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Phone Manager Jobs in Ohio (NOW HIRING)

Progressive Auto Group

Phone Sales

Massillon, OH · On-site

... Relationship Management Tool * Preparing reports to show appointments scheduled, customer ... phone, email and text We offer: * 40 hour work week * Competitive hourly pay plus bonus program.

Progressive Auto Group

Phone Sales

Massillon, OH · On-site

... Relationship Management Tool * Preparing reports to show appointments scheduled, customer ... phone, email and text We offer: * 40 hour work week * Competitive hourly pay plus bonus program.

Progressive Auto Group

Phone Sales

Massillon, OH · On-site

... Relationship Management Tool * Preparing reports to show appointments scheduled, customer ... phone, email and text We offer: * 40 hour work week * Competitive hourly pay plus bonus program.

Progressive Auto Group

Phone Sales

Massillon, OH · On-site

... Relationship Management Tool * Preparing reports to show appointments scheduled, customer ... phone, email and text We offer: * 40 hour work week * Competitive hourly pay plus bonus program.

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Phone Manager information

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

How much do phone managers make in the US?

Phone managers typically earn a median annual salary of around $50,000 to $70,000 in the US, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, with some roles offering additional bonuses or benefits.

What are the most commonly searched types of Phone jobs in Ohio?

The most popular types of Phone jobs in Ohio are:

What cities in Ohio are hiring for Phone Manager jobs?

Cities in Ohio with the most Phone Manager job openings:

Phone Manager jobs near you

Phone Sales

Progressive Auto Group

Massillon, OH • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 22 days ago

Job description

Progressive Auto Group, one of the area’s most successful automotive dealerships, is currently seeking a FULL TIME Customer Service Sales Representative for their Business Development Center - NO EXPERIENCE NECESSARY. WILLING TO TRAIN THE RIGHT PERSON. This position offers an opportunity to join one of the area’s best dealerships, work in a great environment, and start a great career with our company. Opportunities for advancement are available and this is a great way to get your start in the automotive industry.

In this role you will use excellent customer service skills, a pleasant and positive attitude, and solid work ethics to answer customers’ needs, develop sales, build rapport and provide our customers with the best possible automotive-buying experience.

Job Responsibilities include:

  • Answering incoming sales calls
  • Contacting internet leads received from our website and third party sites
  • Determining each customer's vehicle needs by asking questions and listening
  • Setting and confirming appointments and following up with customer inquiries
  • Entering all prospect communications, notes, records, and customer appointment data into the Customer Relationship Management Tool
  • Preparing reports to show appointments scheduled, customer appointments kept, and customer sales based on leads received
  • Learning and following call and email scripts
  • Developing superior product knowledge on all new vehicle models through product training
  • Follow up with customers via phone, email and text

We offer:

  • 40 hour work week
  • Competitive hourly pay plus bonus program.
  • Ongoing sales and product training.
  • Paid vacation and sick days.
  • 401K retirement plan with employer match.
  • Medical plans with a prescription drug program and dental benefits

If you are interested in this exciting opportunity, apply now!

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