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Phone Manager Jobs in Ohio (NOW HIRING)

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Phone Manager information

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

How much do phone managers make in the US?

Phone managers typically earn a median annual salary of around $50,000 to $70,000 in the US, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, with some roles offering additional bonuses or benefits.

What are the most commonly searched types of Phone jobs in Ohio?

The most popular types of Phone jobs in Ohio are:

What cities in Ohio are hiring for Phone Manager jobs?

Cities in Ohio with the most Phone Manager job openings:

Phone Manager jobs near you

Field/Phone Enumerator

National Association of State Departments of Agriculture

Ashtabula, OH • On-site

$17.75/hr

Part-time

Re-posted 13 days ago

Job description

The National Association of State Departments of Agriculture (NASDA) is looking to hire a detail-oriented part-time Field Enumerator to perform tasks that support our organization. Are you looking for a job with flexible hours? Would you like to work for an agriculture nonprofit that cares about its community and employees? If so, please read on!This field enumerator position earns a competitive wage of $17.75/hour, plus mileage with opportunities for a promotion based on hours worked and performance ratings. We also offer exceptional perks, including a flexible schedule, the opportunity to work from home, the ability to work in your community, and knowledge about where your food comes from. If this sounds like the right opportunity in agriculture for you, apply today! ABOUT NASDANASDA is a nonpartisan, nonprofit association that represents the elected and appointed commissioners, secretaries, and directors of the departments of agriculture in all fifty states and four U.S. territories. Founded in 1916, our mission is to grow and enhance American agriculture through policies, partnerships, and public engagement.Since 1972, NASDA has employed enumerators to collect agricultural data on behalf of the United States Department of Agriculture's (USDA) National Agricultural Statistics Service (NASS). In order to achieve our goals, we need employees who are as passionate about agriculture as we are and willing to put in the hard work. To find the right people, we strive to create a positive work environment that our employees can be proud of and want to build their careers with! A DAY IN THE LIFE OF A FIELD ENUMERATORIn this Field Enumerator position, you play a crucial role in serving our agricultural producers by providing reliable, accurate, and objective statistics and information that farmers, ranchers, and rural communities depend on. You actively interview farmers, ranchers, and other agricultural businesses either in person or on the phone. At times, you travel to designated fields in order to perform crop counts. After gathering all your information, you maintain and deliver detailed and legible records of the interviews, crop counts, mileage, expenditures, and your hours worked.You conduct your enumerator work from a residence with an operable telephone free from any distractions. By maintaining a personal vehicle, you are always ready to travel in order to perform your field enumerator duties. The job brings something new every day, and you enjoy the flexibility and energetic nature of it! QUALIFICATIONS FOR A FIELD ENUMERATORExperience multitasking in an energetic, deadline-oriented work environmentAbility to positively represent NASDA and the benefits of enumerators in all survey actionsAbility to make crop counts in designated fieldsAbility to maintain a reliable personal vehicleAbility to conduct interviews in person or by telephone with farm operators and other individualsKnowledge about computers or iPadsDo you have excellent verbal and written communication skills? Are you able to demonstrate good time management in a fast-paced environment? Are you self-motivated? Do you enjoy working as part of a team? Are you organized? Can you maintain a positive and friendly attitude? If so, you might just be perfect for this field service position for our agriculture nonprofit! WORK SCHEDULEThis part-time field service position works a flexible schedule that may include some evenings, weekends, and holidays. Weather, seasonal farm responsibilities, and community functions may affect work hours. READY TO JOIN OUR TEAM?We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this Field Enumerator job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!Location: Ashtabula, Ohio NASDA does not discriminate in employment practices or programs on the basis of race, color, national origin, sex, religion, disability, political beliefs, or family status.You will have to pass a background check
National Association of State Departments of Agriculture logo

About National Association of State Departments of Agriculture

Sourced by ZipRecruiter

Founded in 1916, the National Association of State Departments of Agriculture (NASDA) is a leader and problem solver on our nation’s most important agricultural issues. Speaking on behalf of a unified voice from all 50 states and four territories, NASDA is a nonpartisan association working to influence policy that is beneficial for all regions, people and environments. On the front lines for the industry we love, NASDA gives a voice to agriculture through policy, partnerships and public engagement. Because agriculture leads the way for a healthy and resilient world, NASDA members are committed to representing the interests of everyone in the food supply chain who work every day to provide life’s necessities at affordable prices and in a healthy, sustainable manner.

Industry

Agriculture

Company size

11 - 50 Employees

Headquarters location

Arlington, VA, US

Year founded

1916

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