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Phone Associate Jobs in Delaware (NOW HIRING)

Clark Associates

Front End Associate

New Castle, DE · On-site

$15.50 - $18.75/hr

The Front End Associate supports key operational goals by efficiently handling cashier duties ... Serve as the first point of contact for incoming phone calls, providing prompt assistance or ...

PRICE AUTOMOTIVE GROUP

SALES ASSOCIATE

New Castle, DE

$13.50 - $18.25/hr

PRICE TOYOTA IS NOW HIRING SALES ASSOCIATES! CURRENTLY SEEKING BILINGUAL, SPANISH SPEAKING ... Work with customers online, phone, text and in person to determine their ideal vehicle based on ...

PRICE AUTOMOTIVE GROUP

SALES ASSOCIATE

Dover, DE · On-site

$14 - $19/hr

PRICE HONDA IS NOW HIRING SALES ASSOCIATES! FUNCTIONS * Providing customers with outstanding ... Work with customers online, phone, text and in person to determine their ideal vehicle based on ...

Atlantic View

Front Desk Associate

Dewey Beach, DE · On-site

$16 - $18/hr

Front Desk Associate We are looking for a friendly, professional Front Desk Associate to serve as ... Greet guests and perform check-in/check-out procedures Manage phone and online reservations Provide ...

Stifel

Trust Operations Associate

Greenville, DE

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ability to communicate effectively (written and verbal) on the phone and in person as appropriate ... associates, among hundreds more. Let's talk about how you can find your place here at Stifel, where ...

Stifel

Trust Operations Associate

Greenville, DE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ability to communicate effectively (written and verbal) on the phone and in person as appropriate ... associates, among hundreds more. Let's talk about how you can find your place here at Stifel, where ...

Stifel

Trust Operations Associate

Greenville, DE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ability to communicate effectively (written and verbal) on the phone and in person as appropriate ... associates, among hundreds more. Let's talk about how you can find your place here at Stifel, where ...

The Restaurant Store

Front End Associate

New Castle, DE · On-site

$15.50 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Front End Associate supports key operational goals by efficiently handling cashier duties ... Serve as the first point of contact for incoming phone calls, providing prompt assistance or ...

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Showing results 1-20

All JobsPhone Associate JobsPhone Associate Jobs in Delaware

Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

Can I work in a call center without experience?

Phone associate positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for good interpersonal skills, a positive attitude, and basic computer knowledge, making it possible to start without previous call center work experience.

What cities in Delaware are hiring for Phone Associate jobs?

Cities in Delaware with the most Phone Associate job openings:

Phone Associate jobs near you

Medical Phone Operator

Delaware Orthopaedic Specialists

Wilmington, DE • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Job description:

Organization Name: Regional Orthopaedic Associates

Job Title: Phone Operator

Reports To: Phone Room Supervisor

Job Location: Wilmington, DE 19808

Hours/Week: 40

I. General Summary

Regional Orthopaedic Associates is seeking a professional and customer-focused Phone Operator to join our team. This role is responsible for answering incoming calls, scheduling patient appointments, and directing inquiries to the appropriate members of our physician teams. The ideal candidate will assist patients with scheduling needs, collect and verify demographic and insurance information, and ensure all interactions reflect the high standards of care our practice is known for.

II. Principal Duties and Essential Functions

Answer multi-line phones promptly and courteously.

Triage incoming calls to determine appropriate routing or action.

Schedule appointments for new patients, accurately entering all demographic and insurance information.

Schedule appointments for existing patients, updating and verifying all demographic and insurance data.

Transfer calls to appropriate physicians or team members as needed.

Review and manage appointment schedules and assist patients with referral-related concerns.

Provide exceptional service by addressing caller questions and concerns professionally.

Maintain flexibility with scheduling and be willing to adjust hours as needed.

III. Job Requirements

A. Job Knowledge and Skills

Proficiency in Microsoft Office products, including Word, Outlook, and Excel.

Working knowledge of standard office equipment, including multi-line phone systems, fax machines, and copiers.

Accurate typing and familiarity with email/calendar systems.

Basic understanding of medical terminology is necessary.

Strong attention to detail and ability to work independently or collaboratively in a team setting.

Must consistently check and respond to email communications in a timely manner.

B. Education

High School Diploma or GED preferred.

C. Experience

Prior experience in a medical office or healthcare setting is helpful but not required.

Additional Information

Compensation: Pay is commensurate with skills and experience. A pay range will be displayed on Indeed, but final compensation will be determined during the hiring process.

Job Type: Full-time

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Work Location: In person

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