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Phone Manager Jobs in Arizona (NOW HIRING)

Benepass, Inc.

Manager, Customer Experience

Chandler, AZ · On-site

$100 - $125/hr

We are launching live phone and chat support while significantly expanding the size of the team ... You will use data to manage channel performance, service levels, capacity, quality, productivity ...

Phoenix Heart

Front Office Representative

Phoenix, AZ · On-site

$14.50 - $17.50/hr

Duties and Responsibilities Patient Scheduling and Phone Management * Manage high-volume inbound and outbound calls in a timely and professional manner * Schedule, reschedule, and cancel patient ...

Phoenix Heart PLLC

Front Office Representative

Glendale, AZ · On-site

$15.75 - $18.75/hr

Duties and Responsibilities Patient Scheduling and Phone Management Manage high-volume inbound and outbound calls in a timely and professional manner Schedule, reschedule, and cancel patient ...

Phoenix Heart

Front Office Representative

Scottsdale, AZ · On-site

$15.75 - $19/hr

Duties and Responsibilities Patient Scheduling and Phone Management • Manage high-volume inbound and outbound calls in a timely and professional manner • Schedule, reschedule, and cancel patient ...

Phoenix Heart

Front Office Representative

Glendale, AZ · On-site

$14.25 - $17/hr

Duties and Responsibilities Patient Scheduling and Phone Management • Manage high-volume inbound and outbound calls in a timely and professional manner • Schedule, reschedule, and cancel patient ...

Phoenix Heart

Front Office Representative

Glendale, AZ · On-site

$15.75 - $18.75/hr

Duties and Responsibilities Patient Scheduling and Phone Management * Manage high-volume inbound and outbound calls in a timely and professional manner * Schedule, reschedule, and cancel patient ...

Phoenix Heart

Front Office Representative

Scottsdale, AZ · On-site

$16 - $19/hr

Duties and Responsibilities Patient Scheduling and Phone Management • Manage high-volume inbound and outbound calls in a timely and professional manner • Schedule, reschedule, and cancel patient ...

Phoenix Heart

Front Office Representative

Glendale, AZ · On-site

$15.75 - $18.75/hr

Duties and Responsibilities Patient Scheduling and Phone Management • Manage high-volume inbound and outbound calls in a timely and professional manner • Schedule, reschedule, and cancel patient ...

Phenom People

Administrative Assistant

Phoenix, AZ · On-site

$17.75 - $24/hr

Provides administrative support to the department and coordinates and organizes office workflow and communications, including phone management, e-mail correspondence, file maintenance and standard ...

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Showing results 21-40

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Phone Manager information

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

How much do phone managers make in the US?

Phone managers typically earn a median annual salary of around $50,000 to $70,000 in the US, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, with some roles offering additional bonuses or benefits.

What are the most commonly searched types of Phone jobs in Arizona?

The most popular types of Phone jobs in Arizona are:

What cities in Arizona are hiring for Phone Manager jobs?

Cities in Arizona with the most Phone Manager job openings:

Phone Manager jobs near you

000400 - Call Center - Phone & Schedule Specialist

panoramic

Mesa, AZ • On-site

$16.50 - $20.75/hr

Full-time

Re-posted 24 days ago

Job description

Phone & Schedule Specialist is responsible for key communication to callers into the practice. This position works collaboratively with Front and Back Office Personnel, Physicians, Supervisors, Financial Counselor, and all ancillary services. Success is measured not by how many phone calls can be quickly transferred but by how many of the calls can be addressed without having to transfer the call and/or by how thoroughly the information necessary for a return call by the appropriate department is gathered, documented and available to the end user. 

Responsibilities include:

  • Answers all incoming calls in all assigned phone queues in a courteous, welcoming, professional & timely manner.
  • Gathers and documents all information from the caller thoroughly and accurately.
  • Answers as many callers’ questions as possible without the need for transferring the call.
  • Thoroughly understands the reason for the call.
  • Initiates telephone screening by determining call status and handling calls according to established Panoramic Health policy and procedure.
  • Cancels or confirms patient visits as requested by callers.
  • Accurately updates and inputs all relevant data into computer.
  • May rotate in offices for clinical duties as needed.
  • Works special communications projects such as Reschedules, Patient No-Shows, Referral Scheduling, etc. as assigned.
  • Attends all mandatory staff meetings.
  • Complies with all OSHA and HIPAA policies along with all policies and procedures established by Panoramic Health.
  • Maintains a professional and courteous environment.
  • Maintains strict patient and employee confidentiality.
  • Perform other duties and responsibilities as required, assigned, or requested.

Qualifications:

  • High School diploma or GED.
  • Medical assistant degree, diploma, or certificate strongly preferred.
  • Front or back-office experience and/or 2 years’ experience as telephone receptionist/customer service representative in a clinical or healthcare organization.
  • Broad understanding of clinical operations and front office.
  • Advanced computer skills in MS Office Suite, NextGen, Centricity, Medical Management, MS4, Practice Plus, Athenahealth and other applications/systems.
  • Detail-oriented with excellent follow-up.
  • Excellent planning skills with the ability to define, analyze and resolve issues quickly and accurately.
  • Ability to juggle multiple priorities successfully.
  • Intelligent, self-confident, practical thinker with sound judgment.
  • Extremely strong organizational and communication skills.
  • Ability to develop both tactical and strategic solutions to business challenges.

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