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Phone Associate Jobs (NOW HIRING)

MANTECH

Phone Technician

Mclean, VA · On-site

$38K - $38K/yr

High School Diploma with 6+ years of experience, an associate's degree with 4+ years of experience ... Constantly operate a computer, phone, and other office equipment for extended periods of time.

MANTECH

Phone Technician

Chantilly, VA · On-site

$38K - $39K/yr

High School Diploma with 8+ years of experience, an associate's degree with 6+ years of experience ... Constantly operate a computer, phone, and other office equipment for extended periods of time.

MANTECH

Phone Technician

Mclean, VA · On-site

$38K - $38K/yr

High School Diploma with 6+ years of experience, an associate's degree with 4+ years of experience ... Constantly operate a computer, phone, and other office equipment for extended periods of time.

ManTech International

Phone Technician

Mclean, VA · On-site

$75K - $125K/yr

  • Medical

  • Life

  • Retirement

  • PTO

High School Diploma with 6+ years of experience, an associate's degree with 4+ years of experience ... Constantly operate a computer, phone, and other office equipment for extended periods of time.

White Lodging Services Corp

Phone Attendant

Austin, TX · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The phone attendant will serve as the main point of contact for all guest requests and needs ... We value diversity and are committed to creating an inclusive environment for all associates.

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Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

Can I work in a call center without experience?

Phone associate positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for good interpersonal skills, a positive attitude, and basic computer knowledge, making it possible to start without previous call center work experience.

What cities are hiring for Phone Associate jobs?

Cities with the most Phone Associate job openings:

What are the most commonly searched types of Phone jobs?

The most popular types of Phone jobs are:

What states have the most Phone Associate jobs?

States with the most job openings for Phone Associate jobs include:

Phone Associate jobs near you

Business Development Sales Associate | Phone Sales

Pro Legal Services

Delray Beach, FL • On-site

$50K - $150K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 2 days ago

Job description

Providing Innovative Marketing Solutions for Mass Tort Law Firms Nationally that represent individuals that have been injured or lost a loved one to pharmaceuticals, medical devices and toxins.
Founded in 2014, we have successfully identified hundreds of thousands of people that have been injured or lost a loved one due to consumer products, medications, harmful medical devices, toxins and abuse.
Growing rapidly, we seek a Business Development Associate to help generate new relationships with mass tort law firms.

This is a fantastic phone sales opportunity starting at $50,000 a year that can lead to a bonus structure based on quarterly performance.
Responsibilities

  • Diligent in identifying and generating qualified leads within the mass tort law industry through cold calling, email, social selling (linked in) and networking.

  • Must develop your own book of business and maintain those client relationships

  • Lead negotiation with potential clients

  • Monitor industry news and developments to stay up-to-date on potential opportunities

Occasional travel may be required

Qualifications

  • 2+ years experience of Business Development or Account Management

  • 2+ years experience in phone sales

  • Advanced presentation and persuasive skills

Benefits:

  • Dental insurance

  • Health insurance

  • Paid Time Off

  • Vision insurance


Schedule:

  • Monday to Friday - 9:00 AM to 5:00 PM