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Phone Associate Jobs in Tennessee (NOW HIRING)

Master Halco

Inside Sales Associate

Knoxville, TN · On-site

$23.20 - $25.50/hr

The Inside Sales Associates work on the phone and at our branch's counter desk to service contractors, distributors, and retailers purchasing fence products. Inside Sales Associate's daily ...

New

Master Halco

Inside Sales Associate

Memphis, TN · On-site

$23 - $25/hr

The Inside Sales Associates work on the phone and at our branch's counter desk to service contractors, distributors, and retailers purchasing fence products. Inside Sales Associate's daily ...

New

American Signature, Inc.

Office Associate

Franklin, TN · On-site

$16.50 - $22/hr

The Customer Service Associate is critical in ensuring we meet that goal. This person serves ... Frequently communicates with customers via phone * Partners with all team members to create an easy ...

AMERICAN SIGNATURE FURNITURE

Office Associate

Franklin, TN · On-site

$16.50 - $22/hr

The Customer Service Associate is critical in ensuring we meet that goal. This person serves ... Frequently communicates with customers via phone * Partners with all team members to create an easy ...

Morningstar Properties

Office Associate

Spring Hill, TN · On-site

$16 - $21.50/hr

Support property sales goals by closing sales leads, demonstrating strong phone sales skills ... Associates or Bachelor's degree is always a plus but not required. * Valid driver's license in the ...

Rural King

Recovery Associate

Martin, TN · On-site

Ability to communicate effectively in person, by phone, and electronically. * Close vision required ... Eligible associates may also receive overtime pay in compliance with applicable laws. Benefits ...

Rural King

Recovery Associate

Martin, TN

Ability to communicate effectively in person, by phone, and electronically. * Close vision required ... Eligible associates may also receive overtime pay in compliance with applicable laws. Benefits ...

Rural King

Recovery Associate

Martin, TN

Ability to communicate effectively in person, by phone, and electronically. * Close vision required ... Eligible associates may also receive overtime pay in compliance with applicable laws. Benefits ...

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Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

Can I work in a call center without experience?

Phone associate positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for good interpersonal skills, a positive attitude, and basic computer knowledge, making it possible to start without previous call center work experience.

What are the most commonly searched types of Phone jobs in Tennessee?

The most popular types of Phone jobs in Tennessee are:

What cities in Tennessee are hiring for Phone Associate jobs?

Cities in Tennessee with the most Phone Associate job openings:

Phone Associate jobs near you

Phone Room Operator/Medical Receptionist

Nephrology Associates

Nashville, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Join our dynamic healthcare team as a Phone Room Operator / Medical Receptionist, where your energetic and detail-oriented approach will be vital in delivering exceptional patient service and seamless administrative support. In this role, you will be the first point of contact for patients and visitors, managing multi-line phone systems, scheduling appointments, verifying insurance, and maintaining accurate medical records. Your proactive communication skills and familiarity with electronic health record (EHR) systems will ensure a smooth flow of operations within our busy medical or dental office environment. This paid position offers an exciting opportunity to contribute to quality patient care while honing your administrative expertise.

Responsibilities

  • Answer incoming calls promptly using multi-line phone systems, providing courteous and professional customer service.
  • Schedule patient appointments efficiently while managing calendar updates within various EHR systems such as Epic, Meditech, Athenahealth, or Dentrix.
  • Verify insurance coverage and benefits, including Medicare and Medicaid, ensuring accurate billing and coding using CPT, ICD-9, ICD-10 codes.
  • Assist patients with intake procedures, collecting necessary documentation and updating medical records securely in compliance with HIPAA regulations.
  • Manage front desk operations by greeting patients, handling check-in/check-out processes, and maintaining a welcoming environment.
  • Review documentation for accuracy and completeness; perform medical coding tasks related to billing and care plans.
  • Support medical office management tasks such as filing, data entry (including 10-key typing), and maintaining organized medical records.
  • Utilize computer skills to navigate EMR/EHR systems like eClinicalWorks or Eaglesoft for documentation review and data management.
  • Verify insurance information and process claims efficiently to facilitate timely reimbursements.
  • Maintain confidentiality of patient information at all times in accordance with HIPAA standards.

Qualifications

  • Proven experience in a medical or dental office setting with strong knowledge of medical terminology, ICD coding (ICD-9/ICD-10), CPT coding, and insurance verification processes.
  • Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, Dentrix or Eaglesoft is highly desirable.
  • Excellent phone etiquette with the ability to handle multi-line phone systems confidently.
  • Strong organizational skills with attention to detail in documentation review and filing procedures.
  • Ability to communicate effectively in bilingual settings is a plus; proficiency in additional languages enhances patient interactions.
  • Prior clinic or hospital experience demonstrating competence in medical scheduling, billing, and administrative support is preferred.
  • Competent computer skills including Microsoft Office Suite (Word, Excel) along with typing skills (10-key preferred).
  • Knowledge of HIPAA regulations ensuring the privacy and security of health information management.
  • Demonstrated ability to work efficiently under pressure while maintaining professionalism in a fast-paced environment. Embark on a rewarding career where your enthusiasm for healthcare administration makes a real difference! We are committed to fostering an inclusive environment that values your skills and supports your professional growth—apply today to become an essential part of our healthcare team!

Benefits:

  • 401(k)
  • Bereavement leave
  • Dental insurance
  • Employee discount
  • Free parking
  • Health insurance
  • Life insurance
  • Paid orientation
  • Paid time off
  • Paid training
  • Vision insurance



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