ZipRecruiter

Log In

1

Phone Associate Jobs (NOW HIRING)

Auto-Owners Insurance

Phone Auditor

Lakeland, FL · On-site

Our group of caring associates create financial security by helping individuals and businesses make ... department as a Phone Auditor. The position requires the person to: * Determine proper ...

ENT and Allergy of FL.

Medical Phone Scheduler

Tampa, FL

$16.50 - $21/hr

Florida ENT and Allery, a division of ENT and Allergy Associates of Florida is currently seeking a Medical Phone Scheduler for a full-time position at our Sabal Park office. Our practice provides ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

Associates degree (not required but highly preferred) Experience * At least one year of customer ... Operate a multi-line phone system and other office equipment including printers, fax machines, etc.

HealthLinc

Phone Operator (51257)

Valparaiso, IN

Associates degree (not required but highly preferred) Experience * At least one year of customer ... Operate a multi-line phone system and other office equipment including printers, fax machines, etc.

ENT and Allergy of FL.

Medical Phone Scheduler

Tampa, FL · On-site

$16.50 - $21/hr

Florida ENT and Allery, a division of ENT and Allergy Associates of Florida is currently seeking a Medical Phone Scheduler for a full-time position at our Sabal Park office. Our practice provides ...

ENT and Allergy of FL.

Medical Phone Scheduler

Tampa, FL · On-site

$16.50 - $21/hr

Florida ENT and Allery, a division of ENT and Allergy Associates of Florida is currently seeking a Medical Phone Scheduler for a full-time position at our Sabal Park office. Our practice provides ...

next page

Showing results 1-20

People also search for

All JobsPhone Associate Jobs

Phone Associate information

What are some common challenges faced by Phone Associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What are Phone Associates?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

What are the key skills and qualifications needed to thrive as a Phone Associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.
What cities are hiring for Phone Associate jobs? Cities with the most Phone Associate job openings:
What are the most commonly searched types of Phone jobs? The most popular types of Phone jobs are:
What states have the most Phone Associate jobs? States with the most job openings for Phone Associate jobs include:
Phone Associate jobs near you

Computer and Phone Repair Technician/Sales Associate

IFIX Investment Group LLC

Tampa, FL • On-site

$15 - $18/hr

Full-time

Posted 17 days ago

Job description

Job descriptions:

We are looking for a technician who can perform various tasks such as diagnosing, troubleshooting and repairing devices. Computer troubleshooting, diagnosing and repairing is required. Soldering and console experience is preferred. The ideal candidate will be able to work independently, have extensive hands-on experience with our repairs, and will also be part of a team that develops new solutions to increase Home+ sale . Our technicians also provide guidance and assistance to customers as needed, so we're looking for a problem-solver with a history of providing solutions for customers.
Tasks and responsibilities:

  • Diagnose, troubleshoot and repair devices
  • Provide recommendations for problem resolution
  • Explain complex technical issues to customers in a non-technical, simple to understand manner
  • Provide repair and replacement estimates to customers
  • Ensure that all repairs meet or exceed Asurion Tech Repair and Solutions quality standards
  • Greet customers in a friendly manner and maintain a positive work environment
  • Answer phone calls to the store with a professional, courteous and friendly demeanor
  • Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
  • Keep track of all devices and inventory while safeguarding all store stock
  • Utilize the point of sale system to maintain an accurate record of customer information and a real0tie status of each repair
  • Maintain the cleanliness and professional appearance of the store
Basic qualifications: 

  • Outstanding customer service skills
  • Excellent technical, problem solving, and analytical skills
  • Exceptional organization skills
  • Strong written and oral communication skills
  • Work well in team environment
  • Ability to work flexible retail schedule , including weekends and holidays
  • High school diploma or GED
  • A passing background check (criminal and drug test)
  • Basic knowledge of Microsoft Office
Preferred Qualifications:

  • Experience repairing and troubleshooting electronics, smartphones, PC/MACs, and game consoles
  • 1+ years of customer service/retail sales experience
  • Basic knowledge of mobile devices and operating systems