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Phone Manager Jobs in Montclair, NJ (NOW HIRING)

Solera

Phone Inventory Specialist

Manhattan, NY · On-site +1

$19.50 - $24.75/hr

Phone Inventory Specialist - ListAssist/Virtual US Part time Who We Are Solera is a global leader ... Monitor and manage Claim assignments. * Evaluate claim details and any supporting documentation ...

Modsquad

Customer Service Phone Support

Jamaica, NY · On-site +1

$17.75 - $22.75/hr

... as Customer Phone Support Mods! About ModSquad: ModSquad has been reinventing the Customer ... Maintain organized records of interactions in our CRM. * Ensure customer issues are fully resolved ...

Vivacity Management Inc

Be Seen First

Quick Start! Entry Level Cell Phone Sales Associate

Jersey City, NJ · On-site

$636.80 - $2.0K/wk

Vivacity Management, a fast-growing sales and marketing firm in New Jersey, is hiring multiple Entry Level Sales Associates to join our team! This is the perfect opportunity for sports minded ...

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Phone Manager information

See Montclair, NJ salary details

$29.6K

$106.6K

$120.2K

How much do phone manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for phone manager in Montclair, NJ is $106,565.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,200.00 and $118,700.00 per year, depending on experience, location, and employer.

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

How much do phone managers make in the US?

Phone managers typically earn a median annual salary of around $50,000 to $70,000 in the US, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, with some roles offering additional bonuses or benefits.

What cities near Montclair, NJ are hiring for Phone Manager jobs?

Cities near Montclair, NJ with the most Phone Manager job openings:

Phone Manager jobs near you

Phone Inventory Specialist

Solera

Manhattan, NY • On-site, Remote

$19.50 - $24.75/hr

Part-time

Posted 13 days ago

Job description

Phone Inventory Specialist - ListAssist/Virtual US Part time
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
Enservio provides services that help adjusters and claims professionals solve one of the biggest issues in property insurance - quantifying and valuing what's inside a policyholder's home. Minimizing back and forth with our customer by providing the most accurate settlement reports to aid in their Content Claim process. Enservio is looking for a Phone Specialist, you are a key part of the team that helps people get their lives back together after a disaster (i.e. fire, flood, tornado, etc.) hits their home. In this role, you will be responsible for facilitating the contents inventory process that enables the most accurate, fastest contents claims service available in the insurance industry today working with policyholders and our field representatives.
What You'll Do
  • You will interact directly with policyholders and our Field staff via phone and email to compile lists of their damaged personal items. You will create content lists that meet Enservio's quality standards, enabling the proper valuation of those items. Additionally, you will review lists provided by insured individuals, gathering details such as item age and pricing information to ensure the most accurate LKQ match when determining the value of their contents.
  • Monitor and manage Claim assignments.
  • Evaluate claim details and any supporting documentation then conduct interviews, and collaborating with relevant policy members to capture total loss contents.
  • Perform regular follow ups with Policyholders accuracy of inventory records.
  • Identify slow-moving or obsolete inventory and recommend action plans.
  • Communicate effectively with customers and internal team members regarding claim status, required documentation, and next steps in the process.
  • Ensure all claim-related documentation is accurately entered into the claims management system.

What You'll Bring
  • Strong organizational skills
  • Ability to handle multiple projects simultaneously
  • MS Office knowledge (especially excel)
  • Ability to type min 65 WPM
  • Ability to learn and navigate claims management and estimating efficiently
  • Strong data entry skills with a high level of accuracy and attention to detail
  • Comfortable using web-based research tools to verify product values and descriptions
  • Proficient in email and chat communication for customer support and claims documentation
  • Ability to empathize, experience dealing with grieving individuals (hospice, funeral, social work) a plus
  • Customer service experience
  • Ability to sit on the phone for several hours at a time
  • Has good cell phone reception at home
  • Internet access
  • Bilingual (English/Spanish) is a plus

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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