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Phone Manager Jobs in Arizona (NOW HIRING)

Palo Verde Cancer Specialists

Phone Operator

Glendale, AZ · On-site

$14.75 - $18.25/hr

Answers phone lines * Makes appointments/RS appointments * Sends lab orders to lab if they call and ... Other tasks assigned by management * Other site-specific tasks Requirements Qualification ...

Medix

Phone Intake Manager

Phoenix, AZ · On-site

$18/hr

Job Summary Our client is seeking an Intake Manager who will serve as the first point of contact for individuals injured on the job and their supervisors. The primary responsibility is to guide them ...

Rosati's Pizza

Phone Staff

Scottsdale, AZ · On-site

$15 - $18.25/hr

Rosati's Pizza, a Chicagoland Favorite since 1964 is looking for friendly and outgoing phone staff ... the Manager Qualifications: Outgoing and friendly personality Strong work ethic Must be able to ...

Rosati's Pizza

Phone Staff, Cashier

Tempe, AZ · On-site

$11.25 - $15.25/hr

Rosati's Pizza, a Chicagoland Favorite since 1964 is looking for friendly and outgoing phone staff ... the Manager Qualifications: Outgoing and friendly personality Strong work ethic Must be able to ...

Wings Credit Union

Phone Specialist Bilingual

Tempe, AZ · On-site

$20 - $22/hr

Good time management skills to maximize the number of members that can be assisted while ... phone. Additional Information PAY RANGE: $20-$22/hr (S11) plus 5% annual target bonus. Final ...

Lou Malnati's Pizzeria

Phone/Host/Cashier

Tempe, AZ · On-site

$11.75 - $15/hr

Most have worked their way up from Host to Store Manager and beyond. Must love pizza. Bonus, you will get a discount on food when you are not working and a free meal during your shift. Requirements

Lou Malnati's Pizzeria

Phone/Host/Cashier

Glendale, AZ · On-site

$11.75 - $15.25/hr

Most have worked their way up from Host to Store Manager and beyond. Must love pizza. Bonus, you will get a discount on food when you are not working and a free meal during your shift. Requirements

Lou Malnati's Pizzeria

Phone/Host/Cashier

Phoenix, AZ · On-site

$12 - $15.25/hr

Most have worked their way up from Host to Store Manager and beyond. Must love pizza. Bonus, you will get a discount on food when you are not working and a free meal during your shift. Requirements

Lou Malnati's Pizzeria

Phone/Host/Cashier

Chandler, AZ · On-site

$11.50 - $15/hr

Most have worked their way up from Host to Store Manager and beyond. Must love pizza. Bonus, you will get a discount on food when you are not working and a free meal during your shift. Requirements

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Phone Manager information

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

How much do phone managers make in the US?

Phone managers typically earn a median annual salary of around $50,000 to $70,000 in the US, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, with some roles offering additional bonuses or benefits.

What are the most commonly searched types of Phone jobs in Arizona?

The most popular types of Phone jobs in Arizona are:

What cities in Arizona are hiring for Phone Manager jobs?

Cities in Arizona with the most Phone Manager job openings:

Phone Manager jobs near you

Phone Operator

Palo Verde Hematology Oncology LTD

Glendale, AZ

$14.75 - $18.25/hr

Full-time

Posted 6 days ago

Job description

Description

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Answers phone lines
  • Makes appointments/RS appointments
  • Sends lab orders to lab if they call and request lab requisition
  • Sends last visit note to referring offices if medical records release on file
  • Sends triage call to triage line
  • Takes hospital consults/sends page to appropriate physician
  • Takes urgent messages and distributes to proper physician
  • Scans insurance paperwork into ONCO EMR
  • Scans RX paperwork into ONCO EMR
  • Scans expired patient's information into ONCO EMR/G4
  • Assists in providing medial records when needed
  • Other tasks assigned by management
  • Other site-specific tasks

Requirements

Qualification/Requirement:

  • Ability to apply a common sense understanding to carry out detailed and involved written and/or oral instructions.
  • Ability to deal with problems involving occasional, last-minute changes in generally standardized situations.

Education/Training/Experience:

  • High school diploma or a GED
  • Six months related experience and / or training

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will posses the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

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