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Phone Manager Jobs (NOW HIRING)

Schoenherr Roofing

Phone Account Manager

Romeo, MI

Phone Account Manager This role focuses on customer development and appointment scheduling and satisfaction after sales, completing post-install paperwork, and presenting additional services or ...

Fifthroom.com

Inside Phone Sales

Gibsonia, PA · On-site

$18 - $25/hr

Maintain accurate records of customer interactions using our CRM system. * Collaborate with a ... Prior experience in phone or inside sales, with a track record of meeting or exceeding targets.

USM

Windows Phone developer

Seattle, WA · On-site

USM Business Systems, established in 1999, is an industry-leading private talent management firm ... Windows Phone developer Duration: 2 years Location: Seattle, WA Need GC and USC Required Skills:

Tech Time Repair

Cell Phone Repair Technician

Katy, TX · On-site

$14.25 - $18.25/hr

We are seeking a skilled and detail-oriented Cell Phone Repair Technician to join our team on a ... Ability to work independently and manage time effectively. * High school diploma or equivalent ...

Mid Florida Cancer Centers

Phone Receptionist

Orange City, FL · On-site

$13.75 - $18/hr

Phone Receptionist Mid Florida Cancer Centers is a comprehensive Hematology & Oncology practice ... Excellent time management and prioritizing tasks * Must be able to work independently * Bilingual ...

Medix

Phone Intake Manager

Phoenix, AZ · On-site

$18/hr

Job Summary Our client is seeking an Intake Manager who will serve as the first point of contact for individuals injured on the job and their supervisors. The primary responsibility is to guide them ...

TaxFam

Phone Attendant

Oakland Park, FL

$17 - $20/hr

As our company continues to grow, we are seeking a courteous and efficient Phone Attendant to manage incoming calls and provide an exceptional client experience over the phone. Position Summary: We ...

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Phone Manager information

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How much do phone manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for phone manager in the United States is $104,575.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

How much do phone managers make in the US?

Phone managers typically earn a median annual salary of around $50,000 to $70,000 in the US, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, with some roles offering additional bonuses or benefits.

What cities are hiring for Phone Manager jobs?

Cities with the most Phone Manager job openings:

What are the most commonly searched types of Phone jobs?

The most popular types of Phone jobs are:

What states have the most Phone Manager jobs?

States with the most job openings for Phone Manager jobs include:

Phone Manager jobs near you

Phone Account Manager

Schoenherr Roofing

Romeo, MI

Full-time

Posted 13 days ago

Job description

Company: The Best Roofing company of it's kind in the Detroit and Grand Rapids markets. 30 Year old family-owned business providing roof replacement, storm restoration, siding and gutters.

Position: Phone Account Manager

This role focuses on customer development and appointment scheduling and satisfaction after sales, completing post-install paperwork, and presenting additional services or options for the customers over the phone.

Essential Duties & Responsibilities:

  • Contact homeowners and schedule estimate appointments
  • Call homeowners after installation to perform post-checks
  • Confirm successful installation and customer satisfaction
  • Complete final paperwork and approvals