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Phone Manager Jobs in Florida (NOW HIRING)

Telephone Operator

Miami Beach, FL ยท On-site

$16 - $20/hr

  • Medical

  • Life

  • Retirement

  • PTO

Follows customer service standards for phone communications as set by department management, based on Customer Service training session and materials. * Answers the Switchboard in a timely manner and ...

Telephone Operator

Miami Beach, FL ยท On-site

$16 - $20/hr

  • Medical

  • Life

  • Retirement

  • PTO

Follows customer service standards for phone communications as set by department management, based on Customer Service training session and materials. * Answers the Switchboard in a timely manner and ...

Telephone Operator

Miami Beach, FL

$16 - $20/hr

  • Medical

  • Life

  • Retirement

  • PTO

Follows customer service standards for phone communications as set by department management, based on Customer Service training session and materials. * Answers the Switchboard in a timely manner and ...

Chat/Phone Support Specialist - Remote

Orlando, FL ยท On-site +1

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Work in tandem with the quality and training team to self-manage performance expectations * Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for ...

Receptionist

Tampa, FL ยท On-site

$14.25 - $19/hr

Key responsibilities include greeting clients/guests with a positive and professional demeanor, phone management skills, scheduling of firm calendars, conference rooms and guest offices, maintaining ...

Patient Care Coordinator

Naples, FL ยท On-site

$16.50 - $21.75/hr

Manage inbound and outbound phone calls, emails, and electronic communications promptly and professionally * Schedule, confirm, and coordinate patient appointments in accordance with provider ...

Patient Care Coordinator

Naples, FL ยท On-site

$16.50 - $21.75/hr

Manage inbound and outbound phone calls, emails, and electronic communications promptly and professionally * Schedule, confirm, and coordinate patient appointments in accordance with provider ...

Showing results 41-60

Phone Manager information

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

How much do phone managers make in the US?

Phone managers in the US typically earn an average salary of around $50,000 to $70,000 per year, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, requiring strong communication and leadership skills.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

What are the most commonly searched types of Phone jobs in Florida?

The most popular types of Phone jobs in Florida are:

What cities in Florida are hiring for Phone Manager jobs?

Cities in Florida with the most Phone Manager job openings:

Patient Access Representative | Patient Access | Full-Time | Variable

UF Health

Leesburg, FL โ€ข On-site

$14.75 - $19/hr

Other

Re-posted 23 hours ago


Job description

Patient Service Representative

As a 'first impression' to our customers, greet and assist patients and provide excellent service in person and on the phone. Manages patient inquiries and confirming insurance coverages and payment processing from patients, communication clearly to patients and medical staff. Maintaining accurate patient records, inputting data accurately.

Responsibilities

Checking patients in and out when they arrive/leave appointments โ€ข Answering phone lines to address patient inquiries โ€ข Documenting insurance information, personal information, payment methods and other important patient informations โ€ข Keeping patient files updated โ€ข Communicating important information and details to other medical care staff โ€ข Contacting insurance companies regarding coverage, pre-approvals, billing and other issues โ€ข Processing payments from patients โ€ข Managing various types of paperwork, ensuring appropriate signatures are acquired โ€ข Performing other clerical duties

Qualifications

Education: High School Diploma or equivalent required.

  • Working knowledge of medical and insurance terminology โ€ข Customer service experience preferred โ€ข Strong communication and customer service skills โ€ข Input extensive data