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Phone Associate Jobs in Memphis, TN (NOW HIRING)

Master Halco

Inside Sales Associate

Memphis, TN · On-site

$23 - $25/hr

The Inside Sales Associates work on the phone and at our branch's counter desk to service contractors, distributors, and retailers purchasing fence products. Inside Sales Associate's daily ...

New

Kid City Drop In Center and Resort

Sales Associate

Memphis, TN · On-site

$13.50 - $18.50/hr

Sales associates provide fast, friendly service by actively seeking out customers to assess their ... Describe features and benefits of services over the phone or during a tour * Explain the child ...

TRITON STONE

Warehouse Associate

Memphis, TN · On-site

$15.50 - $18.50/hr

Our recruiters are located elsewhere, so please be aware that they'll be calling from out-of-state phone numbers for the screening calls. Warehouse Associate Come be a part of Triton Stone Group ...

Kid City Drop In Center and Resort

Sales Associate

Memphis, TN · On-site

$13.50 - $18.50/hr

Sales associates provide fast, friendly service by actively seeking out customers to assess their ... Describe features and benefits of services over the phone or during a tour * Explain the child ...

European Wax Center

Sales Associate

Cordova, TN · On-site

$12.50 - $17/hr

Join European Wax Center as a Guest Service Associate (GSA) and be a key part of providing ... Managing booking appointments and handling customer inquiries over the phone and in-person

European Wax Center

Sales Associate

Olive Branch, MS · On-site

$12.50 - $17/hr

Join European Wax Center as a Guest Service Associate (GSA) and be a key part of providing ... Managing booking appointments and handling customer inquiries over the phone and in-person

European Wax Center

Sales Associate

Olive Branch, MS

$12.50 - $17/hr

Join European Wax Center as a Guest Service Associate (GSA) and be a key part of providing ... Managing booking appointments and handling customer inquiries over the phone and in-person

European Wax Center

Sales Associate

Memphis, TN · On-site

$12.50 - $17/hr

Join European Wax Center as a Guest Service Associate (GSA) and be a key part of providing ... Managing booking appointments and handling customer inquiries over the phone and in-person

European Wax Center

Sales Associate

Olive Branch, MS · On-site

$12.50 - $17/hr

Join European Wax Center as a Guest Service Associate (GSA) and be a key part of providing ... Managing booking appointments and handling customer inquiries over the phone and in-person

European Wax Center

Sales Associate

Cordova, TN · On-site

$12.50 - $17/hr

Join European Wax Center as a Guest Service Associate (GSA) and be a key part of providing ... Managing booking appointments and handling customer inquiries over the phone and in-person

European Wax Center

Sales Associate

Memphis, TN · On-site

$12.50 - $17/hr

Join European Wax Center as a Guest Service Associate (GSA) and be a key part of providing ... Managing booking appointments and handling customer inquiries over the phone and in-person

European Wax Center

Sales Associate

Cordova, TN

$12.25 - $16.50/hr

Join European Wax Center as a Guest Service Associate (GSA) and be a key part of providing ... Managing booking appointments and handling customer inquiries over the phone and in-person

European Wax Center

Sales Associate

Collierville, TN · On-site

$12.50 - $16.75/hr

Join European Wax Center as a Guest Service Associate (GSA) and be a key part of providing ... Managing booking appointments and handling customer inquiries over the phone and in-person

European Wax Center

Sales Associate

Collierville, TN

$12.50 - $16.75/hr

Join European Wax Center as a Guest Service Associate (GSA) and be a key part of providing ... Managing booking appointments and handling customer inquiries over the phone and in-person

European Wax Center

Sales Associate

Memphis, TN

$13.50 - $18.50/hr

Join European Wax Center as a Guest Service Associate (GSA) and be a key part of providing ... Managing booking appointments and handling customer inquiries over the phone and in-person

European Wax Center

Sales Associate

Collierville, TN · On-site

$12.50 - $16.75/hr

Join European Wax Center as a Guest Service Associate (GSA) and be a key part of providing ... Managing booking appointments and handling customer inquiries over the phone and in-person

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Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

Can I work in a call center without experience?

Phone associate positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for good interpersonal skills, a positive attitude, and basic computer knowledge, making it possible to start without previous call center work experience.

What cities near Memphis, TN are hiring for Phone Associate jobs?

Cities near Memphis, TN with the most Phone Associate job openings:

Phone Associate jobs near you

Inside Sales Associate

Master Halco

Memphis, TN • On-site

$23 - $25/hr

Full-time

Medical, Retirement, PTO

Posted yesterday

New

Master Halco rating

8.0

Company rating: 8.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Secure a sales career within the fence/building products industry!

Master Halco: Fence & Deck Supply, North America’s leading manufacturer/distributor of fence and deck products is seeking an Inside Sales Associate.

Inside Sales Associate:
The Inside Sales Associates work on the phone and at our branch's counter desk to service contractors, distributors, and retailers purchasing fence products.
Inside Sales Associate's daily expectations include:
  • Discovery conversations with existing customers and prospective customers to identify products and services that Master Halco can provide to grow their business.
  • Calling the current customers by phone to generate orders for delivery on scheduled delivery routes and to inform customers of specials and sales promotions.
  • Work as a team with other sales and operations people to hit sales goals and earn bonuses and spiffs.
  • Excellence with phone sales, computer entry, and customer-facing engagement.

Desired sales experience or applicable product knowledge:
  • Building materials: metals, woods, plastics, hardware.
  • Do-It-Yourself retail.
  • Construction.
  • Mechanical/Electrical.

This position has played an important role in advancing Master Halco toward attaining $1Billion valuation in 2022. The sales team's success in generating sales and providing excellence in customer service builds Master Halco's future and maintains our 60+ year heritage in the building products industry.
Working With Us Has Its Rewards:
  • Competitive pay range of $23.00 to $25.00 per hour (based on experience)
  • Quarterly Bonus Program and spiffs.
  • Monday through Friday schedule.
    • Typical operating hours are 8 am-5 pm.
  • A competitive health care plan typically starts following the 31st day of employment.
  • A generous matching 401(k) plan.
  • Tuition reimbursement up to $10K per academic year.
  • A generous paid-time off package.
  • Corporate discount opportunities and more.

Master Halco offers advancement opportunities at every level. We are always looking for people with the drive to learn and the determination to succeed.

Responsibilities:
  • Partner with the outside sales team to expand products and customer base.
  • Collects market intelligence from customers regarding competitive situations, competitor pricing, market situations, and informs the Branch Manager.
  • Take inbound phone calls and emails from contractors and retail customers to process quotes and orders in a timely manner.
  • Consult with clients/customers after sales to provide ongoing support.
  • Prepares job order quotations based on customer requests and information.
  • Communicate by phone or email with customers from the time of order to the time of shipment.

Qualifications:
  • High School graduate or equivalent work experience.
  • 1-3 years of customer service/sales experience.
  • Excellent phone and customer-facing experience.
  • Strong communication skills (verbal & written).
  • Computer literate and proficient in MS applications (EXCEL required).

Master Halco is proud to be an Equal Opportunity Employer. We are committed to a work environment that respects and supports all individuals. We do not discriminate based upon race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, genetic information, national or ethnic origin, military service status, or other applicable legally protected characteristics. Master Halco is committed to creating an inclusive environment for all associates.

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