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Phone Associate Jobs in Michigan (NOW HIRING)

EyeSouth Partners

Front Desk Associate (ASC)

Troy, MI · On-site

$13 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Front Office Associate may answer multiple phone lines, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.

L5 Fitness Holdings LLC

Sales Associate

Detroit, MI · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Sales Associate, you are a hunter: prospecting new leads, booking first time classes ... Excellent phone skills - comfortable making 20-30+ calls per day and handling objections

L5 Fitness Holdings LLC

Sales Associate

Northville, MI · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Sales Associate, you are a hunter: prospecting new leads, booking first time classes ... Excellent phone skills - comfortable making 20-30+ calls per day and handling objections

L5 Fitness Holdings LLC

Sales Associate

Grosse Pointe, MI · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Sales Associate, you are a hunter: prospecting new leads, booking first time classes ... Excellent phone skills - comfortable making 20-30+ calls per day and handling objections

L5 Fitness Holdings LLC

Sales Associate

Macomb, MI · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Sales Associate, you are a hunter: prospecting new leads, booking first time classes ... Excellent phone skills - comfortable making 20-30+ calls per day and handling objections

L5 Fitness Holdings LLC

Sales Associate

Royal Oak, MI · On-site

$17 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Sales Associate, you are a hunter: prospecting new leads, booking first time classes ... Excellent phone skills - comfortable making 20-30+ calls per day and handling objections

Bob's Discount Furniture

Bob Squad Sales Associate

Novi, MI · On-site

$12/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title Bob's Squad Associate Job Overview Do you thrive on creating positive customer connections-by phone or in-store? As a Bob's Squad Associate at Bob's Discount Furniture, you'll be part of a ...

VALUE CITY FURNITURE

Customer Service Associate

Westland, MI · On-site

$13.50 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Customer Service Associate is critical in ensuring we meet that goal. This person serves ... Frequently communicates with customers via phone * Partners with all team members to create an easy ...

VALUE CITY FURNITURE

Customer Service Associate

Utica, MI · On-site

$13.25 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Customer Service Associate is critical in ensuring we meet that goal. This person serves ... Frequently communicates with customers via phone * Partners with all team members to create an easy ...

Niemann Foods

Harvest Market Office Associate

Ann Arbor, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Office Associate will assist in creating a positive store atmosphere for customers and a ... Answers incoming phone calls using proper phone etiquette * Handles software and hardware equipment ...

The Varsity Shop

Be Seen First

Sales Associates

Birmingham, MI · On-site

$15/hr

As a Sales Associate, you will play a key role in driving sales, providing product knowledge, and ... Provide assistance with phone inquiries, demonstrating excellent phone etiquette. * Collaborate ...

Niemann Foods

Harvest Market Office Associate

Ann Arbor, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Office Associate will assist in creating a positive store atmosphere for customers and a ... Answers incoming phone calls using proper phone etiquette * Handles software and hardware equipment ...

FasTemps

Patient Services Associate

Ann Arbor, MI · On-site

$16.75 - $21/hr

Experienced Patient Service Associate 5:30 am to 2 pm, Mon. - Fri. Cardiovascular Center ... Computer skills Phone skills UM screening Manager is willing to review candidates who are very ...

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All JobsPhone Associate JobsPhone Associate Jobs in Michigan

Phone Associate information

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are the most commonly searched types of Phone jobs in Michigan?

The most popular types of Phone jobs in Michigan are:

Phone Associate jobs near you

Front Desk Associate (ASC)

EyeSouth Partners

Troy, MI • On-site

$13 - $16.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

EyeSouth Partners rating

5.8

Company rating: 5.8 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Company Overview
TruVista Surgery Center in Troy, MI is a state-of-the-art ambulatory surgery center specializing in ophthalmic procedures. The facility is designed for efficiency, comfort, and innovation-offering cataract, glaucoma, and oculoplastic surgeries with the latest technology. A strong fit for candidates who value teamwork, excellence in surgical outcomes, and a modern clinical setting.
Position Summary
The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial, and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the surgery center. The Front Office Associate may answer multiple phone lines, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.
Responsibilities
• Displays high level of professionalism and gives superb customer service
• Obtains and reviews patient demographic and insurance information for accuracy
• Verifies insurance and collects copays, co-insurance, and outstanding balances
• Ensures all patient intake forms are signed and complete
• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
• Schedules appointments
• Processes medical record requests per policies and procedures
• Coordinates with Surgical Staff to ensure optimal patient experience
Qualifications
Education:
• High School Diploma or Equivalent Certificate
Required Skills:
• Minimum 2 years of experience in a medical office/health care setting
• Minimum 2 years of health care insurance experience
• Strong computer knowledge and skills with a minimum typing speed of 30 WPM
• Strong desire to assist others and provide excellent customer service
• Must be highly dependable and organized
• Outstanding interpersonal skills
• An impeccably clean, polished, professional image
• The ability to learn quickly, retain training, problem solve and think independently
Preferred Skills:
• Understanding of medical terminology
Company Benefits
We offer a competitive benefits package to our employees:
  • Medical
  • Dental
  • Vision
  • 401k w/ Match
  • HSA/FSA
  • Telemedicine
  • Generous PTO Package
We also offer the following benefits for FREE:
  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life/AD&D
  • Short Term Disability Insurance
  • Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#INDA
Notes: Receptionist, Medical Receptionist

What EyeSouth Partners employees say

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