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Phone Associate Jobs in Tennessee (NOW HIRING)

Take 5 Oil Change

Commission Sales Associate

Knoxville, TN · On-site

$11.50 - $15.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

Overview Join our dynamic retail team as a Commission Sales Associate, where your enthusiasm and ... Apply excellent phone etiquette when assisting customers over the phone or via online inquiries ...

Eric Buchanan and Associates

Intake Team (QR)

Chattanooga, TN

$25K - $35K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Intake Team About Us Eric Buchanan & Associates is a boutique firm focusing on helping individuals ... Answering the phone. * Tracking and managing all potential clients from first contact to turn away ...

Rustman Agency

Junior Sales Associate

Gatlinburg, TN · On-site

$35K - $47K/yr

Junior Sales Associate - Remote | 100% Commission Start Your Sales Career. Learn, Sell, and Earn ... Reach out to prospective clients via phone, email, and virtual meetings * Present products or ...

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Phone Associate information

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are the most commonly searched types of Phone jobs in Tennessee?

The most popular types of Phone jobs in Tennessee are:

What cities in Tennessee are hiring for Phone Associate jobs?

Cities in Tennessee with the most Phone Associate job openings:

Phone Associate jobs near you

Senior Administrative Associate

The Tennessee Board of Regents

Nashville, TN • On-site

$39K - $47K/yr

Full-time

Re-posted 4 days ago

Job description

Title: Senior Administrative Associate - Southeast Campus
POSITION SUMMARY
This position will provide administrative support for the Southeast Campus Information Desk.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES
Performs job duties from the assigned campus/instructional site/work location. Greets various visitors and prospective students by providing information or routing them to the appropriate person. Performs duties including answering phones, responding to phone/in person/email inquiries, screening calls, and handling related issues. Knowledge of College policies, procedures, and operations of Southeast Campus. Appropriately answers questions about the college and the Southeast Campus. Knowledge of emergency procedures and the ability to respond to emergency situations appropriately.
Demonstrates exemplary and friendly customer service when corresponding to various types of inquiries either by phone, email, or in person. Receives lost and found items and place them safely in storage. Responsible for maintaining a clean and safe work environment within the Information Desk
Issues Student ID cards. Assists with Southeast Campus events including check-ins and faculty support. Assists in the set-up of events on campus if needed. Accepts and distributes deliveries to faculty and staff. Directs facility requests and issues to maintenance (vendors and large deliveries). Maintains and orders office supplies and other materials as needed. May supervise student workers.
REQUIRED QUALIFICATIONS
High School Diploma or equivalent
Two (2) years of relevant experience
PREFERRED QUALIFICATIONS
Associate's degree from an accredited institution.
Certified Administrative Professional Certification (CAP).
One (1) year of experience working in a higher education setting
Familiarity with Slate, Banner, Dynamic Forms, DocuSign and other web-based systems
KNOWLEDGE, SKILLS AND ABILITIES
Proficient in Microsoft Office applications. Effective interpersonal and communication skills. Ability to work independently and demonstrate initiative. Ability to manage a high-volume workload using effective time management skills to plan, prioritize and organize work to meet deadlines. Ability to work some evenings and weekends as required.
Open Until Filled: Yes
Rate of Pay: $39,681.00 - $47,625.00 depending on experience
Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.

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