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Phone Associate Jobs (NOW HIRING)

MANTECH

Phone Technician

Chantilly, VA · On-site

$38K - $39K/yr

High School Diploma with 8+ years of experience, an associate's degree with 6+ years of experience ... Constantly operate a computer, phone, and other office equipment for extended periods of time.

White Lodging Careers

Phone Attendant

Austin, TX · On-site

$17/hr

The phone attendant will serve as the main point of contact for all guest requests and needs ... We value diversity and are committed to creating an inclusive environment for all associates.

ManTech International

Phone Technician

Chantilly, VA · On-site

$97K - $161K/yr

High School Diploma with 8+ years of experience, an associate's degree with 6+ years of experience ... Constantly operate a computer, phone, and other office equipment for extended periods of time.

ManTech

Phone Technician

Chantilly, VA · On-site

$97K - $161K/yr

High School Diploma with 8+ years of experience, an associate's degree with 6+ years of experience ... Constantly operate a computer, phone, and other office equipment for extended periods of time.

Auto-Owners Insurance

Phone Auditor

Lansing, MI · On-site

Our group of caring associates create financial security by helping individuals and businesses make ... department as a Phone Auditor. The position requires the person to: * Determine proper ...

MANTECH

Phone Technician Lead

Mclean, VA · On-site

$44K - $57K/yr

Lead and mentor a team of Phone Technicians, supporting all facets of telephone installation ... High School Diploma with 11+ years of experience, an associate's degree with 9+ years of experience ...

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Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

Can I work in a call center without experience?

Phone associate positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for good interpersonal skills, a positive attitude, and basic computer knowledge, making it possible to start without previous call center work experience.

What cities are hiring for Phone Associate jobs?

Cities with the most Phone Associate job openings:

What are the most commonly searched types of Phone jobs?

The most popular types of Phone jobs are:

What states have the most Phone Associate jobs?

States with the most job openings for Phone Associate jobs include:

What are popular job titles related to Phone Associate jobs?

For Phone Associate jobs, the most frequently searched job titles are:

Phone Associate jobs near you

Phone Attendant

White Lodging Services Corp

Raleigh, NC • On-site

$12.75 - $16.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

White Lodging rating

6.9

Company rating: 6.9 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

35th of 109 rated hotels

Job description

Summary:
Who We Are
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Supervisor, you will ensure an exceptional guest experience while supporting the daily operations of the Front Desk team.
Responsibilities:
What You'll Do
  • The phone attendant will serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests, and following up to ensure excellent guest service.
  • Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette.
  • Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
  • Develop a thorough knowledge of hotel services and surroundings, the local area, and nearby travel services. Accurately answer any guest questions and provide thoughtful recommendations.
  • Perform other duties as assigned.

What You'll Bring
  • The phone attendant will have an outgoing and social personality.
  • Excellent communication and listening skills.
  • A passion for service with a positive, can-do attitude.
  • A team-player mindset.
  • Ability to adapt to any situation.
  • Ability to lift, carry or otherwise move up to 10 lbs.

Other information:
What You Can Look Forward To
  • DailyPay option
  • Day 1 Medical, Dental and Vision insurance
  • Vacation/Paid Time Off (PTO) with rollover
  • Complimentary wellness tools
  • Unlimited referral bonuses
  • 401(k) with company match
  • Hostcare Resources healthcare concierge
  • Leadership development
  • Tuition reimbursement
  • Discounts on hotel rooms, dining, and other travel/entertainment experiences
  • Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

What White Lodging employees say

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