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Phone Associate Jobs (NOW HIRING)

VH Lisle LLC

Phone Operator- At Your Service

Chicago, IL · On-site

$26.50/hr

... associates. Nestled on Chicago's Magnificent Mile, you'll work in a dynamic setting offering ... We are seeking a full-time At Your Service Agent/ Phone Operator to join our team in delivering ...

4Theweb

Inside Sales Associate - Phone Rep

Las Vegas, NV · On-site +1

$78K/yr

Inside Sales Associate - Phone Rep Part-time & Full-time Available 4theweb - Las Vegas, NV The Job: Join a growing team of digital marketing professionals and get a window into the digital process.

4theweb

Inside Sales Associate - Phone Rep

Las Vegas, NV · On-site +1

$78K/yr

Inside Sales Associate - Phone Rep Part-time & Full-time Available 4theweb - Las Vegas, NV The Job: Join a growing team of digital marketing professionals and get a window into the digital process.

Auto-Owners Insurance

Phone Auditor

Lansing, MI · On-site

Our group of caring associates create financial security by helping individuals and businesses make ... department as a Phone Auditor. The position requires the person to: * Determine proper ...

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Phone Associate information

What are some common challenges faced by Phone Associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What are Phone Associates?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

What are the key skills and qualifications needed to thrive as a Phone Associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.
What cities are hiring for Phone Associate jobs? Cities with the most Phone Associate job openings:
What are the most commonly searched types of Phone jobs? The most popular types of Phone jobs are:
What states have the most Phone Associate jobs? States with the most job openings for Phone Associate jobs include:
Phone Associate jobs near you
Customer Service Associate (Phone Support)

Customer Service Associate (Phone Support)

GT Independence

Southington, CT

$18.50/hr

Other

PTO

Posted 2 days ago

GT Independence rating

6.5

Company rating: 6.5 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

74th of 228 rated social care providers

Job description

Customer Service Associate (Phone Support)

Job Category: Operations

Full-Time

On-site

Rate: $18.50 USD per hour

Location: Southington, CT 06489, USA

Description

Make a Meaningful Impact Every Day

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you're in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

Our Mission

To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National "Best and Brightest Companies to Work For." We are also proudly certified as a Great Place to Work® for 2025/2026 —a distinction reserved for top employers committed to outstanding employee experiences.

As a Customer Service (Self Determination) Support Specialist or SDSS, you'll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stakeholders.

Tasks and Responsibilities

  • Make and receive phone calls to support external and internal stakeholders
  • Enter information into databases, such as a call log, for effective record keeping
  • Prepare and send documents via DocuSign or email
  • Ensure the proper naming and saving of documents in the document management system
  • Assist customers in returning documents
  • Manage DocuSign accounts and support issues from the operations staff and customers
  • Ensure all compliance standards are met for audit purposes
  • Timesheet reviewing and time tracking
  • Accurately and efficiently complete payroll checklists for assigned agencies
  • Work with your team leader to identify strategies for reducing errors
  • Collaborate with your team to resolve rejected timesheet issues

Education

  • High School Diploma or GED required
  • Associate degree preferred

Work Environment

  • Work is performed in a typical office (call center) setting.

As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.

Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.

We value excellence, but we won't micromanage to achieve it. If you are self-motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Grow your career with us. Grow your impact with us.

What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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