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Phone Associate Jobs in Indiana (NOW HIRING)

The UPS Store

Full-Time Center Associate

Elkhart, IN · On-site

$14.50 - $16/hr

The Center Associate delivers world-class customer service to all retail customers by receiving and ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

TRex Expedited Delivery

Be Seen First

Delivery Associate

Greenwood, IN · On-site

$22.25/hr

Holidays off: 4th of July, Christmas, Thanksgiving, New Years Day As a delivery associate for TRex ... Comprehensive use of cell phones, GPS, and phone applications * Be at least 21 years of age * Pass ...

The UPS Store #5645

Full-Time Center Associate

Elkhart, IN · On-site

$14.25 - $15.75/hr

The Center Associate delivers world-class customer service to all retail customers by receiving and ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

The UPS Store #5645

Full-Time Center Associate

Elkhart, IN

$14.25 - $15.75/hr

The Center Associate delivers world-class customer service to all retail customers by receiving and ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

The UPS Store #5645

Full-Time Center Associate

Elkhart, IN · On-site

$14.25 - $15.75/hr

The Center Associate delivers world-class customer service to all retail customers by receiving and ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

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Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

Can I work in a call center without experience?

Phone associate positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for good interpersonal skills, a positive attitude, and basic computer knowledge, making it possible to start without previous call center work experience.

What cities in Indiana are hiring for Phone Associate jobs?

Cities in Indiana with the most Phone Associate job openings:

Phone Associate jobs near you

Retail Website and Shipping Associate

Albanese Candy

Merrillville, IN

$15.75 - $19/hr

Full-time

Posted 13 days ago

Job description

UNDERSTANDING

The Retail Website Department is the online extension of the Albanese Factory Outlet retail store. The Retail Website and Shipping Associate enjoys providing the World's Best Customer Experience to our customers nationwide. This team member is focused on providing exceptional customer service through all their job responsibilities. They take great pride when handling customer interaction via phone calls and e-mails and attention to detail is must to ensure accuracy when, picking, verifying, and packaging shipments.

SCOPE

This team member supports Retail Website Operations but may also support other departments at the direction of management.

CORE VALUES

Our 5 Core Values are more than just words, they're a way of life. We know that companies with a strong culture & a higher purpose perform better in the long run.

  • Own It
  • Hustle and Refuse to Settle
  • Love People
  • Act for the Greater Good
  • Find a way

RESPONSIBILITIES

  • Access Albanesecandy.com website to manage and process customer orders
  • Take customer orders to be shipped via phone, e-mail, or in person
  • Communicate with customers in regard to their orders via phone or email
  • Ensure all customer paperwork and information is accurately filled out
  • Provide ACG level Customer Service in any interaction (phone, email, etc)
  • Maintain knowledge of products and other merchandise
  • Maintain knowledge of current department policies
  • Prepare merchandise for purchase
  • Inventory stock and requisition new stock
  • Ensure packages are properly labeled to ship
  • Partner with Shipping Team to coordinate EOD shipments
  • Responsible for monitoring quality
  • Ship finished goods in good condition according to ACG standards
  • Verifies orders, and packing lists to ensure accurate shipments
  • Comply with all company quality, HACCP, GMP, and Food Safety Standards
  • Comply with all company safety policies and procedures
  • Maintain a clean and safe work area
  • Other duties as assigned.

REQUIREMENTS

  • Must be able to speak, read and write in English.
  • Regular and timely attendance
  • Excellent interpersonal skills - team player
  • Must be extremely organized
  • Must be able to multitask
  • Hard worker who is a self-starter and proactive
  • Good verbal and written communication skills
  • Making decisions and problem solving
  • Must be detailed oriented
  • Must have basic math skills
  • Must have basic computer skills
  • Must be able to lift up-to 25 pounds consistently and 50 pounds on occasion.
  • Ability to stand for up to 10 hours with applicable break
  • Although no experience is required- shipping or retail experience is preferred

EDUCATION

  • Must have a High School Diploma or a G.E.D.

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