.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

As a Scheduler, you will use a multi-line phone system and our scheduling software to greet and register patients, schedule their appointments, assist them with any questions, and direct their calls as necessary. This position will work closely with the call center staff and will report to the Call Center Manager.

JOB RESPONSIBILITIES:

  • Registers or verifies patient information for every phone call, schedules patient appointments according to provider scheduling templates, and instructs patients accordingly in preparation of their appointment.
  • Provides information to patients regarding scheduling, insurance coverage and other information as authorized by the Call Center Lead/Call Center Manager.
  • Sends tasks to providers and other staff as necessary.
  • Receives and logs voicemails and conducts call backs as necessary.
  • Consults with Call Center Lead/Call Center Manager for scheduling conflicts.
  • Calls to patients to remind them of and confirm their appointments.
  • Will fill-in as an Operator if the Operator line is full.
  • All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
  • Performs other duties as assigned.

Level 2 (in addition to above)

  • Performs no show appointments and submits proper timely notification to the Site Operations Director of such.
  • Makes Gap in Care calls and schedules patients accordingly.
  • Upon receiving a certification in Crisis Management, will respond to crisis calls as backup.

Level 3 (in addition to above)

  • Coordinates the rescheduling of providers appointments as needed.
  • May receive payments for medical and dental charges for patients over the phone.
  • Serves as a point of contact for MCE requirements for other staff.

REQUIRED QUALIFICATIONS:

Education/Training

  • High School diploma or equivalent
  • Associates degree (not required but highly preferred)

Experience

  • At least one year of customer service experience
  • At least one year of experience in a call center setting (not required but highly preferred)

Skills/Job Requirement

  • Strong customer service skills
  • Strong organizational and time management skills
  • Excellent written and verbal communication skills
  • Proven ability to work well in a team environment
  • Ability to remain flexible and adaptable
  • Bilingual in Spanish preferred
  • Ability to follow HealthLinc policies and procedures

Technology Skills

  • Operate a multi-line phone system and other office equipment including printers, fax machines, etc.
  • Basic software skills (Microsoft Office, EHR, online sources, etc.)

REQUIRED TRAINING:

  • All assigned Relias training

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