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Phone Associate Jobs in Indiana (NOW HIRING)

H&R Block

Tax Associate

Noblesville, IN · On-site

$54K - $73K/yr

Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat ... Our benefit offerings can help associates plan for their unique health, wellbeing and financial ...

R JULIAN FITNESS INC

Sales Associate

Indianapolis, IN · On-site

$15 - $20/hr

POSITION: The Sales Associate will assist the Studio Manager with customer management and new ... Contact new leads via phone, text and email to conduct needs assessment and book initial ...

Rural King

Recovery Associate

Monticello, IN · On-site

Ability to communicate effectively in person, by phone, and electronically. * Close vision required ... Eligible associates may also receive overtime pay in compliance with applicable laws. Benefits ...

H&R Block

Tax Associate

Westfield, IN · On-site

$56K - $74K/yr

Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat ... Our benefit offerings can help associates plan for their unique health, wellbeing and financial ...

H&R Block

Tax Associate

Lafayette, IN · On-site

$56K - $75K/yr

Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat ... Our benefit offerings can help associates plan for their unique health, wellbeing and financial ...

H&R Block

Tax Associate

Kokomo, IN · On-site

$53K - $70K/yr

Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat ... Our benefit offerings can help associates plan for their unique health, wellbeing and financial ...

Rural King

Recovery Associate

Jeffersonville, IN · On-site

Ability to communicate effectively in person, by phone, and electronically. * Close vision required ... Eligible associates may also receive overtime pay in compliance with applicable laws. Benefits ...

Rural King

Recovery Associate

Jeffersonville, IN · On-site

Ability to communicate effectively in person, by phone, and electronically. * Close vision required ... Eligible associates may also receive overtime pay in compliance with applicable laws. Benefits ...

Rural King

Recovery Associate

Jasper, IN · On-site

Ability to communicate effectively in person, by phone, and electronically. * Close vision required ... Eligible associates may also receive overtime pay in compliance with applicable laws. Benefits ...

Rural King

Recovery Associate

Jasper, IN · On-site

Ability to communicate effectively in person, by phone, and electronically. * Close vision required ... Eligible associates may also receive overtime pay in compliance with applicable laws. Benefits ...

Rural King

Recovery Associate

Jeffersonville, IN · On-site

Ability to communicate effectively in person, by phone, and electronically. * Close vision required ... Eligible associates may also receive overtime pay in compliance with applicable laws. Benefits ...

H&R Block

Tax Associate

Wabash, IN · On-site

$54K - $72K/yr

Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat ... Our benefit offerings can help associates plan for their unique health, wellbeing and financial ...

H&R Block

Tax Associate

Noblesville, IN · On-site

$54K - $73K/yr

Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat ... Our benefit offerings can help associates plan for their unique health, wellbeing and financial ...

Rural King

Recovery Associate

Jasper, IN · On-site

Ability to communicate effectively in person, by phone, and electronically. * Close vision required ... Eligible associates may also receive overtime pay in compliance with applicable laws. Benefits ...

Rural King

Recovery Associate

Jasper, IN · On-site

Ability to communicate effectively in person, by phone, and electronically. * Close vision required ... Eligible associates may also receive overtime pay in compliance with applicable laws. Benefits ...

Rural King

Recovery Associate

Jasper, IN · On-site

Ability to communicate effectively in person, by phone, and electronically. * Close vision required ... Eligible associates may also receive overtime pay in compliance with applicable laws. Benefits ...

Rural King

Recovery Associate

Monticello, IN · On-site

Ability to communicate effectively in person, by phone, and electronically. * Close vision required ... Eligible associates may also receive overtime pay in compliance with applicable laws. Benefits ...

Rural King

Recovery Associate

Monticello, IN · On-site

Ability to communicate effectively in person, by phone, and electronically. * Close vision required ... Eligible associates may also receive overtime pay in compliance with applicable laws. Benefits ...

Rural King

Recovery Associate

Jasper, IN

Ability to communicate effectively in person, by phone, and electronically. * Close vision required ... Eligible associates may also receive overtime pay in compliance with applicable laws. Benefits ...

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Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

Can I work in a call center without experience?

Phone associate positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for good interpersonal skills, a positive attitude, and basic computer knowledge, making it possible to start without previous call center work experience.

What cities in Indiana are hiring for Phone Associate jobs?

Cities in Indiana with the most Phone Associate job openings:

Phone Associate jobs near you

Tax Associate

H&R Block

Noblesville, IN • On-site

$54K - $73K/yr

Other

Medical, Retirement

This job post has expired today. Applications are no longer accepted.

H&R Block rating

5.7

Company rating: 5.7 out of 10

Based on 295 frontline employees who took The Breakroom Quiz

149th of 154 rated financial services

Job description

Our Company

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.


We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.


At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining H&R Block as a Tax Associate means you will have the support of an expert team dedicated to providing you with the tax training you need to be successful. You will also have the freedom, flexibility, and extra earnings you will need to embrace what makes your life uniquely yours.

  • Conduct tax interviews with clients face to face and through virtual tools – video, phone, chat, email
  • Prepare complete and accurate tax returns
  • Generate business growth, increase client retention, and offer additional products and services
  • Provide clients with IRS support
  • Support office priorities through teamwork and collaboration
  • Grow your tax expertise

It would be even better if you also had...

  • Bachelor’s degree in accounting or related field
  • Previous experience in a customer service or retail environment
  • Experience working in a fast-paced, supportive environment
  • Ability to work a minimum of 25-35 hours weekly throughout tax season and up to 40 hours during peak weeks

What you'll bring to the team...

  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course1
  • Experience working in a fast-paced environment
  • Comfort working with virtual tools – video, phone and chat
  • Ability to effectively communicate in person, via phone and in writing
  • Must meet all other IRS and applicable state requirements
  • High school diploma / equivalent or higher

Why work for us

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program, BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • Click here to checkout all available benefits.

The Community You Will Join:


At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.


You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.


H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.


If you’re looking to make an impact, H&R Block is the place for you.


1 - Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

What H&R Block employees say

Pay

Benefits

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Workplace

Get the full story on Breakroom

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About H&R Block

Sourced by ZipRecruiter

H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world. We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.

Industry

Accounting services, it services and finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Kansas City, MO, US

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