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Phone Associate Jobs in Alaska (NOW HIRING)

Frontier Supply Company

Sales Associate

Fairbanks, AK

$18 - $20/hr

Sales Associate Location: Fairbanks, AK, 99701 Are you an expert at solving problems? Do you enjoy ... Answer phone calls to provide inventory checks and price quotes. Pull stock and maintain organized ...

MTA, Inc.

Member Experience Associate (Relief)

Palmer, AK · On-site

$14.25 - $19.75/hr

Member Experience Associate (Relief) We are searching for an experienced Member Experience ... Takes payments over the phone and in person at designated retail location(s). Negotiates payment ...

PetSmart

Retail Sales Associate Full Time

Anchorage, AK

$15.25 - $17.75/hr

Retail Sales Associate Full Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

PetSmart

Retail Sales Associate Part Time

Anchorage, AK · On-site

$15.25 - $17.75/hr

Retail Sales Associate Part Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

PetSmart

Retail Sales Associate Part Time

Anchorage, AK

$15.25 - $17.75/hr

Retail Sales Associate Part Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

PetSmart

Retail Sales Associate Part Time

Anchorage, AK · On-site

$15.50 - $23.50/hr

Retail Sales Associate Part Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

PetSmart

Retail Sales Associate Full Time

Anchorage, AK · On-site

$15 - $17.25/hr

Retail Sales Associate Full Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

PetSmart

Retail Sales Associate Full Time

Anchorage, AK

$15 - $17.25/hr

Retail Sales Associate Full Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

PetSmart

Retail Sales Associate Part Time

Anchorage, AK · On-site

$15 - $17.25/hr

Retail Sales Associate Part Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

PetSmart

Retail Sales Associate Full Time

Anchorage, AK · On-site

$15.25 - $17.75/hr

Retail Sales Associate Full Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

PetSmart

Retail Sales Associate Full Time

Anchorage, AK · On-site

$15.25 - $17.75/hr

Retail Sales Associate Full Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

PetSmart

Retail Sales Associate Part Time

Anchorage, AK · On-site

$15.50 - $23.50/hr

Retail Sales Associate Part Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

PetSmart

Retail Sales Associate Part Time

Anchorage, AK

$15 - $17.25/hr

Retail Sales Associate Part Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

PetSmart

Retail Sales Associate Full Time

Anchorage, AK · On-site

$15 - $17.25/hr

Retail Sales Associate Full Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

PetSmart

Retail Sales Associate Part Time

Anchorage, AK

$15 - $17.25/hr

Retail Sales Associate Part Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

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All JobsPhone Associate JobsPhone Associate Jobs in Alaska

Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

Can I work in a call center without experience?

Phone associate positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for good interpersonal skills, a positive attitude, and basic computer knowledge, making it possible to start without previous call center work experience.

What cities in Alaska are hiring for Phone Associate jobs?

Cities in Alaska with the most Phone Associate job openings:

Phone Associate jobs near you

Sales Associate

Frontier Supply Company

Fairbanks, AK

$18 - $20/hr

Full-time

Re-posted 22 days ago

Job description


Sales Associate
Location: Fairbanks, AK, 99701
Are you an expert at solving problems? Do you enjoy working with people? Join the team at Frontier Supply Company! We are a leading distributor looking for a motivated Counter Sales Associates to support our growing branch.
️ WHAT YOU WILL DO
Greet walk-in contractors and customers with energy.
Identify the exact plumbing, HVAC, or industrial parts needed.
Process counter orders, invoices, and payments quickly.
Answer phone calls to provide inventory checks and price quotes.
Pull stock and maintain organized front-counter displays.
WHAT YOU NEED
1–2+ years of retail sales or wholesale counter experience (preferred, will train right person).
Knowledge of plumbing, heating, or industrial supplies (preferred).
Strong communication and basic computer skills.
Ability to lift up to 50 lbs and stay on your feet.
A reliable, team-first attitude.
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