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Phone Associate Jobs in Indiana (NOW HIRING)

H&R Block

Tax Associate

Elkhart, IN · On-site

$56K - $75K/yr

Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat ... Circular 230 associates can provide audit representation * Mentor and support teammates Your ...

VALUE CITY FURNITURE

Customer Service Associate

Mishawaka, IN · On-site

$13.25 - $18.25/hr

The Customer Service Associate is critical in ensuring we meet that goal. This person serves ... Frequently communicates with customers via phone * Partners with all team members to create an easy ...

The UPS Store #5081

Full-Time Center Associate

Richmond, IN · On-site

$14 - $18.75/hr

Center Associate The Center Associate delivers world-class customer service to all retail customers ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

TRITON STONE

Warehouse Associate

Indianapolis, IN · On-site

$15.25 - $18.25/hr

Our recruiters are located elsewhere, so please be aware that they'll be calling from out-of-state phone numbers for the screening calls. Warehouse Associate Come be a part of Triton Stone Group ...

Spartan Fitness

Sales Associate

Zionsville, IN · On-site

$13.50 - $18.50/hr

... phone, text, and email to drive lead conversion. * Participate in special events (e.g., health ... Sales Associates earn 10% commission on any sales made. Benefits: Sales Associates are required to ...

Spartan Fitness

Sales Associate

Zionsville, IN

$13.50 - $18.50/hr

... phone, text, and email to drive lead conversion. * Participate in special events (e.g., health ... Sales Associates earn 10% commission on any sales made. Benefits: Sales Associates are required to ...

TradeJobsWorkforce

Transportation Associate

Austin, IN · On-site

As a Transportation Associate, you will be responsible for delivering products and ensuring timely ... via phone & email. troubleshoot issues on the road. work closely with warehouse to coordinate ...

The UPS Store #5645

Full-Time Center Associate

Elkhart, IN · On-site

$14.50 - $16/hr

Center Associate The Center Associate delivers world-class customer service to all retail customers ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

Integrated Resources

ELIGIBILITY ASSOCIATE

Indianapolis, IN · On-site

$13.75 - $19/hr

Eligibility Associate POSITION SUMMARY: The primary function/purpose of this job. The primary goal ... Provides inbound phone call support to the prior authorization team giving personal attention to ...

The UPS Store #3814

Part-Time Center Associate

Kokomo, IN · On-site

$14 - $18.50/hr

The Part-Time Center Associate delivers world-class customer service to all retail customers by ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

The UPS Store #3814

Part-Time Center Associate

Kokomo, IN

$14.25 - $19/hr

The Part-Time Center Associate delivers world-class customer service to all retail customers by ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

The UPS Store #3814

Part-Time Center Associate

Kokomo, IN · On-site

$14.25 - $19/hr

The Part-Time Center Associate delivers world-class customer service to all retail customers by ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

The UPS Store #3814

Part-Time Center Associate

Kokomo, IN · On-site

$14 - $18.50/hr

The Part-Time Center Associate delivers world-class customer service to all retail customers by ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

TRex Expedited Delivery

Delivery Associate

Greenwood, IN · On-site

$22.25/hr (+ commission)

Holidays off: 4th of July, Christmas, Thanksgiving, New Years Day As a delivery associate for TRex ... Comprehensive use of cell phones, GPS, and phone applications * Be at least 21 years of age * Pass ...

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All JobsPhone Associate JobsPhone Associate Jobs in Indiana

Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

Can I work in a call center without experience?

Phone associate positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for good interpersonal skills, a positive attitude, and basic computer knowledge, making it possible to start without previous call center work experience.

What cities in Indiana are hiring for Phone Associate jobs?

Cities in Indiana with the most Phone Associate job openings:

Phone Associate jobs near you

Customer Service Associate

American Signature, Inc.

Mishawaka, IN • On-site

$13.25 - $18.25/hr

Full-time

Re-posted 23 days ago

American Signature Furniture rating

4.6

Company rating: 4.6 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

59th of 63 rated furniture retailers

Job description

Description
At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries and keeping customers informed of their order status. The Customer Service Associate is responsible for executing all office operations.
Some of the functions the Customer Service Associate will perform:
  • Embodies our values: Adventure Guides, Serve Others and Own It
  • Assists in fostering an energetic and positive working environment
  • Frequently communicates with customers via phone
  • Partners with all team members to create an easy transaction and great in home delivery service
  • Develops strong relationships with customers who shop with us in-store and online
  • Listens to the customers' needs and presents possible options

Requirements
The Ideal Candidate will have, among other skills and abilities:
  • High school diploma or general education degree (GED); or equivalent combination of education and experience
  • Ability to read, write and comprehend simple instructions, short correspondence, and memos
  • Ability to effectively present information in one-on-one and small group situations to customers and team members
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Demonstrated ability to handle customer calls displaying good phone skills
  • Track record of serving others and putting team goals first
  • Owners mindset; takes ownership over everything within scope of responsibility
  • Embody an adventure guide; passion for the business, bringing curiosity and innovation to the job
  • Proactive approach; identifies and solves problems
  • Adaptability; flexible to shifting priorities and a changing environment
  • Desire to continuously improve

If you are selected for an interview, a formal job description is available. Your interviewer can answer any questions you may have about your role in our company.

What American Signature Furniture employees say

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