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Phone Manager Jobs in California (NOW HIRING)

Community Phone

Sr Growth Product Manager

San Francisco, CA · On-site +1

$149K - $196K/yr

About Community Phone Company Community Phone Company YC W19 built a simple cloud phone system for businesses that don't operate a call center. Our solution lets a business get all modern voice ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

Crisis Phone Counselor (Part Time) San Mateo Suicide Prevention Adult Division Required Shifts ... The ability to perceive, understand, and manage one's own emotions, as well as the emotions of ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

Crisis Phone Counselor San Mateo Suicide Prevention Adult Division Required Shifts Wednesdays: 10 ... Additional duties as needed and assigned by Hotline Program Manager. Minimal Requirements and ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

Crisis Phone Counselor (Part Time) San Mateo Suicide Prevention Adult Division Required Shifts ... The ability to perceive, understand, and manage one's own emotions, as well as the emotions of ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

Crisis Phone Counselor San Mateo Suicide Prevention Adult Division Required Shifts Wednesdays: 10 ... Additional duties as needed and assigned by Hotline Program Manager. Minimal Requirements and ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA

$24.75 - $32.25/hr

Crisis Phone Counselor (Part Time) San Mateo Suicide Prevention Adult Division Required Shifts ... The ability to perceive, understand, and manage one's own emotions, as well as the emotions of ...

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Phone Manager information

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

How much do phone managers make in the US?

Phone managers typically earn a median annual salary of around $50,000 to $70,000 in the US, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, with some roles offering additional bonuses or benefits.

What are the most commonly searched types of Phone jobs in California?

The most popular types of Phone jobs in California are:

What cities in California are hiring for Phone Manager jobs?

Cities in California with the most Phone Manager job openings:

Phone Manager jobs near you

Cell Phone & Computer Repair Technician

Repairs World LLC

San Bernardino, CA • On-site

$16 - $20.50/hr

Part-time

Re-posted 19 days ago

Job description

Company Description

The Tech Center Specializes in the repair of Cell Phones, Game Consoles, Computers, and more! We have been in business for over 10 years.

Job Description

The Tech Center is looking for a part-time Cell Phone Repair Technician for our retail location inside Inland Center Mall in San Bernardino. 
We service all Cell Phones including iPhone and Android, Tablets, Computers, and Game Consoles.
-Part Time 10-30 hours per week
-Must be available to work some morning, nights and weekend shifts
-Must be self-sufficient and work independently
-Bilingual preferred but not required. (We have a lot of Spanish speaking customers)
-Paid, on-the-job training is available once hired
-Offering Accelerated Promotions and Fast Track-to-Management programs to technicians that qualify
Please send a cover letter (outlining your technical/repair experience), and current resume to this ad.
Check us out and apply at www.RepairsWorld.com.

Pay rate is 13-15 per hour based on experience

Qualifications

**Candidates MUST possess the following. Applicants that do not possess the below skills WILL NOT be considered**
-Must have prior experience with Cell Phone Repair through schooling, working in another shop, etc.
-Must have prior customer service experience in a retail setting.
 

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply