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Phone Manager Jobs in Connecticut (NOW HIRING)

Davies North America

Phone Premium Auditor

Cheshire, CT · On-site +1

Manage your own schedule and work out of your home office * You determine how much work you take ... Our Phone Auditors work with the policyholder via phone/email, usually at the end of the policy ...

Petra Construction Corp.

$94K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role manages corporate networks, servers, VMware virtual environments, Active Directory, Microsoft 365/Exchange systems, cybersecurity controls, mobile/cell phone management, and end-user ...

New

Advance Auto Parts

General Manager II

New London, CT · On-site

  • Medical

  • Life

Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties) * Ability to lead change management * Embrace diversity and foster ...

Medix

Medical Receptionist

Middletown, CT · On-site

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Phone Management: Handling steady incoming calls, providing patient support, and managing peak phone traffic around 2:00 PM daily. * Scheduling: Utilizing a basic computer scheduling system to manage ...

Safavieh Home

Receptionist

Stamford, CT · On-site

$20/hr

By managing multiple phone lines and operating office equipment such as copy machines, the Receptionist supports smooth daily operations. Ultimately, this role contributes significantly to the ...

Safavieh Inc.

Receptionist

Norwalk, CT · On-site

$20/hr

By managing multiple phone lines and operating office equipment such as copy machines, the Receptionist supports smooth daily operations. Ultimately, this role contributes significantly to the ...

Safavieh Inc.

Receptionist

Stamford, CT · On-site

$20/hr

By managing multiple phone lines and operating office equipment such as copy machines, the Receptionist supports smooth daily operations. Ultimately, this role contributes significantly to the ...

SERVPRO of Stamford

Be Seen First

Mitigation Project Manager (Servpro Experience) - Mold/Water/Fire

Norwalk, CT · On-site

$60K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... phone. * Manage sub-contractor invoices for jobs. * On-Call responsibilities weekday and weekend rotation, which are calendared. Additional Responsibilities: * Manage the customer and client ...

Pediatric Dentistry Associates

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Dental Front Desk Receptionist - Madison, CT

Madison, CT · On-site

$20 - $25/hr

  • Retirement

  • PTO

Phone Management: Answer high-volume multi-line phone calls. Handle inquiries regarding services, emergency dental needs, and scheduling with a professional and calm voice. * Insurance & Billing:

Carter Mario

Front Office Manager

New Britain, CT · On-site

$21 - $26/hr

Answer the phone, route calls, and take messages efficiently with professionalism, courtesy, and ... Utilize the case management software system to perform client searches, match clients with Case ...

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Phone Manager information

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

How much do phone managers make in the US?

Phone managers typically earn a median annual salary of around $50,000 to $70,000 in the US, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, with some roles offering additional bonuses or benefits.

What are the most commonly searched types of Phone jobs in Connecticut?

The most popular types of Phone jobs in Connecticut are:

What cities in Connecticut are hiring for Phone Manager jobs?

Cities in Connecticut with the most Phone Manager job openings:

Phone Manager jobs near you

Phone Premium Auditor

Davies North America

Cheshire, CT • On-site, Remote

Contractor

Re-posted 8 days ago

Job description

Remote Workers Wanted!
Are you looking for professional work you can do from your home office? Something that will allow you to set your own schedule and have greater flexibility in your work life? Do you need a job that is mobile, something you can take with you if you move? If you answered yes to any of these questions, we encourage you to check out the rest of this posting!
Our Phone Premium Auditors work exclusively from home and come from various backgrounds. This is the perfect job for those who are looking for something they can do from home while the kids are at school, or that military spouse who moves around a lot and needs a job they can take with them. If you are inquisitive, professional, driven & self-directed; and you love numbers, spreadsheets, and working with all different types of people - then premium auditing just might be your calling!
Davies Risk Services is an industry leader and premier provider of premium audit and loss control services! Celebrating 30+ years in business, we owe our success to our talented auditors who perform our work.
Our core values are simple; We are Connected - We are Dynamic
We are Innovative - We Succeed Together!
Why Partner with Davies?
  • Grow a business for yourself and take control of your own destiny!
  • Manage your own schedule and work out of your home office
  • You determine how much work you take from us and manage your volume
  • Learn a valuable, highly marketable trade in a growing industry!
What does a Phone Premium Auditor do?
Our Phone Auditors work with the policyholder via phone/email, usually at the end of the policy period to conduct a review of business operations, specific financial records such as payroll, sales and/or cost records, and to verify class codes assigned per industry and client standards as required by their insurance contract.
  • Individually scheduling appointments with clients to conduct the premium audit and obtain necessary information
  • Submitting audit reports via web-portal and Davies's exclusive premium auditing software
  • Contacting clients and communicating via phone and email
  • Examining commercial businesses' payroll and tax records
  • Evaluating operational practices
  • Adhering to customer requirements and quality standards
  • Maintaining confidentiality and acting with integrity
Qualifications
  • Applicants must reside within the United States with the exception of California
  • Accounting or bookkeeping experience is helpful, but not required
  • Strong customer service skills
  • Numbers-oriented
  • Home office capability, inclusive of reliable home internet and a Microsoft based computer.
  • Knowledgeable of Microsoft Office, particularly Excel, Word and Outlook.
  • Strong analytical skills
  • Ability to use deductive reasoning to find solutions

Premium Audit experience is not required! Davies Risk Services provides best in class training, allowing entrepreneurial minded individuals the opportunity to own their own Premium Audit business and build a new career! For more information apply today!
**Davies Risk Services is an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by the laws or regulations in the locations where we operate. **
**We only consider applications submitted through our official hiring portal. We do not utilize sites like Facebook or Telegram Ap to recruit or interview potential employees or contractors. If you have been directed to provide any information through any another method other than our career portal, please email us at [email protected].**
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