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Phone Manager Jobs in Arizona (NOW HIRING)

Medix

Phone Intake Manager

Phoenix, AZ · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Job Summary Our client is seeking an Intake Manager who will serve as the first point of contact for individuals injured on the job and their supervisors. The primary responsibility is to guide them ...

Rosati's Pizza

Phone Staff

Scottsdale, AZ · On-site

$15 - $18.25/hr

Rosati's Pizza, a Chicagoland Favorite since 1964 is looking for friendly and outgoing phone staff ... the Manager Qualifications: Outgoing and friendly personality Strong work ethic Must be able to ...

Rosati's Pizza

Phone Staff, Cashier

Tempe, AZ · On-site

$11.25 - $15.25/hr

Rosati's Pizza, a Chicagoland Favorite since 1964 is looking for friendly and outgoing phone staff ... the Manager Qualifications: Outgoing and friendly personality Strong work ethic Must be able to ...

Wings Credit Union

Phone Specialist Bilingual

Tempe, AZ · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Good time management skills to maximize the number of members that can be assisted while ... phone. Additional Information PAY RANGE: $20-$22/hr (S11) plus 5% annual target bonus. Final ...

Wings Credit Union

Phone Specialist (Bilingual)

Tempe, AZ · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Good time management skills to maximize the number of members that can be assisted while ... phone. Additional Information PAY RANGE: $20-$22/hr (S11) plus 5% annual target bonus. Final ...

LifeTree Inc.

Be Seen First

Office Assistant (Phone First)

Phoenix, AZ · On-site

$24 - $25/hr

  • Medical

  • Dental

  • Vision

  • PTO

Manage administrative functions including inbox maintenance, filing, and data entry with a high-level of accuracy and detail-orientation. * Manage a high volume of support-based phone calls , both ...

Lou Malnati's Pizzeria

Phone/Host/Cashier

Tempe, AZ · On-site

$11.75 - $15/hr

Most have worked their way up from Host to Store Manager and beyond. Must love pizza. Bonus, you will get a discount on food when you are not working and a free meal during your shift. Requirements

Bass Pro Shops

Phone Operator/Switchboard Outfitter

Tucson, AZ · On-site

$14.25 - $18/hr

  • Dental

  • Vision

  • Retirement

  • PTO

Answers and directs incoming phone calls in a prompt, friendly and outgoing manner. * Handles ... Coordinates and schedules appointments for Management. * Files, copies and performs other clerical ...

Lou Malnati's Pizzeria

Phone/Host/Cashier

Phoenix, AZ · On-site

$12 - $15.25/hr

Most have worked their way up from Host to Store Manager and beyond. Must love pizza. Bonus, you will get a discount on food when you are not working and a free meal during your shift. Requirements

Lou Malnati's Pizzeria

Phone/Host/Cashier

Glendale, AZ · On-site

$11.75 - $15.25/hr

Most have worked their way up from Host to Store Manager and beyond. Must love pizza. Bonus, you will get a discount on food when you are not working and a free meal during your shift. Requirements

Lou Malnati's Pizzeria

Phone/Host/Cashier

Chandler, AZ · On-site

$11.50 - $15/hr

Most have worked their way up from Host to Store Manager and beyond. Must love pizza. Bonus, you will get a discount on food when you are not working and a free meal during your shift. Requirements

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Phone Manager information

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

How much do phone managers make in the US?

Phone managers in the US typically earn an average salary of around $50,000 to $70,000 per year, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, requiring strong communication and leadership skills.

What are the most commonly searched types of Phone jobs in Arizona?

The most popular types of Phone jobs in Arizona are:

What cities in Arizona are hiring for Phone Manager jobs?

Cities in Arizona with the most Phone Manager job openings:

Phone Manager jobs near you

Phone Intake Manager

Medix

Phoenix, AZ • On-site

$18/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking an Intake Manager who will serve as the first point of contact for individuals injured on the job and their supervisors. The primary responsibility is to guide them through the initial workers' compensation claims intake process. This role requires handling inbound calls, gathering detailed and sensitive information, and accurately entering claim data into internal systems. Candidates must maintain professionalism and efficiency while being empathetic and calm under pressure.
Key Responsibilities
  • Handle 25-50 inbound workers' compensation calls per day, with some outbound calls for follow-up.
  • Gather and document claim details accurately in systems.
  • Support injured workers and supervisors with intake questions.
  • Maintain strong adherence to scripts, procedures, and compliance requirements.
  • Meet call center performance metrics including handle time, quality, and productivity.

Qualifications
  • Bilingual: 100% Fluent in English and Spanish (reading, writing, speaking - 90% or higher on SHL Spanish Assessment).
  • HIPAA compliant workspace at home (no distractions, kids at home, etc.).
  • Ability to navigate multiple systems and dual monitors efficiently (90% or higher on SHL Computer Literacy Assessment).
  • Strong computer proficiency and ability to multitask across platforms.

Experience
  • 2+ years experience in call center environments (preferred healthcare insurance, benefits, or related fields).

Skills
  • Strong communication skills and empathy.
  • Technical proficiency with computer systems and multitasking capabilities.
  • Knowledge of claims intake processes and experience with high-volume inbound calls is preferred.
  • Background in banking, healthcare insurance, or benefits administration.

Additional Requirements
  • No time off permitted during the first 3 weeks of training.
  • Must physically pick up and return equipment in person with standard security deposit requirements.

Benefits
  • Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
  • Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
  • 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
  • Short Term Disability Insurance.
  • Term Life Insurance Plan.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
Any required state or Joint Commission training is compensated at the state or local minimum wage rate.
* As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients
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About Medix Staffing Solutions

Sourced by ZipRecruiter

Since 2001, we’ve been dedicated to helping you achieve your goals. Medix was created to become a leading provider of workforce solutions for clients and candidates across the healthcare and life sciences industries. Today, we are that leader. Headquartered in Chicago, we have 23 offices across the United States, and staff talent around the world. Medix is committed to fulfilling our core purpose as an organization: to positively impact the lives of our talent, clients, and teammates through employment, philanthropy, and opportunity. The combination of purpose and values has nurtured our thriving culture that encourages our internal team to excel at work and in everyday life.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

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