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Phone Associate Jobs in Alaska (NOW HIRING)

Frontier Supply Company

Sales Associate

Fairbanks, AK · On-site

$18 - $20/hr

Sales Associate Location: Fairbanks, AK, 99701 Are you an expert at solving problems? Do you enjoy ... Answer phone calls to provide inventory checks and price quotes. Pull stock and maintain organized ...

City of Lincoln

AI Automation Associate

Anchorage, AK · On-site

$60 - $80/hr

Email HR@ImagingAK.com Description The AI Automation Associate supports the evaluation and ... Review AI agent interactions (phone calls, transcripts, logs, and basic performance metrics) to ...

MTA, Inc.

Member Experience Associate (Relief)

Palmer, AK · On-site

$14.25 - $19.75/hr

Member Experience Associate (Relief) We are searching for an experienced Member Experience ... Takes payments over the phone and in person at designated retail location(s). Negotiates payment ...

Rustman Agency

Junior Sales Associate

Fairbanks, AK · On-site

$37K - $51K/yr

About the Role We are seeking an enthusiastic and coachable Junior Sales Associate to join our ... Responsibilities Engage with prospective clients through phone, email, and virtual or in-person ...

Rustman Agency

Junior Sales Associate

Napaskiak, AK · On-site

$40K - $55K/yr

About the Role We are seeking an enthusiastic and coachable Junior Sales Associate to join our ... Responsibilities Engage with prospective clients through phone, email, and virtual or in-person ...

PetSmart

Retail Sales Associate Full Time

Anchorage, AK

$15 - $17.25/hr

Retail Sales Associate Full Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

PetSmart

Retail Sales Associate Full Time

Anchorage, AK · On-site

$15.25 - $17.75/hr

Retail Sales Associate Full Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

PetSmart

Retail Sales Associate Full Time

Anchorage, AK · On-site

$15.25 - $17.75/hr

Retail Sales Associate Full Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

PetSmart

Retail Sales Associate Full Time

Anchorage, AK · On-site

$15 - $50/hr

Retail Sales Associate Full Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

PetSmart

Retail Sales Associate Part Time

Anchorage, AK · On-site

$15.25 - $17.75/hr

Retail Sales Associate Part Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

PetSmart

Retail Sales Associate Part Time

Anchorage, AK · On-site

$15 - $17.25/hr

Retail Sales Associate Part Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

PetSmart

Retail Sales Associate Part Time

Anchorage, AK · On-site

$15.25 - $17.75/hr

Retail Sales Associate Part Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

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Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

Can I work in a call center without experience?

Phone associate positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for good interpersonal skills, a positive attitude, and basic computer knowledge, making it possible to start without previous call center work experience.

What cities in Alaska are hiring for Phone Associate jobs?

Cities in Alaska with the most Phone Associate job openings:

Phone Associate jobs near you

Automation Associate

Anchorage, AK • On-site

Imaging Associates Of Alaska
See more jobs at Imaging Associates Of Alaskaexternal

Full-time

Posted 5 days ago

Job description

Description
The AI Automation Associate supports the evaluation and continuous improvement of AI agents used across Imaging Associates and Protostar Radiology Solutions. This role reviews AI interactions and performance data, documents findings, assists with ticket creation and tracking, and helps maintain automation mappings and process documentation. The position provides a strong foundation in AI quality analysis, process support, and healthcare operations while contributing to the effective performance of AI systems with real guests, patients, providers, and team members.
• Review AI agent interactions (phone calls, transcripts, logs, and basic performance metrics) to assess accuracy, containment, language handling, tone, and overall effectiveness.
• Document observations, patterns, and issues clearly and accurately to support quality analysis.
• Assist with the creation, tracking, and documentation of tickets related to AI performance, system errors, and improvement opportunities.
• Help maintain and update automation mappings, including exam codes, prep instructions, workflows, and related process documentation.
• Support the identification of trends and gaps in AI performance and share findings with the team.
• Maintain organized records of reviews, metrics, and feedback.
• Follow established quality evaluation processes, documentation standards, and confidentiality requirements.
• Collaborate with team members on assigned quality, automation, and continuous improvement tasks.
• Provide general support for related operational or administrative activities as needed.
• Continuously develop knowledge of AI systems, quality standards, and Imaging Associates' operational processes.
Requirements
• Strong attention to detail and ability to follow structured review and documentation processes.
• Clear written communication skills with the ability to document observations accurately.
• Willingness to learn AI systems, quality evaluation methods, process documentation, and healthcare operations.
• Reliable, organized, and able to manage assigned tasks.
• Professional demeanor and commitment to handling sensitive information appropriately.
• Ability to work collaboratively and accept constructive feedback.

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