ZipRecruiter

Log In

1

Phone Associate Jobs in Michigan (NOW HIRING)

The UPS Store

Part-Time Center Associate

East Lansing, MI · On-site

$15.25 - $20.25/hr

Part-Time Center Associate The Part-Time Center Associate delivers world-class customer service to ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

The UPS Store #0811

Part-Time Center Associate

East Lansing, MI · On-site

$15.25 - $20.25/hr

Part-Time Center Associate The Part-Time Center Associate delivers world-class customer service to ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

LG-OSS LLC

Inventory Associate

Ann Arbor, MI

$15/hr

Phone Allowance - Paid by LG-OSS * Over $350 per year! * Employee Referral Program - Earn up to ... As a Inventory Associate, you will embody the P.A.L.S core values through performance, policy and ...

LG-OSS LLC

Inventory Associate

Ann Arbor, MI · On-site

$15/hr

Phone Allowance - Paid by LG-OSS * Over $350 per year! * Employee Referral Program - Earn up to ... As a Inventory Associate, you will embody the P.A.L.S core values through performance, policy and ...

The UPS Store

Part-Time Center Associate

Ann Arbor, MI · On-site

$15.50 - $20.50/hr

Part-Time Center Associate The Part-Time Center Associate delivers world-class customer service to ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

Marling Assoc Inc

Be Seen First

Office Manager - Accounting Experience Required

Harper Woods, MI · On-site

$23 - $25/hr

Whether Phone or Email Contact. Marling offers Superior Full Customer Service with a Smile Always ... Accounting and all phases (associate degree at a minimum) Peachtree Accounting Experience Required ...

Charlotte Tire Pros

Sales Associate

Marshall, MI · On-site

$13.50 - $18.25/hr

Top Tier Benefits Job Summary The Sales Associate is responsible for providing outstanding customer ... Answers phone and schedules appointments with customers * Determines the nature of customer ...

Charlotte Tire Pros

Sales Associate

Albion, MI · On-site

$15 - $25/hr

Top Tier Benefits Job Summary The Sales Associate is responsible for providing outstanding customer ... Answers phone and schedules appointments with customers * Determines the nature of customer ...

FasTemps

Passive Patient Services Associate

Ann Arbor, MI · On-site

$16.75 - $21/hr

Experienced Patient Service Associate 5:30 am to 2 pm, Mon. - Fri. Cardiovascular Center ... Computer skills Phone skills UM screening Manager is willing to review candidates who are very ...

Staffingine LLC

Associate Attorney

Farmington Hills, MI · On-site

A Associate Attorney Job Location: Farmington Hills, MI Job Type: Full Time * Prepare, review, and ... phone). * Exceptional client service and relationship management skills. * Demonstrated problem ...

previous page

Showing results 41-60

All JobsPhone Associate JobsPhone Associate Jobs in Michigan

Phone Associate information

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are the most commonly searched types of Phone jobs in Michigan?

The most popular types of Phone jobs in Michigan are:

Phone Associate jobs near you

Part-Time Center Associate

The UPS Store

East Lansing, MI • On-site

$15.25 - $20.25/hr

Other

Posted 4 days ago

The UPS Store rating

5.7

Company rating: 5.7 out of 10

Based on 642 frontline employees who took The Breakroom Quiz

457th of 733 rated retailers

Job description

Part-Time Center Associate

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Responsibilities
  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned
Qualifications
  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
  • Willing and able to work 25 to 30 hours per week for a 6-day work week

What The UPS Store employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

UPS Store logo

About UPS Store

Sourced by ZipRecruiter

The UPS Store Inc., is a subsidiary of UPS, and is the world’s largest franchisor of retail shipping, postal, printing and business service centers. UPS and The UPS Store Headquarters offer a unique promote-from-within culture where you’ll always find exciting new career opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go. UPS and The UPS Store Headquarters job categories include: Package Handlers and Helpers, Drivers and Mechanics, Customer Solutions and Sales, IT, Corporate, and Logistics and Operations.

Industry

Retail, printing and printing services, print media publishing, office supplies and stationery stores, couriers and messengers services and plastics packaging film and sheet (including laminated) manufacturing

Company size

10,000+ Employees

Headquarters location

San Diego, CA, US

View All UPS Store Jobs

Apply