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Phone Associate Jobs (NOW HIRING)

First National Lincoln

Phone Banking Associate

Bangor, ME · On-site

$14.75 - $20.25/hr

Phone etiquette and Customer service experience preferred High school diploma or equivalent Computer experience preferred Banking experience desirable Functions: Provide customers with high quality ...

First National Bank

Phone Banking Associate

Bangor, ME

$14.75 - $20.25/hr

Phone etiquette and Customer service experience preferred High school diploma or equivalent Computer experience preferred Banking experience desirable Functions: Provide customers with high quality ...

First National Bank

Phone Banking Associate

Bangor, ME · On-site

$14.75 - $20.25/hr

Phone etiquette and Customer service experience preferred High school diploma or equivalent Computer experience preferred Banking experience desirable Functions: Provide customers with high quality ...

Londen Insurance Group

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Underwriting / Phone Verification Associate

Phoenix, AZ · On-site

$21/hr

Phone Verification Associate If you have a passion for helping people, enjoy fast paced environments, and are ready to start building a career with a stable, growing company that recognizes and ...

AutoNation

Sales Associate- eCommerce/Phone

Chevrolet, KY · On-site

$4.5K - $8.0K/mo

The e-Commerce Sales Associate interacts with hundreds of customers - online, over the phone and in person - to help guide their vehicle purchase in our no-haggle sales environment. Responding to ...

AutoNation

$4.5K - $8.0K/mo

The e-Commerce Sales Associate interacts with hundreds of customers - online, over the phone and in person - to help guide their vehicle purchase in our no-haggle sales environment. Responding to ...

AutoNation

Sales Associate-eCommerce/Phone

Columbus, OH · On-site

$13.50 - $18.25/hr

The e-Commerce Sales Associate interacts with hundreds of customers - online, over the phone and in person - to help guide their vehicle purchase in our no-haggle sales environment. Responding to ...

AutoNation

$14 - $19/hr

The e-Commerce Sales Associate interacts with hundreds of customers - online, over the phone and in person - to help guide their vehicle purchase in our no-haggle sales environment. Responding to ...

AutoNation

$13.75 - $18.50/hr

The e-Commerce Sales Associate interacts with hundreds of customers - online, over the phone and in person - to help guide their vehicle purchase in our no-haggle sales environment. Responding to ...

AutoNation

Sales Associate- eCommerce/Phone

Chrysler, AL · On-site

$4.5K - $8.0K/mo

The e-Commerce Sales Associate interacts with hundreds of customers - online, over the phone and in person - to help guide their vehicle purchase in our no-haggle sales environment. Responding to ...

AutoNation

Sales Associate- ecommerce/Phone

Dodge, NE · On-site

$4.5K - $10K/mo

The e-Commerce Sales Associate interacts with hundreds of customers - online, over the phone and in person - to help guide their vehicle purchase in our no-haggle sales environment. Responding to ...

AutoNation

$13.75 - $18.50/hr

The e-Commerce Sales Associate interacts with hundreds of customers - online, over the phone and in person - to help guide their vehicle purchase in our no-haggle sales environment. Responding to ...

AutoNation

Sales Associate- eCommerce/Phone

Chrysler, AL · On-site

$4.0K - $10K/mo

The e-Commerce Sales Associate interacts with hundreds of customers - online, over the phone and in person - to help guide their vehicle purchase in our no-haggle sales environment. Responding to ...

Batteries Plus

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Store Associate / Cell Phone Repair Technician

Erie, PA · On-site

$13 - $15/hr

| Erie, PA Part-Time | $13.00 - $15.00 / hour Are you the go-to person when your friends crack their phone screens? Do you get a thrill out of bringing dead tech back to life? If you have a passion for ...

Batteries Plus

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Store Associate / Cell Phone Repair Technician

Erie, PA · On-site

$13 - $15/hr

| Erie, PA Part-Time | $13.00 - $15.00 / hour Are you the go-to person when your friends crack their phone screens? Do you get a thrill out of bringing dead tech back to life? If you have a passion for ...

Apply Early

4Theweb

Inside Sales Associate - Phone Rep

Las Vegas, NV · On-site +1

$78K/yr

Inside Sales Associate - Phone Rep Part-time & Full-time Available 4theweb - Las Vegas, NV The Job: Join a growing team of digital marketing professionals and get a window into the digital process.

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Phone Associate information

What are some common challenges faced by Phone Associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What are Phone Associates?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

What are the key skills and qualifications needed to thrive as a Phone Associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.
What cities are hiring for Phone Associate jobs? Cities with the most Phone Associate job openings:
What are the most commonly searched types of Phone jobs? The most popular types of Phone jobs are:
What states have the most Phone Associate jobs? States with the most job openings for Phone Associate jobs include:
Phone Associate jobs near you

Phone Banking Associate

First National Lincoln

Bangor, ME • On-site

$14.75 - $20.25/hr

Other

Posted 14 days ago

Job description

Job Opportunity At First National Bank

Whether you're passionate about finance, technology or helping others - a career at First National Bank offers a world of opportunity to grow and succeed.

Work collaboratively with a team while having fun and providing product and technical support knowledge to customers. In return, we have a lot to offer. This fulltime position offers competitive pay, time off, benefits and a bonus plan. Opportunities for personal growth and professional development. And yes, a real opportunity to make a difference in the place where you live. We are proud to be on the 2025 list of Best Places to Work in Maine.

Fulltime-In Office Position

Schedule Monday-Friday (40 hours)

Qualifications:

Phone etiquette and Customer service experience preferred

High school diploma or equivalent

Computer experience preferred

Banking experience desirable

Functions:

Provide customers with high quality service by selling bank products and services and/or making appropriate referrals to other bank personnel. Work in a team environment demonstrating enthusiasm, a positive outlook and a professional manner while maintaining confidentiality.

Duties:

  • Provide world class customer service focused on customer retention, sales and service while answering all inquiries, promoting, and selling products and services and resolving customer problems.
  • Handle inbound/outbound customer contacts – via phone, Banno conversations/secure messaging, and email.
  • Accurately process requests, using computerized systems following bank policies for identification of customers, tracking, gathering information and trouble shooting.
  • Provide deposit and loan information regarding the structure and design of bank products including features/benefits, rates, terms, payment applications, balances, and statements.
  • Maintain a basic understanding of loan, investments, and merchant products in order to refer customers to appropriate bank personnel to help meet referral goals.
  • Complete Argo-Harland Clarke check order/Re-order, Argo- address change/CIF maintenance.
  • Cross-sell bank products over the phone to incoming callers.
  • Be familiar with electronic services products.
  • Exhibit an understanding of common scam and fraud situations and know how to report internally.
  • Investigate and correct errors reported by customers, work with management to report unusual account activity.
  • Perform additional duties, but not limited to debit card maintenance, stop payments, password resets, travel notes, check orders, disputes, etc.

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