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Phone Manager Jobs in Montclair, NJ (NOW HIRING)

Modsquad

Customer Service Phone Support

Jamaica, NY · On-site +1

$17.75 - $22.75/hr

... as Customer Phone Support Mods! About ModSquad: ModSquad has been reinventing the Customer ... Maintain organized records of interactions in our CRM. * Ensure customer issues are fully resolved ...

Veolia

Supervisor of Customer Service

Nyack, NY · On-site

$80 - $100/hr

Daily reporting on key performance indicators to upper‑level management either via email, tracking spreadsheet or over the phone. * Manage all daily / weekly / monthly INCOME controls for auditing ...

Veolia

Supervisor of Customer Service

West Nyack, NY · On-site

$80 - $100/hr

Daily reporting on key performance indicators to upper‑level management either via email, tracking spreadsheet or over the phone. * Manage all daily / weekly / monthly INCOME controls for auditing ...

Safavieh Inc.

Receptionist

Paramus, NJ · On-site

By managing multiple phone lines and operating office equipment such as copy machines, the Receptionist supports smooth daily operations. Ultimately, this role contributes significantly to the ...

Safavieh Home

Receptionist

Paramus, NJ · On-site

$18/hr

By managing multiple phone lines and operating office equipment such as copy machines, the Receptionist supports smooth daily operations. Ultimately, this role contributes significantly to the ...

Vivacity Management Inc

Be Seen First

Immediate Hire! Entry Level Cell Phone Sales Associate

Jersey City, NJ · On-site

$636.80 - $2.0K/wk

Vivacity Management, a fast-growing sales and marketing firm in New Jersey, is hiring multiple Entry Level Sales Associates to join our team! This is the perfect opportunity for sports minded ...

Vivacity Management Inc

Be Seen First

Immediate Hire! Entry Level Cell Phone Sales Associate

Jersey City, NJ · On-site

$636.80 - $2.0K/wk

Vivacity Management, a fast-growing sales and marketing firm in New Jersey, is hiring multiple Entry Level Sales Associates to join our team! This is the perfect opportunity for sports minded ...

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All JobsPhone JobsPhone Manager JobsPhone Manager Jobs in Montclair, NJ

Phone Manager information

See Montclair, NJ salary details

$29.6K

$106.6K

$120.2K

How much do phone manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for phone manager in Montclair, NJ is $106,565.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,200.00 and $118,700.00 per year, depending on experience, location, and employer.

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

How much do phone managers make in the US?

Phone managers typically earn a median annual salary of around $50,000 to $70,000 in the US, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, with some roles offering additional bonuses or benefits.

What cities near Montclair, NJ are hiring for Phone Manager jobs?

Cities near Montclair, NJ with the most Phone Manager job openings:

Phone Manager jobs near you

Phone Sales Representative

Precision Painting Plus

New York, NY • On-site

Full-time

Re-posted 14 days ago

Job description

Company Description

Precision Painting Plus is a full service painting company that specializes in interior and exterior painting for residential and commercial projects. In addition to painting, we also provide all kinds of wall repair, molding and trim installation, wallpaper removal & installation, floor repair and installation, and much more. 

Job Description

We are one of the fastest growing painting companies in the Tri-state, with operations in New York City, Long Island, Connecticut, Westchester, and New Jersey and are currently looking for an Outbound Phone Sales Rep to work in our call center in Astoria. This individual will make outbound calls to multiple industries to sell our services and develop a network of relationships, as well as assist the Inbound Sales team with closing new customers.
Ideal candidates are from the Painting/Home Improvement Industry looking to get out of the field and into an office and a set schedule. 
We have a nice new office in Astoria and are growing rapidly, meaning if you want to be a part of a successful small business and help us blow it up, this is a great opportunity.
Responsibilities
~ Make outbound calls to potential clients in the home improvement, construction, design, and property management industries
~ Successfully close on new business and develop a large referral network
~ Assist Inbound Reps with closing new customers
~ Manage third-party referral services, on-line resources, etc. (ie: Thumbtack)
Compensation
~ Starting salary from $40 - $50k/yr, based on experience
~ Generous bonus plan up to $20k/yr to start
~ New office with good people
~ Small business, energetic atmosphere

Qualifications

Requirements
~ Minimum of 3 years of successful Field Sales experience
~ Sales experience in Painting and/or Home Improvement industries strongly preferred
~ Energetic, self-starter with strong background in customer engagement
~ Must have strong communication skills 
~ Basic computer skills required

Additional Information

All your information will be kept confidential according to EEO guidelines.

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