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Phone Manager Jobs in Florida (NOW HIRING)

Barksuds

Dog Salon Manager

Tampa Palms, FL · On-site

$17 - $19/hr (+ commission)

Provide exceptional customer service in person and over the phone. * Manage appointments, check-ins, and client records with precision. * Maintain a clean, welcoming, and organized front-desk ...

Rover Industries Of Florida Llc

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Dog Salon Manager

Winter Park, FL · On-site

$17 - $19/hr (+ commission)

Provide exceptional customer service in person and over the phone. * Manage appointments, check-ins, and client records with precision. * Maintain a clean, welcoming, and organized front-desk ...

Rover Industries Of Florida Llc

Be Seen First

Dog Salon Manager

Winter Park, FL · On-site

$17 - $19/hr (+ commission)

Provide exceptional customer service in person and over the phone. * Manage appointments, check-ins, and client records with precision. * Maintain a clean, welcoming, and organized front-desk ...

Barksuds

Dog Salon Manager

Tampa Palms, FL · On-site

$17 - $19/hr (+ commission)

Provide exceptional customer service in person and over the phone. * Manage appointments, check-ins, and client records with precision. * Maintain a clean, welcoming, and organized front-desk ...

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Phone Manager information

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

How much do phone managers make in the US?

Phone managers typically earn a median annual salary of around $50,000 to $70,000 in the US, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, with some roles offering additional bonuses or benefits.

What are the most commonly searched types of Phone jobs in Florida?

The most popular types of Phone jobs in Florida are:

What cities in Florida are hiring for Phone Manager jobs?

Cities in Florida with the most Phone Manager job openings:

Phone Manager jobs near you

Cell Phone & Electronics Repair Technician/ Store Supervisor

Techy by DrPhoneFix (Inside BrandsMart USA)

Sunrise, FL • On-site

$18 - $22/hr

Full-time

Posted 9 days ago

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Job description

Join Our Techy Team — Repair Technician (South Florida)


Ready to work in one of South Florida's most popular electronics retailers? We're looking for experienced phone and electronics repair technicians to join our brand-new Techy kiosks inside BrandsMart USA locations.


The Role:

You'll be the expert at the counter — diagnosing and repairing phones, tablets, and small electronics while serving walk-in customers. From screen replacements and battery swaps to water damage repairs and warranty jobs, you'll handle it all. You'll also sell accessories and protection plans, manage repair tickets in our POS system, and build a customer base with great service.


What You Bring:


At least 1 year of phone/tablet repair experience (micro-soldering skills are a bonus)

Genuine customer service skills and a sales mentality

Bilingual English/Spanish is a huge plus

Reliability, honesty, and comfort working independently

Weekend availability


Why This is a Great Opportunity:


Multiple income streams — Earn bonuses on repair volume, accessory sales, customer reviews, and warranty jobs

Ground-floor growth — We're launching three new locations with real potential to move into lead technician roles

Steady work — Guaranteed foot traffic in high-volume retail locations

Stable employment — W-2 position with consistent hours


Sound like a fit? If you have repair and sales experience in the mobile/electronics industry, we want to hear from you. Reply with your experience, why you'd be great for this role, and your availability.