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Phone Associate Jobs in Michigan (NOW HIRING)

Auto-Owners Insurance

Phone Auditor

Lansing, MI · On-site

Our group of caring associates create financial security by helping individuals and businesses make ... department as a Phone Auditor. The position requires the person to: * Determine proper ...

Airway Fun Center

Group Sales Associate

Portage, MI · On-site

$15 - $20/hr

ABOUT THE ROLE The role of group sales associate is to book, plan and execute all group sales ... Take inbound phone calls, answer questions about the center including but not limited to: pricing ...

Airway Fun Center

Group Sales Associate

Portage, MI · On-site

$31K - $41K/yr

ABOUT THE ROLE The role of group sales associate is to book, plan and execute all group sales ... Take inbound phone calls, answer questions about the center including but not limited to: pricing ...

VetProCentral

Associate Veterinarian

Allen Park, MI · On-site

We are seeking Associate Veterinarian for our small animal general practice located in Allen Park ... If interested in learning more please reach out via phone/text to 858-531-1190 or email me at gwen ...

VetProCentral

Associate Veterinarian

Allen Park, MI · On-site

We are seeking Associate Veterinarian for our small animal general practice located in Allen Park ... If interested in learning more please reach out via phone/text to 858-531-1190 or email me at gwen ...

H&R Block

Tax Associate

Niles, MI · On-site

$53K - $70K/yr

Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat ... Our benefit offerings can help associates plan for their unique health, wellbeing and financial ...

Rural King

Recovery Associate

Niles, MI · On-site

$250/hr

Ability to communicate effectively in person, by phone, and electronically. * Close vision required ... Eligible associates may also receive overtime pay in compliance with applicable laws. Benefits ...

Rural King

Recovery Associate

Niles, MI · On-site

$14.25/hr

Ability to communicate effectively in person, by phone, and electronically. * Close vision required ... Eligible associates may also receive overtime pay in compliance with applicable laws. Benefits ...

Rural King

Recovery Associate

Niles, MI · On-site

$14.25/hr

Ability to communicate effectively in person, by phone, and electronically. * Close vision required ... Eligible associates may also receive overtime pay in compliance with applicable laws. Benefits ...

Rural King

Recovery Associate

Niles, MI · On-site

$14.25/hr

Ability to communicate effectively in person, by phone, and electronically. * Close vision required ... Eligible associates may also receive overtime pay in compliance with applicable laws. Benefits ...

American Signature, Inc.

Customer Service Associate

Utica, MI · On-site

$13.25 - $18.25/hr

The Customer Service Associate is critical in ensuring we meet that goal. This person serves ... Frequently communicates with customers via phone * Partners with all team members to create an easy ...

LG-OSS

Inventory Associate

Roseville, MI · On-site

$13.73/hr

Inventory Associate *MUST BE ABLE TO PASS 5 PANEL DRUG SCREENING* Part Time Inventory Associate ... Phone Allowance - Paid by LG-OSS * Employee Referral Program - Earn up to $300 per referral! * All ...

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Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

Can I work in a call center without experience?

Phone associate positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for good interpersonal skills, a positive attitude, and basic computer knowledge, making it possible to start without previous call center work experience.
Phone Associate jobs near you

Phone Auditor

Auto-Owners Insurance

Lansing, MI • On-site

Full-time

Retirement, PTO

Re-posted 6 days ago

Auto-Owners Insurance rating

9.2

Company rating: 9.2 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

23rd of 315 rated insurance

Job description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.
Job Description
We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week.
Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our Underwriting department as a Phone Auditor. The position requires the person to:
  • Determine proper classifications, premium exposure, and scope of operations applicable to the policyholder based on the audit information obtained
  • Become familiar with premium auditing policies, procedures, and objectives in order to understand their meaning and use
  • Effectively communicate with policyholders, independent agents, and other employees through verbal and/or written means
  • Provide underwriting consultation on proper classification issues
  • Assists with other duties as assigned

Desired Skills & Experience
  • Bachelor degree (candidates with equivalent military, insurance, or other direct experience considered)
  • Aptitude for basic math and accounting
  • Above average communication skills (written and verbal)
  • Organize and interpret policy data
  • Ability to handle multiple assignments
  • Experience in commercial insurance with knowledge of classifications is preferred

Benefits
Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!
Equal Employment Opportunity
Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.
*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.
#LI-BK1 #LI-Hybrid

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