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Phone Manager Jobs in Arizona (NOW HIRING)

Benepass

Manager, Customer Experience

Chandler, AZ · On-site

  • Medical

  • Dental

  • Vision

  • PTO

We are launching live phone and chat support while significantly expanding the size of the team ... You will use data to manage channel performance, service levels, capacity, quality, productivity ...

Phoenix Heart

Front Office Representative

Glendale, AZ · On-site

$15.75 - $18.75/hr

Duties and Responsibilities Patient Scheduling and Phone Management * Manage high-volume inbound and outbound calls in a timely and professional manner * Schedule, reschedule, and cancel patient ...

Phoenix Heart

Front Office Representative

Glendale, AZ · On-site

$15.75 - $18.75/hr

Duties and Responsibilities Patient Scheduling and Phone Management • Manage high-volume inbound and outbound calls in a timely and professional manner • Schedule, reschedule, and cancel patient ...

Platinum Dental Services

Dental Office Manager

Mesa, AZ · On-site

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ensure efficient daily operations, including patient scheduling, check-in/check-out, and phone management. Implement and maintain office policies and procedures. Manage inventory and order supplies ...

Platinum Dental

Dental Office Manager

Mesa, AZ · On-site

$60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ensure efficient daily operations, including patient scheduling, check-in/check-out, and phone management. Implement and maintain office policies and procedures. Manage inventory and order supplies ...

Phoenix Heart

Front Office Representative

Glendale, AZ · On-site

$14.25 - $17/hr

Duties and Responsibilities Patient Scheduling and Phone Management • Manage high-volume inbound and outbound calls in a timely and professional manner • Schedule, reschedule, and cancel patient ...

Phenom People

Administrative Assistant

Phoenix, AZ · On-site

$17.75 - $24/hr

Provides administrative support to the department and coordinates and organizes office workflow and communications, including phone management, e-mail correspondence, file maintenance and standard ...

GoldenWest Management Inc

Be Seen First

Business Development Manager Sales

Phoenix, AZ · On-site

$100K - $140K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Cell Phone + Laptop * Paid-time-off * Health & Family Benefits * Gas Allowance Apply with PDF Resume and subject line " BDM PHX"

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Showing results 21-40

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Phone Manager information

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

How much do phone managers make in the US?

Phone managers typically earn a median annual salary of around $50,000 to $70,000 in the US, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, with some roles offering additional bonuses or benefits.

What are the most commonly searched types of Phone jobs in Arizona?

The most popular types of Phone jobs in Arizona are:

What cities in Arizona are hiring for Phone Manager jobs?

Cities in Arizona with the most Phone Manager job openings:

Phone Manager jobs near you

Service Department Appointment Scheduler/Phone Receptionist

Big Two Toyota Scion of Chandler

Chandler, AZ • On-site

$16.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 11 days ago

Job description

Service Department Appointment Scheduler / Phone Receptionist – Big Two Toyota

Overview

Big Two Toyota is looking for a friendly, organized, and customer-focused Service Department Appointment Scheduler/Phone Receptionist to join our team. This position is responsible for answering incoming calls, scheduling service appointments, and providing exceptional customer service while supporting the daily operations of the service department.

Responsibilities

●      Answer incoming phone calls in a professional and courteous manner.

●      Schedule, reschedule, and confirm service appointments.

●      Direct calls to the appropriate department or team member.

●      Assist with general inquiries.

●      Maintain accurate customer and appointment records.

●      Follow up with customers regarding appointments and service needs.

●      Assist the service team with administrative tasks as needed.

●      Ensure a positive customer experience from the first point of contact.


 

 

Qualifications

●      Excellent communication and customer service skills.

●      Strong phone etiquette and professional demeanor.

●      Ability to multitask in a fast-paced environment.

●      Strong organizational and time management skills.

●      Basic computer proficiency and experience with scheduling software is a plus.

●      Previous receptionist, customer service, or automotive dealership experience preferred, but not required.


What We Offer

●      Paid training and career development opportunities

●      Fast-paced, team-oriented work environment

●      Medical, dental, and vision coverage available after 3 months

●      Paid vacation and holidays

●      401(k) profit sharing

●      Employee discounts

●      Opportunities for advancement within the dealership

Company Description

Since 1937, Big Two Toyota/Scion in Chandler, Arizona has strived to meet the ever-changing needs of their customers. Over the years, they have expanded and refined their facilities and staff to better serve each customer with a high level of honesty, integrity, and service.

Not your ordinary dealership, not your ordinary place to build your career. Big Two is a great place to start or continue your career in the automotive industry - whether your are looking for opportunities in sales, service, repair, finance or accounting we are a growing dealership that is always looking for great people. View our postings and apply today!