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Phone Manager Jobs in Alabama (NOW HIRING)

Aptar Group

High Cavitation Operator

Auburn, AL · On-site

$13.50 - $16.75/hr

High Cavitation Operator reporting to the Associate Manager, High Cavitation. This position will be based in Auburn, AL. THIS IS HOW YOUR JOURNEY BEGINS Responsibilities Include but are not limited ...

Sons Auto Group

BDC Manager

Montgomery, AL · On-site

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily All Sales Managers are responsible for: * Working directly with ...

Son's Automotive Group

BDC Manager

Montgomery, AL · On-site

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily All Sales Managers are responsible for: * Working directly with ...

Sons Auto Group

BDC Manager

Montgomery, AL

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily All Sales Managers are responsible for: * Working directly with ...

Crisp Recruit

Intake/Sales Manager

Gadsden, AL · On-site

Are you a client-focused professional who can build trust quickly over the phone? Do you excel at ... The role of Intake/Sales Manager at Word Family Law Group is critical to creating a supportive and ...

RNR Tire Express

Account Manager

Mobile, AL · On-site

$30K - $45K/yr

Most of your day is spent on the phone or computer. Looking over accounts, you strive to recognize ... Your ability to multitask while managing the pace of a call and keeping focused on the customer is ...

Morningstar Properties

Office Associate

Irondale, AL · On-site

$16 - $21.25/hr

Execute daily office operations including customer transactions, phone management, lead tracking, documentation, and administrative programs. * Continually learn property systems, procedures, and ...

Morningstar Properties

Office Associate

Birmingham, AL · On-site

$16 - $21.25/hr

Execute daily office operations including customer transactions, phone management, lead tracking, documentation, and administrative programs. * Continually learn property systems, procedures, and ...

RNR Tire Express

Account Manager - Mobile AL

Mobile, AL · On-site

$30K - $45K/yr

Most of your day is spent on the phone or computer. Looking over accounts, you strive to recognize ... Your ability to multitask while managing the pace of a call and keeping focused on the customer is ...

RNR Tire Express

Account Manager - Dothan AL

Dothan, AL · On-site

$30K - $45K/yr

Most of your day is spent on the phone or computer. Looking over accounts, you strive to recognize ... Your ability to multitask while managing the pace of a call and keeping focused on the customer is ...

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Phone Manager information

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

How much do phone managers make in the US?

Phone managers in the US typically earn an average salary of around $50,000 to $70,000 per year, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, requiring strong communication and leadership skills.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

What are the most commonly searched types of Phone jobs in Alabama?

The most popular types of Phone jobs in Alabama are:

What cities in Alabama are hiring for Phone Manager jobs?

Cities in Alabama with the most Phone Manager job openings:

Phone Manager jobs near you

High Cavitation Operator

Aptar Group

Auburn, AL • On-site

$13.50 - $16.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

AptarGroup rating

6.5

Company rating: 6.5 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

92nd of 119 rated packaging manufacturers

Job description

WHO ARE WE
At Aptar, we use insights, design, engineering and science to create innovative packaging technologies that build brand value for our customers, and, in turn, make a meaningful difference in the lives, looks, health and homes of people around the world.
Every day, Aptar creates "a-ha moments" for its customers and their consumers and patients by continually bringing innovations to market that convert non-dispensing packaging into breakthrough product-dispensing systems, including those that give people more effective ways to put on their favorite fragrance, kids the opportunity to pour ketchup without making a mess and patients connected technologies that help them more easily adhere to treatment.
We have manufacturing facilities in North America, Europe, Asia and South America and over 13,000 dedicated employees in 18 different countries.
YOU SHOULD WORK HERE BECAUSE WE:
• attract and develop high performing people.
• promote a diverse and inclusive work environment.
• allow for failure by allowing people to make mistakes through an open and trusting environment.
• invest in the development of employees through local, regional and global career opportunities.
• contribute to the communities where we reside.
WHAT'S NEW WITH APTAR
We have an exciting position open in North America: High Cavitation Operator reporting to the Associate Manager, High Cavitation. This position will be based in Auburn, AL.
THIS IS HOW YOUR JOURNEY BEGINS
Responsibilities
Include but are not limited to the following:
Understands and performs line clearance, ensures product is available and ready to convert to keep the VIM line running.
Performs and documents all activities, including product brought into the room, product converted through and packaged on the VIM line, and any scrap generated.
Fully complete required documentation for all activities performed Packages labels and stacks materials according to requirements or work instructions.
Maintains a clean and orderly work environment.
Assist in other areas as needed.
Maintain CSP and customer quality standards while maximizing VIM conversion time.
WHAT YOU WILL BRING ON THE JOURNEY
Experience in manufacturing preferred
Experience in job requiring excellent attention to detail is ideal
Able to lift 50lbs Able to operate and maneuver a hand truck
Basic personal computer skills preferred
Basic problem solving skills
High School Diploma/GED required
WHAT WE OFFER:
• Competitive base salary and performance-based bonus plan.
• An Exciting, Diverse and value based working environment
• Award-winning Corporate University offering personal development and training opportunities.
• Innovative benefits plan which includes: 401K plan, vacation, medical, dental, vision, life, disability, pet
• insurance, wellness plan, and generous paid maternity/paternity leave.
• Retirement Savings plan
Be You. Be Aptar Aptar is an equal opportunities employer. We believe that a diverse workforce is key to our success. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

What AptarGroup employees say

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