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Phone Associate Jobs in Tennessee (NOW HIRING)

Rustman Agency

Junior Sales Associate

Gatlinburg, TN · On-site

$35K - $47K/yr

Junior Sales Associate - Remote | 100% Commission Start Your Sales Career. Learn, Sell, and Earn ... Reach out to prospective clients via phone, email, and virtual meetings * Present products or ...

Adecco

Customer Associate

Chattanooga, TN · On-site

$16/hr

The Customer Associate is a customer-facing role responsible for prompt delivery of various on-site ... Promptly reviews and responds to management and client requests via emails, phone calls, text ...

The UPS Store #6461

Part-Time Center Associate

Knoxville, TN · On-site

$15 - $20/hr

The Part-Time Center Associate delivers world-class customer service to all retail customers by ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

The UPS Store #6461

Part-Time Center Associate

Knoxville, TN · On-site

$15 - $20/hr

The Part-Time Center Associate delivers world-class customer service to all retail customers by ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

The UPS Store #6461

Part-Time Center Associate

Knoxville, TN · On-site

$15 - $20/hr

The Part-Time Center Associate delivers world-class customer service to all retail customers by ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

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All JobsPhone Associate JobsPhone Associate Jobs in Tennessee

Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

Can I work in a call center without experience?

Phone associate positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for good interpersonal skills, a positive attitude, and basic computer knowledge, making it possible to start without previous call center work experience.

What are the most commonly searched types of Phone jobs in Tennessee?

The most popular types of Phone jobs in Tennessee are:

What cities in Tennessee are hiring for Phone Associate jobs?

Cities in Tennessee with the most Phone Associate job openings:

Phone Associate jobs near you

Intake Team (QR)

Eric Buchanan and Associates

Chattanooga, TN

$25K - $35K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Intake Team


About Us


Eric Buchanan & Associates is a boutique firm focusing on helping individuals nationwide protect their right to disability insurance and other ERISA benefits such as life and health insurance. Our team passionately fights to save our clients from the abuse of greedy insurance companies. We take pride in bringing the best legal representation and team available who puts forth their best efforts to help our clients.


We have a team environment that works hard for our clients but also likes to take time to have fun together. We have team-building activities during the year to enjoy time outside the office.


We are always searching for talented people to join our intake team who take pride in their profession and want to join us in fighting for our clients. This is a vital position for the firm as you will be the first contact for potential clients seeking our help.


About You



  • You have experience in a customer service role in a professional service environment (law firm, doctor's office, bank, accountant, etc.).

  • You want to work, make a difference, and be an actively participating team member.
  • Your telephone skills and personality will reflect our team's high level of excellence as the first contact for our clients, potential clients, and referring attorneys.
  • Your punctuality and attendance record is exemplary.
  • You rate your skills above average in attention to detail, note-taking, organization, multi-tasking, timeliness, following through, and following up.
  • You think outside the box, problem-solve, and bring solutions or suggestions to the team.
  • You understand that change is necessary as it encourages innovation, develops skills, and improves staff morale. Being open to change is foundational to providing our clients with the best representation.
  • You never want to stop learning new and better ways to support our clients and team.
  • You bring a positive attitude and a kind, empathetic, helpful, determined, hard-working personality with versatile and open communication skills for cooperative efforts.
  • Your core values include integrity, honesty, respect, accountability, quality, passion, and teamwork.

  • You are looking for a position where you can learn and grow - not just a job.


Your duties and responsibilities include but are not limited to the following:


  • Answering the phone.
  • Tracking and managing all potential clients from first contact to turn away or case taken.
  • Communicating, following up, and following through with attorneys, potential clients, and referral sources.
  • Providing potential clients with top-notch customer service.
  • Being a relationship manager with our potential clients, clients, and referral sources.
  • Calling potential clients by the end of the day.
  • Following up with the intake attorney after an intake appointment.
  • Sending out and following up on contracts sent out.
  • Opening and setting up casesin the case management program.
  • Sending turn-away letters to potential clients and any attorney referrals.
  • Closing cases following very detailed procedures.
  • Updating case referrals in the referral source management program.
  • Looking for marketing opportunities such as having an attorney follow up with a new referral source or recommend an attorney talk to a potential client because of the person's network association, etc.
  • Other support and marketing tasks as needed.


We value our team and offer*:



  • Health insurance

  • Bonus program

  • 401k

  • Paid time off

  • Long term disability

  • Life insurance

  • Accidental death & dismemberment insurance

  • Health savings account

  • Dental and vision available

  • Convenient location with free parking


*Waiting period applies. Subject to change without notice.


Full-time

Pay: $25,000 - $35,000 a year DOE


To apply for this opportunity: https://buchanandisability.bamboohr.com/careers/39


We will not consider emails sent directly to the firm, phone calls, and in-person applications. No agencies, please.


Thank you for your interest in our firm. We will contact candidates we believe may be a good fit for us.


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