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Phone Associate Jobs in Indiana (NOW HIRING)

The UPS Store #4998

Part-Time Center Associate

Kokomo, IN

$14.25 - $19/hr

The Part-Time Center Associate delivers world-class customer service to all retail customers by ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

The UPS Store #4998

Part-Time Center Associate

Kokomo, IN · On-site

$14 - $18.50/hr

The Part-Time Center Associate delivers world-class customer service to all retail customers by ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

The UPS Store #4998

Part-Time Center Associate

Kokomo, IN · On-site

$14.25 - $19/hr

The Part-Time Center Associate delivers world-class customer service to all retail customers by ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

The UPS Store #4998

Part-Time Center Associate

Kokomo, IN · On-site

$14 - $18.50/hr

The Part-Time Center Associate delivers world-class customer service to all retail customers by ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

The UPS Store #4998

Part-Time Center Associate

Kokomo, IN · On-site

$14 - $18.50/hr

The Part-Time Center Associate delivers world-class customer service to all retail customers by ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

Donatos Pizza

Associate

Evansville, IN · On-site

$11 - $14/hr

Restaurant Associates are high-energy team players who serve our customers and produce the finest ... Takes customer orders over the phone. * Completes the meal by offering suggestive sell items to the ...

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The UPS Store #5645

Full-Time Center Associate

Elkhart, IN · On-site

$14.25 - $15.75/hr

The Center Associate delivers world-class customer service to all retail customers by receiving and ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

The UPS Store #5645

Full-Time Center Associate

Elkhart, IN · On-site

$14.25 - $15.75/hr

The Center Associate delivers world-class customer service to all retail customers by receiving and ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

The UPS Store #5645

Full-Time Center Associate

Elkhart, IN · On-site

$14.25 - $15.75/hr

The Center Associate delivers world-class customer service to all retail customers by receiving and ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

The UPS Store #5645

Full-Time Center Associate

Elkhart, IN · On-site

$14.25 - $15.75/hr

The Center Associate delivers world-class customer service to all retail customers by receiving and ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

The UPS Store #5645

Full-Time Center Associate

Elkhart, IN

$14.25 - $15.75/hr

The Center Associate delivers world-class customer service to all retail customers by receiving and ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

The UPS Store #5645

Retail Sales Associate

Elkhart, IN · On-site

$14.25 - $16.25/hr

The Retail Sales Associate delivers world-class customer service to all retail customers by ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

The UPS Store #5645

Retail Sales Associate

Elkhart, IN · On-site

$14.25 - $16.50/hr

The Retail Sales Associate delivers world-class customer service to all retail customers by ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

The UPS Store #5645

Retail Sales Associate

Elkhart, IN

$14.25 - $16.25/hr

The Retail Sales Associate delivers world-class customer service to all retail customers by ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

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All JobsPhone Associate JobsPhone Associate Jobs in Indiana

Phone Associate information

What are some common challenges faced by Phone Associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What are Phone Associates?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

What are the key skills and qualifications needed to thrive as a Phone Associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.
What cities in Indiana are hiring for Phone Associate jobs? Cities in Indiana with the most Phone Associate job openings:
Phone Associate jobs near you

Part-Time Center Associate

The UPS Store #4998

Kokomo, IN

$14.25 - $19/hr

Part-time

Posted 26 days ago

Job description

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES          

  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned

QUALIFICATIONS            

  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
  • Willing and able to work 25 to 30 hours per week including Saturday and/or Sunday

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