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Phone Associate Jobs in Utah (NOW HIRING)

Carpets of America

Be Seen First

Sales Associate

Logan, UT · On-site

$16 - $20/hr

... route phone calls, emails, mail, and text messages · Keep the showroom clean, organized, and ... Go Associates who stay with us have a path into estimating, project management, and working ...

Avail Solar Llc

Sales Associate

West Jordan, UT · On-site

$75K - $85K/yr

Residential appointment associates will work within our marketing team canvassing (door to door ... Smart Phone with Data * 18 Years of Age or Older * Strong Communication Skills Ideal Prior ...

C-A-L Stores Companies Inc

Sales Associate

American Fork, UT · On-site

$12.50 - $17/hr

Answer incoming phone calls. * Constant radio communication with all associates. * Comprehensive knowledge of the products Coastal Farm sells. * Maintain an awareness of all product knowledge ...

C-A-L Stores Companies Inc

Janitorial Associate

Layton, UT · On-site

$12.75 - $15.50/hr

Professional etiquette and positive attitude in all communications, including phone and radio with associates and customers * Ability to freely access all areas of the store including sales floor ...

Club Pilates

Sales Associate

Santa Clara, UT · On-site

$14 - $18/hr

As a Sales Associate, you will play a crucial role in supporting the General Manager (GM) in ... Must be fluent in English and have excellent communication skills via in person, phone and email

Riser Fitness, LLC

Sales Associate

Washington, UT · On-site

$14 - $18/hr

As a Sales Associate, you will play a crucial role in supporting the General Manager (GM) in ... Must be fluent in English and have excellent communication skills via in person, phone and email

Riser Fitness, LLC

Sales Associate

Santa Clara, UT · On-site

$14 - $18/hr

As a Sales Associate, you will play a crucial role in supporting the General Manager (GM) in ... Must be fluent in English and have excellent communication skills via in person, phone and email

Club Pilates

Sales Associate

Saint George, UT · On-site

$14 - $18/hr

As a Sales Associate, you will play a crucial role in supporting the General Manager (GM) in ... Must be fluent in English and have excellent communication skills via in person, phone and email

Club Pilates

Sales Associate

Washington, UT · On-site

$14 - $18/hr

As a Sales Associate, you will play a crucial role in supporting the General Manager (GM) in ... Must be fluent in English and have excellent communication skills via in person, phone and email

Riser Fitness, LLC

Sales Associate

Saint George, UT · On-site

$14 - $18/hr

As a Sales Associate, you will play a crucial role in supporting the General Manager (GM) in ... Must be fluent in English and have excellent communication skills via in person, phone and email

Go Rentals

Guest Experience Associate

Provo, UT · On-site

$20/hr

The Guest Experience Associate - Carcierge is the face of Go Rentals, a guest-facing luxury ... Additional perks, including travel assistance and a $40 monthly cell phone stipend If you're ...

Go Rentals

Customer Service Associate

Heber City, UT · On-site

$20/hr

The Guest Experience Associate - Carcierge is the face of Go Rentals, a guest-facing luxury ... Additional perks, including travel assistance and a $40 monthly cell phone stipend If you're ...

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Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

Can I work in a call center without experience?

Phone associate positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for good interpersonal skills, a positive attitude, and basic computer knowledge, making it possible to start without previous call center work experience.

What are the most commonly searched types of Phone jobs in Utah?

The most popular types of Phone jobs in Utah are:

What cities in Utah are hiring for Phone Associate jobs?

Cities in Utah with the most Phone Associate job openings:

Phone Associate jobs near you

Sales Associate

Carpets of America

Logan, UT • On-site

$16 - $20/hr

Full-time

Posted 14 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Full-Time Sales Associate — Carpets of America, Logan, UT

No nights. No Sundays. A predictable schedule you can plan a life around.

Carpets of America is looking for someone to join our team and grow with us.

This is a full-time position with room to build a real career. We'll train you from the ground up, and there's a clear path forward for people who want one.

The Schedule
Monday–Friday, 10am–6pm. If you'd rather, you can swap one weekday for Saturday, 10am–4pm. Your evenings and Sundays are yours.

Pay
[TBD] per hour. Raises are tied to clear milestones — learning benchmarks, performance goals, and taking on new responsibilities. You'll always know what you're working toward and what it's worth.

What You'll Do

· Guide customers through the full process, from their first walk-in to final payment

· Handle and route phone calls, emails, mail, and text messages

· Keep the showroom clean, organized, and presentable

· Maintain current pricing on all showroom samples

· Other duties as assigned

What You'll Learn
No flooring experience required. We'll teach you:

· Flooring product knowledge

· QFloors project management software

· Measure Square 8

· Microsoft Office Suite

Where This Can Go
Associates who stay with us have a path into estimating, project management, and working directly with contractors and builders. The more you learn, the more you earn and the more ownership you take on.

Who We're Looking For

· Reliable, on time, and steady

· Comfortable talking with customers and genuinely helpful

· Willing to learn software and product details

· Interested in settling into a position for the long haul

If you're looking for steadier hours and a place to put down roots, we'd like to hear from you.