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Phone Manager Jobs in Florida (NOW HIRING)

Barksuds

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Dog Salon Manager

Tampa Palms, FL · On-site

$17 - $19/hr

Provide exceptional customer service in person and over the phone. * Manage appointments, check-ins, and client records with precision. * Maintain a clean, welcoming, and organized front-desk ...

Rover Industries Of Florida Llc

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Dog Salon Manager

Winter Park, FL · On-site

$17 - $19/hr

Provide exceptional customer service in person and over the phone. * Manage appointments, check-ins, and client records with precision. * Maintain a clean, welcoming, and organized front-desk ...

Barksuds

Be Seen First

Dog Salon Manager

Tampa Palms, FL · On-site

$17 - $19/hr

Provide exceptional customer service in person and over the phone. * Manage appointments, check-ins, and client records with precision. * Maintain a clean, welcoming, and organized front-desk ...

Rover Industries Of Florida Llc

Be Seen First

Dog Salon Manager

Winter Park, FL · On-site

$17 - $19/hr

Provide exceptional customer service in person and over the phone. * Manage appointments, check-ins, and client records with precision. * Maintain a clean, welcoming, and organized front-desk ...

Southern Management Systems

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Debt Collector/ in office phone

Orlando, FL · On-site

$29K - $65K/yr

Phone and computer experience * Previous experience in bill collection is a plus * No experience necessary willing to train motivated individuals Hours are 8:30- 6:30 Monday - Thursday, and Friday 8 ...

Storage Star

Self Storage Property Manager

Rockledge, FL · On-site

$18 - $21/hr

Cell Phone Credit - We support our employees by providing a cell phone credit, making it easier to ... Manage daily operations, including renting units, processing payments, and ensuring the facility is ...

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Phone Manager information

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

How much do phone managers make in the US?

Phone managers in the US typically earn an average salary of around $50,000 to $70,000 per year, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, requiring strong communication and leadership skills.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

What are the most commonly searched types of Phone jobs in Florida? The most popular types of Phone jobs in Florida are:
What cities in Florida are hiring for Phone Manager jobs? Cities in Florida with the most Phone Manager job openings:
Phone Manager jobs near you

Mobile Phone-Computer Repair Technician & Customer Service

ubreakifix Naples/North Naples/South Naples

Naples, FL • On-site

$13 - $24/hr

Full-time

Re-posted 26 days ago

Job description

Benefits/Perks
  • Competitive Compensation
  • Career Growth Opportunities
  • Training/Certification on-the-job
  • Monthly sales commissions

Job Summary
uBreakifix is a national franchise with three locations in the Naples/Collier County area and we are seeking experienced consumer electronics repair technicians. We repair all models of cellphones, smartphones, computers, game consoles, TVs and electronic devices.   Your job requires you to greet customers cordially, troubleshooting and providing accurate diagnostics on customer's devices, executing a high-quality repair per OEM/Partner standards and returning a fully repaired, like-new device back to the customer and then recommending products and services to help our customers. This requires you to know and understand the check-in and check-out procedures and ability to run the cash register and create workorders. You will be required to study and pass Google and Samsung Technician certification testing requirements within 6-8 weeks. 
Here at uBreakiFix, we remain confident that we are the best at what we do because of our customer's continued loyalty and positive outward commentary to their respective community. Our trained technicians are able to repair customer's iPhones, Smartphones, iPads, tablets, computers, video game consoles, and other electronic devices while maintaining manufacturer standard quality and functionality.
We are authorized Samsung and Google service warranty centers and Apple Independent Repair Provider and all our technicians are required to to receive continual electronics repair training to stat up-to-date with our partner's requirements.  We are also the authorized insurance repair centers for multiple insurance companies and vendors including Asurion and we are able to do OEM repairs for iphone and ipad products. 
Job Purpose: 
Serves customers by providing the best solution and experience for their technology repair needs. 
Our customer's continued positive feedback and referrals have allowed uBreakiFix to become one of the world's leading electronic device repair companies, allowing us to continue to spread our commitment to excellence to communities all over the country! Whether it's a shattered screen on your phone or an iPad that won't charge, let your local uBreakifix take a look at it. We aim to exceed your expectations, and in doing so, are able to offer a 90-day warranty on all services and repairs- let us show you what we can do! Don't hesitate to visit one of our many repair locations today, where you will be sure to find the most affordable and reliable services in one stop!  Some of our work requires going to customer's homes and repairing phones and computers in our RemoteTech van on site.
Minimum requirements
  • Previous 1-3 years experience as cellphone/computer repair technician
  • Sales experience a plus
  • Strong troubleshooting and analytical skills
  • Strong written and verbal communication skills
  • We are a drug-free workplace
  • Proven ability to learn new, required skills to ensure the best possible customer experience
  • Basic computer skills
  • Strong organizational and time management skills
  • Great attention to detail
  • Ability to work well with others in a small, close-knit team
  • Ability to study and become Samsung, Google and Asurion certified
  • Current FL driver license and reliable transportation
Tasks and Responsibilities
Ensure that customers have an enjoyable experience by providing superior customer service and in turn creating promoters of the brand
  • Assist customers from the initial check-in process all the way through to the completion of their repair
  • Provide recommendations for problem resolution
  • Diagnose, troubleshoot and repair devices
  • Explain complex technical issues to customers in a non-technical, simple to understand manner
  • Provide repair and replacement estimates to customers
  • Provide additional recommendations for accessory up-selling
  • Ensure that all repairs meet or exceed uBreakiFix quality standards
  • Greet customers in a friendly, professional manner and maintain a positive work environment
  • Answer phone calls to the store with a professional, courteous, and friendly demeanor, ensuring that you are always committed to converting the phone call to a store visit
  • Keep track of all devices and inventory while safeguarding all store stock
  • Utilize the point of sale system to maintain an accurate record of customer information and real-time status of each repair
  • Maintain the cleanliness and professional appearance of the store
  • Must pass routine illegal drug and felony background checks to remain employed
  • Able to keep your composure when faced with multiple deadlines
Preferred Skills affecting Starting Pay
  • Previous positive ubreakifix work experience a major plus!
  • Previous cellphone/smartphone repair technician experience with any repair company with positive references
  • Previous computer repair technician experience with any repair company with positive references
  • Computer repair certifications
  • Apple/Mac repair certification
  • Microsoft repair certification
  • Samsung repair technician certification/experience
  • Google repair technician certification/experience
  • Asurion repair technician certification/experience