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Phone Manager Jobs in Alabama (NOW HIRING)

Advance Auto Parts

General Manager I

Phenix City, AL

Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties) * Ability to lead change management * Embrace diversity and foster ...

Advance Auto Parts

General Manager I

Luverne, AL

Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties) * Ability to lead change management * Embrace diversity and foster ...

Advance Auto Parts

General Manager I

Montgomery, AL

Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties) * Ability to lead change management * Embrace diversity and foster ...

Bradford Health Services

Receptionist

Huntsville, AL · On-site

$15 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

By managing multiple phone lines and operating office equipment such as copy machines, the Receptionist supports smooth daily operations. Ultimately, this role contributes significantly to the ...

Bradford Health Services

Receptionist

Madison, AL · On-site

$13.50 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

By managing multiple phone lines and operating office equipment such as copy machines, the Receptionist supports smooth daily operations. Ultimately, this role contributes significantly to the ...

Bradford at Warrior

Receptionist

Huntsville, AL · On-site

$15 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

By managing multiple phone lines and operating office equipment such as copy machines, the Receptionist supports smooth daily operations. Ultimately, this role contributes significantly to the ...

Aptar Group

High Cavitation Operator

Auburn, AL

$13.50 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

High Cavitation Operator reporting to the Associate Manager, High Cavitation. This position will be based in Auburn, AL. THIS IS HOW YOUR JOURNEY BEGINS Responsibilities Include but are not limited ...

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Showing results 21-40

All JobsPhone JobsPhone Manager JobsPhone Manager Jobs in Alabama

Phone Manager information

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

How much do phone managers make in the US?

Phone managers in the US typically earn an average salary of around $50,000 to $70,000 per year, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, requiring strong communication and leadership skills.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

What are the most commonly searched types of Phone jobs in Alabama?

The most popular types of Phone jobs in Alabama are:

What cities in Alabama are hiring for Phone Manager jobs?

Cities in Alabama with the most Phone Manager job openings:

Phone Manager jobs near you

Store Associate / Phone Repair Tech Tuscaloosa

Batteries Plus - LIION Power Inc

Tuscaloosa, AL • On-site

$13.50 - $15/hr

Full-time

Posted 22 days ago

Job description

Pay is 13.50 - 14.50 or more an hour based on previous experience, plus daily sale bonuses. No experience required on the job training.Daily sale bonuses include items of the month, battery installs and each completed phone repair. $14.50 an hour will be achieved once all Phone Repair certifications are complete.Full 38-40 hours a week5 days a week Great job for students! We can work with most school schedules. Health Insurance Available  Who We Are Looking For?We're looking for motivated Trusted Advisor who enjoy working with people and solving problems. Customer service is our business, and we aim to exceed our customers' expectations by listening, asking questions, researching, and then offering a solution. A successful advisor will identify and offer additional products that meet the needs of our customers. On a daily basis advisors work with smart phones, batteries, bulbs and other products that need to be tested and repaired. Additional duties include answering phones, inventory control, and general store operations.Is This You?Not a battery and bulb expert? No problem...we will train you! We're looking for associates who are EAGER TO WORK, ENJOY WORKING WITH THE PUBLIC, have a high level of computer aptitude, exhibit exceptional customer service skills, and are continually striving to increase their index of knowledge. Being tech-savvy is a huge plus. Ideal candidates will be organized self-starters with excellent communication skills. If you possess this skill set and experience in retail sales or device repair, we want to talk to you.What We Offer• Competitive hourly wage with the potential to earn additional income through sales incentives• Employee discount• Flexible schedules; some weekend and/or evening work is expected• An exciting, fast-paced work environmentWho We Are• Batteries Plus Bulbs is the nation's first, largest, and fastest-growing battery and light bulb franchise of its kind, becoming the single-source supplier for all battery and light bulb power needs.• In 2016 Batteries Plus Bulbs formally added the "We Fix It Division" as the Premier Smartphone and Mobile Device repair destination.• Batteries Plus Bulbs is a green company, committed to recycling practices that benefit the environment.• Take your career to the next level and join a proven leader in the industry.• Batteries Plus Bulbs stores are independently owned and operated.Sales Associate / Customer Service Duties:• Assist retail and commercial customers in the purchase of batteries, light bulbs, and other products (training provided)• Replace batteries in vehicles, watches, key fobs, cell phones, and more (training provided)• Maintain proper inventory by stocking and facing shelves• Add on and upsell product• Maintain store appearance and cleanlinessTech Duties:• Repair cell phones, tablets, and other devices as needed (training provided)• Receive, pack, and ship devices• Maintain proper inventoryQualifications:MUST HAVE RELIABLE TRANSPORTATION• H.S. diploma/equivalent• Demonstrated technical aptitude and ability to quickly learn new processes and technologies with minimal guidance• Demonstrated attention to detail and ability to effectively manage and track multiple commitments, effectively prioritize, follow up, and meet deadlines• Excellent communication and customer service skills; strong customer service focus; ability to inform, teach, and train• Working conditions are typical for a retail environment• This position requires the employee to regularly use hands to handle or touch electronic products. The position also requires the employee to regularly use a computer and other office equipment, as well as tools.• This position may require lifting up to 50 lbs. on a regular basis.If this sounds interesting to you, please apply. We look forward to hearing from you! 
Job Posted by ApplicantPro