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Phone Assistant Jobs in Tennessee (NOW HIRING)

TRITON STONE

Design Sales Assistant.

Knoxville, TN · On-site

$16 - $18/hr

Design Assistant Company Overview: Triton Stone Group is a leading U.S. distributor and importer of ... Aid in follow-up emails and phone calls * Scan, email, or input documents as needed * Buffer and/or ...

Southeast Supply, Inc.

Be Seen First

Part-Time Inside Sales & Order Specialist

Knoxville, TN · On-site

$19 - $22/hr

Communicate professionally with customers by phone * Assist customers with orders and product questions * Enter and maintain accurate order information * Provide general administrative and customer ...

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Phone Assistant information

See Tennessee salary details

$6

$17

$28

How much do phone assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for phone assistant in Tennessee is $17.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.10 and $19.41 per hour, depending on experience, location, and employer.

What is a phone assistant?

A Phone Assistant is a professional who manages phone communications for an individual or organization. Their primary responsibilities include answering calls, directing inquiries to the appropriate person, taking messages, scheduling appointments, and providing information to callers. Phone Assistants play a crucial role in ensuring efficient communication and excellent customer service. They may work in offices, call centers, or remotely, depending on the needs of their employer.

What are the key skills and qualifications needed to thrive as a phone assistant, and why are they important?

To thrive as a Phone Assistant, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call scheduling software, and customer relationship management (CRM) platforms is often required. Strong interpersonal skills, patience, and professionalism help you effectively manage calls and resolve inquiries. These skills ensure efficient call handling, positive customer experiences, and smooth information flow within organizations.

What are some common challenges phone assistants face when managing multiple calls and tasks simultaneously?

Phone Assistants often juggle several responsibilities at once, such as answering incoming calls, scheduling appointments, and handling administrative tasks. Managing high call volumes while maintaining professionalism and accuracy can be challenging, especially during peak hours. Effective time management, multitasking skills, and familiarity with call management software are crucial for success in this role. Collaborating with team members and using clear communication can help ensure that no task is overlooked and all callers receive prompt assistance.

What is the difference between Phone Assistant vs Customer Service Representative?

AspectPhone AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Employer & Industry UsageBusinesses providing direct phone support, tech support, or salesRetail, telecom, healthcare, and service industries
Common Search & Comparison IntentYesYes

While both roles involve handling customer interactions via phone, a Phone Assistant typically provides basic support, scheduling, or information, often in a technical or administrative context. Customer Service Representatives handle a broader range of customer inquiries, complaints, and support across various industries. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

What are the most commonly searched types of Phone jobs in Tennessee?

The most popular types of Phone jobs in Tennessee are:

What are popular job titles related to Phone Assistant jobs in Tennessee?

For Phone Assistant jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Phone Assistant jobs in Tennessee look for?

The top searched job categories for Phone Assistant jobs in Tennessee are:

What cities in Tennessee are hiring for Phone Assistant jobs?

Cities in Tennessee with the most Phone Assistant job openings:

Phone Assistant jobs near you
Infographic showing various Phone Assistant job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $35,559 per year, or $17.1 per hour.

Design Sales Assistant.

TRITON STONE

Knoxville, TN • On-site

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Design Assistant

Company Overview:  

Triton Stone Group is a leading U.S. distributor and importer of natural stone, quartz, tile, sinks, tools, and building products. Established in 2006, the company has grown to operate over 31 locations across 15 states with a team of more than 350 employees. Triton serves both commercial and residential markets, delivering high-quality stone slabs, countertops, and related materials to fabricators, contractors, and design professionals.

Job Description: 

As the design assistant, you will be collaborating closely with the designated Senior Design Consultants to find products and solutions that accomplish the clients' design goals. The successful associate will be motivated, highly organized, and have a positive attitude.

Job Duties & Responsibilities: 

  • Be highly courteous, professional, detail-oriented, and resourceful
  • Assist Design Consultants with clients/designers/builders/fabricators
    • Record and notate selections during meetings
    • Participate in the project selection process
    • Create virtual lookbooks for clients
    • Request samples if needed
    • Aid in follow-up emails and phone calls
    • Scan, email, or input documents as needed
  • Buffer and/or stand-in for designated Design Consultant meetings
    • If DC is absent or delayed with other appointments
  • Actively update client opportunities/holds in the system based on meetings, phone calls, or in-person discussions
  • Call vendors to check stock and manage order status
    • Record and send tracking information for orders
    • Notify customers when tile orders are ready for pickup
  • Participate in internal Design Consultant meetings and PKs
  • Take photos of material requests
  • Prep samples/orders for client pick-ups and general inventory
  • Organize showroom (including tile, stone, and quartz samples)
  • Answer the office phone
    • Assist on phone calls when DC is unavailable
  • Cover the reception desk for lunches

Requirements & Qualifications: 

  • HS Diploma or GED required
  • 2 years of reception/general office experience
  • Strong organizational skills
  • Detail-oriented
  • Highly effective interpersonal communication skills
  • Ability to prioritize and multitask
  • Must be a self-starter with the ability to work independently
  • Proficient in Microsoft Office applications (including Word and Excel)
  • Excellent problem-solving skills
  • Polished image
  • Must pass work eligibility requirements.
  • Bilingual in Spanish and English is preferred

Position Information: 

  • Job Status: Full Time.
  • Benefits: Comprehensive benefit package including medical, dental, vision, LTD, life, 401(k), paid time off, paid holidays, and commissions.

Physical Requirements  

  • Ability to sit for long periods of time.
  • Ability to type on a computer efficiently.
  • Ability to speak over the telephone for long periods of time, wearing a headset on one or both ears.

What sets Triton Stone Group apart? 

Triton’s blend of style, quality, and value has been trusted since 2004. Today, Triton has taken its exclusive relationships and strength in buying power to build a new reputation of service. We are passionate about developing fashionable and innovative designs at a great value, as well as offering a number of exceptional services to meet customers’ needs. 

Take steps now towards building a meaningful career with a growing company. Apply to join the team at Triton Stone Group today! 

Triton Stone Group is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. 

EEO/AA-M/F/V/D