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Phone Manager Jobs in Alabama (NOW HIRING)

Advance Auto Parts

General Manager II

Tallassee, AL · On-site

Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties) * Ability to lead change management * Embrace diversity and foster ...

Advance Auto Parts

General Manager II

Bessemer, AL

Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties) * Ability to lead change management * Embrace diversity and foster ...

Advance Auto Parts

General Manager I

Phenix City, AL · On-site

Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties) * Ability to lead change management * Embrace diversity and foster ...

Advance Auto Parts

General Manager I

Flomaton, AL · On-site

Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties) * Ability to lead change management * Embrace diversity and foster ...

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Phone Manager information

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

How much do phone managers make in the US?

Phone managers typically earn a median annual salary of around $50,000 to $70,000 in the US, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, with some roles offering additional bonuses or benefits.

What are the most commonly searched types of Phone jobs in Alabama?

The most popular types of Phone jobs in Alabama are:

What cities in Alabama are hiring for Phone Manager jobs?

Cities in Alabama with the most Phone Manager job openings:

Phone Manager jobs near you

Assistant General Manager

Advance Auto Parts

Foley, AL • On-site

Full-time

Posted 12 days ago

Job description

Job Description

Primary Responsibilities

  • Knowledge to review and analyze P&L statement
  • Provide GAS3 selling experience for DIY and DIFM customers
  • Achieve personal / store sales goals and service objectives
  • Manage DIY services including battery installation, testing, wiper installs, etc.
  • Ensure high standards of customer service including prompt handling of any complaints for product and operational standards
  • Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties)
  • Weekly scheduling process

Success Factors

  • Friendly communication
  • Ability to locate and stock parts
  • Safety knowledge and skills
  • Parts and automotive system knowledge skills
  • ASE P2 certified or ASE ready equivalent
  • Ability to execute and train advanced solution, project and product quality recommendations
  • Ability to source from numerous places including special order, FDO, second source, etc.
  • Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
  • Ability to execute and train inventory systems and store equipment
  • Ability to execute and train POS and Parts lookup systems

Essential Job Skills Necessary for Success as an Assistant General Manager

  • Working knowledge of automotive systems preferred
  • Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers,
    peers and upper management
  • Use Microsoft software effectively (Word, Excel required - PowerPoint preferred)
  • Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
  • Ability to review and analyze business reports, such as profit and loss statement (P&L)
  • Hold others accountable, inspect work quality and give feedback in a way that is inspiring
  • Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets an Assistant General Manager up for Success

2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail
environment

Successful experience managing profitability; proven financial and business acumen

Education

High school diploma or general education degree (GED), Bachelor's degree in business or a related area
preferred

Certificates, Licenses, Registrations

ASE certification preferred, but not required

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

Position is eligible for sales commission based on individual or store performance.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.

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https://jobs.advanceautoparts.com/us/en/disclosures
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About Advance Auto Parts

Sourced by ZipRecruiter

At Advance Auto Parts we have a passion for YES. Each day we are motivated by a passion to help our Customers. We have a commitment to advance the lives of our fellow Team Members, Customers, and the Communities where we live and work.

Industry

Motor vehicle and motor vehicle parts wholesalers, retail, internet and it and elementary and secondary schools

Company size

10,000+ Employees

Headquarters location

Raleigh, NC, US

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