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Phone Associate Jobs in Ontario (NOW HIRING)

Waystone

Associate - Fund Governance

Waterloo, ON · On-site

An Associate at Waystone is an integral part of the team, working closely with the Managing ... Arrange phone calls for the Directors and compile all necessary meeting materials (when required)

Match Retail

Part-Time Sales Associate

Cambridge, ON · On-site

CA$22/hr

Part-Time Sales Associate - Nespresso Location: Cambridge, ON Schedule: Evenings/Weekends Salary ... Step 1: Qualified candidates complete an initial phone or virtual interview with a Talent ...

Match Retail

Part-Time Sales Associate

Cambridge, ON · On-site

CA$22/hr

Overview Part-Time Sales Associate - Nespresso Location: Cambridge, ON Schedule: Evenings/Weekends ... Step 1: Qualified candidates complete an initial phone or virtual interview with a Talent ...

Match Retail

Part-Time Sales Associate

Kitchener, ON · On-site

CA$22/hr

Part-Time Sales Associate - Nespresso Location: Kitchener, ON Schedule: Evenings/Weekends Salary ... Step 1: Qualified candidates complete an initial phone or virtual interview with a Talent ...

Match Retail

Part-Time Sales Associate

Oakville, ON

CA$22/hr

Overview Part-Time Sales Associate - Nespresso Location: Oakville, ON Schedule: Evenings/Weekends ... Step 1: Qualified candidates complete an initial phone or virtual interview with a Talent ...

Match Retail

Part-Time Sales Associate

Peterborough, ON · On-site

CA$22/hr

Part-Time Sales Associate - Nespresso Location: Peterborough Schedule: Evenings/Weekends Salary: 22 ... Step 1: Qualified candidates complete an initial phone or virtual interview with a Talent ...

Match Retail

Part-Time Sales Associate

Oakville, ON · On-site

CA$22/hr

Part-Time Sales Associate - Nespresso Location: Oakville, ON Schedule: Evenings/Weekends Salary ... Step 1: Qualified candidates complete an initial phone or virtual interview with a Talent ...

Match Retail

Part-Time Sales Associate

London, ON · On-site

CA$22/hr

Part-Time Sales Associate - Nespresso Location: London, ON Schedule: Thursday-Sunday Salary: 22$/hr ... Step 1: Qualified candidates complete an initial phone or virtual interview with a Talent ...

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All JobsPhone Associate JobsPhone Associate Jobs in Ontario

Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

Can I work in a call center without experience?

Phone associate positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for good interpersonal skills, a positive attitude, and basic computer knowledge, making it possible to start without previous call center work experience.

What are the most commonly searched types of Phone jobs in Ontario?

The most popular types of Phone jobs in Ontario are:

What cities in Ontario are hiring for Phone Associate jobs?

Cities in Ontario with the most Phone Associate job openings:

Phone Associate jobs near you

Licensed Associate

Oakville, ON • On-site

Klopp Richards and Associates
See more jobs at Klopp Richards and Associatesexternal

Full-time

Re-posted 15 days ago

Key responsibilities

  • Research, analyze, and execute trade orders across a portfolio of securities in an accurate and timely manner.

  • Process a variety of account activities and transactions, including account conversions, payments, estate updates, and transfers.

  • Assist with business development activities, client communication, and maintaining client files to ensure compliance and proper documentation.

Job description

Job Description Our Oakville client is looking for a Licensed Investment Associate who will report to an Investment Advisor, and you will leverage your industry knowledge, business development and customer service skills to provide exceptional customer and financial services to our clients and internal partners. As the Investment Associate, you will: Research, analyze and execute trade orders across a portfolio of securities in an accurate and timely manner Process a variety of account activities (converting RRSP to RRIF, setting up RRIF payments, estates, beneficiary updates, etc.) Process a variety of transactions (ex: issuing cheques, deposits, contributions and withdrawals, incoming and outgoing transfers) Process trades and provide quotes Assist in researching products, services, and investment opportunities (equites, bonds, structured notes, discretionary products etc.) Assist with business development by coordinating opportunities with Centers of Influence, following up on prospective client leads, using a CRM tool to develop pipeline and opportunities for revenue and asset under administration growth Help draft the client financial newsletter by gathering information; preparing and editing articles; designing graphic presentation; preparing and distributing to clients Respond to client emails and phone calls in a timely, warm and friendly manner Proactively maintain current knowledge of policy and procedure changes within the firm and industry Commit to a rigorous follow up relating to all client transactions to ensure proper processing and minimize errors Maintain client files to ensure all documentation and notes are compliant within industry regulations. Acts as a resource person for clients (ex: generating specialized reports, questions about specific products) Provide client account reports, portfolio reviews, tax reports, etc

Perform other duties as assigned Your education and qualifications include: A minimum of 5 years' industry experience, preferably in an administrative, trading or operational capacity Diploma in business administration, accounting, finance, or similar field of study, Bachelor's degree preferred Professional designation such as PFP, CFA or CFP considered an asset Comprehensive knowledge of topics related to the financial and securities industry, including investment and insurance products and services Strong organizational skills with excellent attention to detail Demonstrate a reliable work ethic with the ability to manage multiple, competing priorities Ability to adapt quickly to changing needs and work requirements Customer-focused attitude with a commitment to providing extraordinary Demonstrate a high proficiency in Microsoft Office tools and financial software Conditions of Employment: Must be legally eligible to work in Canada Current and maintained registration as an IR, including completion of all courses and experience requirements, with IIROC with the ongoing requirement to fulfill Continuing Education requirements Completion of CSC and CPH A background check, satisfactory to the employer, will be required of the successful applicant prior to commencing employment If you are interested in this opportunity, please send a copy of your resume to Amy at aanderson@klopprichards.com quoting JOB-5464. Klopp Richards & Associates would like to thank all applicants in advance for their interest in this opportunity.

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