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Phone Manager Jobs in Alabama (NOW HIRING)

Cardiology Associates

Medical Phone Operator

Fairhope, AL · On-site

$14.50 - $18/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... Phone Operator to join our team in Fairhope, Alabama. In this important role, you will serve as a ... The ideal candidate is dependable, team-oriented, and able to manage a high volume of patient calls ...

BatteriesPlus

Phone Repair Technician Pelham

Pelham, AL · On-site

$14.50/hr

Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines. * Excellent communication and customer ...

Batteries Plus

Phone Repair Technician Pelham

Pelham, AL · On-site

$14.50/hr

Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines. * Excellent communication and customer ...

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Phone Manager information

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

How much do phone managers make in the US?

Phone managers in the US typically earn an average salary of around $50,000 to $70,000 per year, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, requiring strong communication and leadership skills.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

What are the most commonly searched types of Phone jobs in Alabama?

The most popular types of Phone jobs in Alabama are:

What cities in Alabama are hiring for Phone Manager jobs?

Cities in Alabama with the most Phone Manager job openings:

Phone Manager jobs near you

Medical Phone Operator

Cardiology Associates

Fairhope, AL • On-site

$14.50 - $18/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Location: Fairhope Office
188 Hospital Drive, Fairhope, AL 36532


Located on the campus of Thomas Hospital


Our growing cardiology practice is seeking a friendly and professional Phone Operator to join our team in Fairhope, Alabama. In this important role, you will serve as a primary point of contact for patients by providing exceptional customer service and ensuring prompt, accurate communication.


The ideal candidate is dependable, team-oriented, and able to manage a high volume of patient calls in a fast-paced healthcare environment. Previous customer service or medical office experience is preferred, but we are willing to train motivated candidates who are eager to learn and grow.


This is a full-time, day shift position with no weekends and paid holidays off.


Schedule & Benefits

  • Monday-Friday
  • Day shift only
  • No weekends
  • Paid holidays
  • Health insurance
  • Dental insurance
  • Paid time off
  • Paid sick leave
  • 401(k) with company match
  • Life insurance
  • AD&D insurance
  • Flexible spending account (FSA)
  • Free parking
  • Competitive pay
  • Supportive team environment


Responsibilities

  • Answer incoming patient calls promptly and professionally
  • Schedule appointments and assist with patient inquiries
  • Route calls to appropriate departments and clinical staff
  • Provide accurate information regarding appointments, messages, and office procedures
  • Maintain professionalism and excellent customer service at all times
  • Document patient communication accurately
  • Collaborate with team members to improve patient experience and workflow efficiency
  • Assist with general front-office communication tasks as needed


Qualifications

  • Previous customer service or healthcare experience preferred
  • Strong verbal and written communication skills
  • Excellent phone etiquette and interpersonal skills
  • Ability to multitask in a fast-paced medical office environment
  • Basic computer and Microsoft Office skills required
  • Positive attitude and willingness to learn
  • Ability to work effectively in a team setting


Work Location

Fairhope, Alabama - Thomas Hospital Campus

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