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Phone Assistant Jobs in Tennessee (NOW HIRING)

TRITON STONE

Design Sales Assistant.

Knoxville, TN · On-site

$16 - $18/hr

Design Assistant Company Overview: Triton Stone Group is a leading U.S. distributor and importer of ... Aid in follow-up emails and phone calls * Scan, email, or input documents as needed * Buffer and/or ...

21st Mortgage Corporation

Credit Assistant

Knoxville, TN · On-site

Credit Assistant The Credit Assistant role enters applications into TITAN, pulls credit bureaus for ... Professional phone etiquette and good follow-up skills are required. Needs attention to detail when ...

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Phone Assistant information

See Tennessee salary details

$6

$17

$28

How much do phone assistant jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for phone assistant in Tennessee is $17.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.10 and $19.41 per hour, depending on experience, location, and employer.

What is a phone assistant?

A Phone Assistant is a professional who manages phone communications for an individual or organization. Their primary responsibilities include answering calls, directing inquiries to the appropriate person, taking messages, scheduling appointments, and providing information to callers. Phone Assistants play a crucial role in ensuring efficient communication and excellent customer service. They may work in offices, call centers, or remotely, depending on the needs of their employer.

What is the difference between Phone Assistant vs Customer Service Representative?

AspectPhone AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Employer & Industry UsageBusinesses providing direct phone support, tech support, or salesRetail, telecom, healthcare, and service industries
Common Search & Comparison IntentYesYes

While both roles involve handling customer interactions via phone, a Phone Assistant typically provides basic support, scheduling, or information, often in a technical or administrative context. Customer Service Representatives handle a broader range of customer inquiries, complaints, and support across various industries. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a phone assistant, and why are they important?

To thrive as a Phone Assistant, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call scheduling software, and customer relationship management (CRM) platforms is often required. Strong interpersonal skills, patience, and professionalism help you effectively manage calls and resolve inquiries. These skills ensure efficient call handling, positive customer experiences, and smooth information flow within organizations.

What are some common challenges phone assistants face when managing multiple calls and tasks simultaneously?

Phone Assistants often juggle several responsibilities at once, such as answering incoming calls, scheduling appointments, and handling administrative tasks. Managing high call volumes while maintaining professionalism and accuracy can be challenging, especially during peak hours. Effective time management, multitasking skills, and familiarity with call management software are crucial for success in this role. Collaborating with team members and using clear communication can help ensure that no task is overlooked and all callers receive prompt assistance.

What are the most commonly searched types of Phone jobs in Tennessee?

The most popular types of Phone jobs in Tennessee are:

What are popular job titles related to Phone Assistant jobs in Tennessee?

For Phone Assistant jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Phone Assistant jobs in Tennessee look for?

The top searched job categories for Phone Assistant jobs in Tennessee are:

What cities in Tennessee are hiring for Phone Assistant jobs?

Cities in Tennessee with the most Phone Assistant job openings:

Phone Assistant jobs near you
Infographic showing various Phone Assistant job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $35,559 per year, or $17.1 per hour.

Graduate Assistant, Dual Enrollment

CUMBERLAND UNIVERSITY

Lebanon, TN • On-site

Full-time

Re-posted 7 days ago

Job description

Position Title:      Graduate Assistant, Dual Enrollment

Supervisor:          Director of Admissions

Compensation:    Tuition Waiver

Cumberland University is seeking a personable and highly motivated Graduate Assistant to work a minimum of 20 hours each week primarily assisting with dual enrollment students and other recruitment needs in the office of admissions.

DUTIES AND RESPONSIBILITIES

  • Assemble student applicant files under the supervision of the Operations staff.
  • Input student information into the Student First database system.
  • Place student applicant files into the correct filing cabinet location.
  • Serve as the back up to the University Concierge and provide lunch coverage, answering the operator phone.
  • Assist with administrative projects as needed.
  • Assist with recruiting events for Dual Enrollment Students
  • Assist with registration of Dual Enrollment Students
  • Other duties as assigned at the discretion of the Dual Enrollment & Early College Coordinator or their designee.

DESIRED SKILLS

  • Excellent written and verbal communication skills
  • Strong interpersonal communication skills
  • Record keeping and reporting skills
  • Excellent Organizational skills
  • Proficient in Microsoft Office programs (Word, PowerPoint, Excel)
  • Basic data analysis skills preferred
  • High level of discretion
  • Strong attention to detail and strong work ethic
  • Basic data analysis skills preferred

QUALIFICATIONS

  • Must have a 3.0 or above overall GPA
  • Must be enrolled in a graduate program at Cumberland University
  • Proficient in Microsoft Office programs (Word, PowerPoint, Excel)
  • Must possess a high level of discretion

ANTICIPATED START DATE

  • Ongoing

COMPENSATION

  • Full tuition waiver (no stipend, housing, books or fees)
  • Professional growth opportunities

HOURS

  • Required 20 hours a week
  • Regular business hours

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