1

Phone Associate Jobs in Michigan (NOW HIRING)

Inventory Associate

Roseville, MI ยท On-site

$13.73/hr

Phone Allowance - Paid by LG-OSS * Over $350 per year! * Employee Referral Program - Earn up to ... As a Inventory Associate, you will embody the P.A.L.S core values through performance, policy and ...

Sales Associates

Birmingham, MI ยท On-site

$15/hr

As a Sales Associate, you will play a key role in driving sales, providing product knowledge, and ... Provide assistance with phone inquiries, demonstrating excellent phone etiquette. * Collaborate ...

Produce Associate

Wyoming, MI

$14 - $17.50/hr

... phone, online, or in person, as required. * Maintain a clean, attractive, and well stocked ... The associate is required to stand and walk for extended periods of time and may bend, stoop, twist ...

Produce Associate

Wyoming, MI

$14 - $17.50/hr

... phone, online, or in person, as required. * Maintain a clean, attractive, and well stocked ... The associate is required to stand and walk for extended periods of time and may bend, stoop, twist ...

Produce Associate

Wyoming, MI ยท On-site

$14 - $17.50/hr

... phone, online, or in person, as required. * Maintain a clean, attractive, and well stocked ... The associate is required to stand and walk for extended periods of time and may bend, stoop, twist ...

Produce Associate

Wyoming, MI

$14 - $17.50/hr

... phone, online, or in person, as required. * Maintain a clean, attractive, and well stocked ... The associate is required to stand and walk for extended periods of time and may bend, stoop, twist ...

Patient Services Associate

Ann Arbor, MI ยท On-site

$16.75 - $21/hr

Experienced Patient Service Associate 5:30 am to 2 pm, Mon. - Fri. Cardiovascular Center ... Computer skills Phone skills UM screening Manager is willing to review candidates who are very ...

$13 - $17.50/hr

... phone, text, and email to drive lead conversion. * Participate in special events (e.g., health ... Sales Associates earn 10% commission on any sales made. Benefits: Sales Associates are required to ...

Helpdesk Associate

Traverse City, MI ยท On-site

$18.50 - $25/hr

Performs Help Desk functions including providing phone support, escalating calls, updating Help ... Associate's degree in Information Systems, Business or Healthcare is preferred. * Technical ...

Be Seen First

Whether Phone or Email Contact. Marling offers Superior Full Customer Service with a Smile Always ... Accounting and all phases (associate degree at a minimum) Peachtree Accounting Experience Required ...

Produce Associate

Wyoming, MI ยท On-site

$14 - $17.50/hr

... via phone, online, or in person, as required. Maintain a clean, attractive, and well stocked ... The associate is required to stand and walk for extended periods of time and may bend, stoop, twist ...

Showing results 41-60

Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

Can I work in a call center without experience?

Phone associate positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for good interpersonal skills, a positive attitude, and basic computer knowledge, making it possible to start without previous call center work experience.

Inventory Associate

Roseville, MI โ€ข On-site

$13.73/hr

Full-time, Part-time

Medical, Dental, Vision, Life, PTO

Re-posted 16 days ago


Job description

*MUST BE ABLE TO PASS 5 PANEL DRUG SCREENING*

Part Time Inventory Associate - G068

Schedule:ย Roseville, MI 48066

Location:ย 6:00 am - 9:00 am ; Monday - Friday ; 15 hours per week

Starting Wage:ย $13.73 / hourย 


The benefits of choosing to be an Inventory Associate at LG-OSS:

As a Full Time Employee, you can earn and have access to all the below special benefits*:

  • 3 Voluntary Election Medical Insurance Plans (Employee, spouse, dependent options)
    • Additional Free Perks Included:
      • Up to $300 in annual stay healthy rewards
      • 12 free months of Apple Fitness + (must have Apple watch)
      • 3 Free counseling sessions (Employee, spouse, dependent eligible)
      • 1 on 1 weight loss coaching program
      • Quit Smoking cessation program
  • Up to $300,000 in Voluntary Election Life insurance (Employee, spouse, dependent options)
  • $50,000 in Employee Basic Life and AD&D Coverage- Paid by LG-OSS
    • Additional Free Perks
      • Will Preparation
      • Travel Assistance Program
      • Identity Theft Kit
      • Grief Support Services
  • 12 Weeks of Short-Term Disability - Paid by LG-OSS
    • Additional Free Perks Included:
      • 3 complimentary-in person/virtual counseling sessions for you and your family
      • Financial Planning Assistance w/ 3 free consultations
      • Free legal services
  • 80 Hours of Vacation & Sick Time Accrual
  • 8 Annual Paid Holidays

All LG-OSS Employees can earn and have access to the below benefits*:

  • 2 Voluntary Election Dental Insurance Plans (Employee, spouse, dependent options)
    • Additional Free Perks Included:
      • Dental Voucher Program Pass
  • Voluntary Election Vision Insurance Plans (Employee, spouse, dependent options)
    • Vision Savings Pass with additional perks
  • Phone Allowance - Paid by LG-OSS
    • Over $350 per year!
  • Employee Referral Program โ€“ Earn up to $300 per referral!
  • All Dental and Vision Enrollments include Discount Programs and Offers
    • Hearing Aid Program / EPIC / AHB
    • Free Diabetic Living Magazine Subscription

Summary/Objectiveย 

Under the direction of the Supervisor, the Inventory Associate will ensure all aspects of the daily activities at their designated garages are cared to meet the needs of the client. As a Inventory Associate, you will embody the P.A.L.S core values through performance, policy and procedure adherence. In this position you will communicate upward through your team for all matters between the client and LG-OSS.

Inventory Associate Essential Functions

  • Ensure garage coverage is met daily at primary location(s) and assist in back-up coverage to other locations when available
  • Maintain inventory quality and quantity through 98% or above scan compliance in all assigned garages.
  • Ensure service requirement of 7:30 AM (local time) is met daily.
  • Ensure the daily Garage 101 tasks are completed by their team
  • Garage Product Signs โ€“ Placed directly above correct product
  • Product Staged Correctly โ€“ Pallets combined and orderly
  • Desk Area โ€“ Clean, organized and functional
  • Garage Barcode โ€“ placed on desk or wall
  • Policies โ€“ LG-OSS and AT&T policy compliance
  • On Time โ€“ Report daily at designated time / submit daily reports by set deadlines
  • Task Sequence โ€“ Complete operations task sequence in order
  • Other โ€“ Garage 101 task amendments when necessary
  • Maintain inventory quality & quantity through First In/First Out stock management
  • Be a Safety Advocate who is responsible for maintaining an accident-free work environment in all garages.
  • Participates in daily conference calls with varied members of staff and management.
  • Adhere to all company policies and procedures
  • Participates in leadership skill development
  • Other duties as assigned

Travel

  • 0% - 25% Local travel is expected for this position annually (less than 100 miles one way per trip).
  • 0% - 10% Extended travel may be asked of those in this position annually (more than 100 miles one way per trip)

Work Environment

This job operates in a warehouse environment. This role routinely will have loud noises, bright lights and be subject to similar interior temperatures sometimes equal to current exterior weather conditions.

#IND1

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift, bend, twist, sit and stand for extended periods of time as needed to complete daily tasks. This role uses pallet jacks, laptops, scanners and other office products. Ability to lift a minimum of 50lbs.

Required Education and Experience

  • High School Diploma/GED
  • 6 months warehouse/inventory experience

Additional Eligibility Qualifications

  • Ability to use a Pallet Jack
  • Proficient use and understanding of Microsoft Office Suite (Excel, Word & Outlook)
  • Active Smart Phone/ Equivalent Device