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Phone Associate Jobs in Utah (NOW HIRING)

Scenthound

Front Desk Associate

Syracuse, UT · On-site

$12 - $14/hr

Sales & Front Desk Associate The Sales & Front Desk Associate is a key position at Scenthound ... Answer phone calls, schedule customer appointments, manage customer profiles and records * Manage ...

HAMPTON INN OF PROVO

PartTime Front Desk Associate

Provo, UT · On-site

$13.25 - $17/hr

Front Desk Associate duties, but not limited to: · Check-in's and Check-Out's · Answering Phone · Above and Beyond Guest Service · Clear communication between all departments · Any other ...

Scenthound

Member Sales Associate

Spanish Fork, UT · On-site

$14 - $20/hr

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships ... Answer phone calls, schedule customer appointments, manage customer profiles and records * Manage ...

Scenthound Syracuse, UT

Front Desk Associate

Syracuse, UT · On-site

$12 - $14/hr

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships ... Answer phone calls, schedule customer appointments, manage customer profiles and records * Manage ...

Rho

Client Service Associate

Salt Lake City, UT · On-site

$58K - $70K/yr

Client Service Associate As a Client Service Associate on the Client Services team, you will ... Address and resolve client issues via chat, phone, email, and text, applying good judgment and Rho ...

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Phone Associate information

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.
What are the most commonly searched types of Phone jobs in Utah? The most popular types of Phone jobs in Utah are:
What cities in Utah are hiring for Phone Associate jobs? Cities in Utah with the most Phone Associate job openings:
Phone Associate jobs near you

Reservation Associate - UT

ANCHOR POINT MANAGEMENT GROUP

Salt Lake City, UT • On-site

$14 - $15/hr

Full-time

Posted 28 days ago

Job description

The role of a Remote Reservation Center Guest Service Associate (GSA) is to represent European Wax Center in a professional and consistent manner, while upholding the company's core values. This position is responsible for providing a lasting and engaging phone experience for our guests by booking reservations, confirming reservations, and handling guest concerns. The Remote Reservation Center Guest Service Associate is the first impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Remote Reservation Center Guest Service Associate shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin.

Duties and Responsibilities:

  • · Ability to be friendly and engaging on the phone with guests.
  • · Ability to focus on phone calls in a fast-paced environment
  • · Ability to handle escalated calls with confidence and professionalism.
  • · Must be able to work well with a team.
  • · Must be a team player and pick up shifts, if needed
  • · Responsible for educating guests on current in-center promotions.
  • · Responsible for checking and knowing your schedule on a weekly basis.
  • · Responsible for arriving to work on time wearing the appropriate dress attire and name tag.
  • · Responsible for following all corporate policies and procedures.
  • · Participation in community events and street team marketing when requested.
  • · Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
  • · Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses.
  • · Responsible for maintaining and exceeding center and individual goals.
  • · Responsible for center cleanliness
  • · Other duties as assigned
  • · High school diploma or equivalent is required.
  • · One to three years’ experience in a call center or retail environment preferred.
  • · Ability to prioritize work effectively.
  • · Strong verbal communication skills.
  • · Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills
  • · Ability to receive constructive feedback from team and management
  • · Must have flexibility to meet shift requirements, be able to work flexible days/hours, including weekends
  • · A positive, friendly, upbeat and personable demeanor.
  • · Ability to receive and provide feedback.
  • · An ability to work independently with limited supervision.
  • · Desire to work in a fun, fast-paced environment.
  • · Maintain a professional appearance at all times.
  • · A strong desire to work with others and engage new associates with energy and enthusiasm for EWC.
  • · Full understanding of the EWC values, vision and strategy.

The duties of this position may change from time to time. North American Wax Company and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

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