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Phone Manager Jobs in Chicago, IL (NOW HIRING)

Controlled Force

PHONE REPRESENTATIVE

Batavia, IL · On-site

$20/hr

Office Manager / HR Department Position Summary: We are seeking a professional, articulate, and dependable Phone Receptionist to serve as the first point of contact for all incoming and outgoing ...

McGrath Honda-St. Charles

Phone Agent

Saint Charles, IL · On-site

Responsibilities: * Respond to inbound leads and customer inquiries via phone, email, and text ... Maintain and update customer records in the CRM system. * Provide exceptional customer service and ...

Rosati's Pizza

Phone Staff

Bolingbrook, IL · On-site

$14.75 - $17.75/hr

Rosati's Pizza, a Chicagoland Favorite since 1964 is looking for friendly and outgoing phone staff ... the Manager Qualifications: Outgoing and friendly personality Strong work ethic Must be able to ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

This position will work closely with the call center staff and will report to the Call Center Manager. JOB RESPONSIBILITIES: * Registers or verifies patient information for every phone call ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

This position will work closely with the call center staff and will report to the Call Center Manager. JOB RESPONSIBILITIES: * Registers or verifies patient information for every phone call ...

Rosati's Pizza

Phone Staff, Cashier

Matteson, IL · On-site

$11.50 - $15.75/hr

Rosati's Pizza, a Chicagoland Favorite since 1964 is looking for friendly and outgoing phone staff ... the Manager Qualifications: Outgoing and friendly personality Strong work ethic Must be able to ...

Rosati's Pizza

Phone Staff, Cashier

La Grange Park, IL · On-site

$11.75 - $16/hr

Rosati's Pizza, a Chicagoland Favorite since 1964 is looking for friendly and outgoing phone staff ... the Manager Qualifications: Outgoing and friendly personality Strong work ethic Must be able to ...

Lou Malnati's Pizzeria

Phone/Host/Cashier

Flossmoor, IL · On-site

$15/hr

Most have worked their way up from Host to Store Manager and beyond. Must love pizza. Bonus, you will get a discount on food when you are not working and a free meal during your shift. Requirements

Lou Malnati's Pizzeria

Phone/Host/Cashier

Grayslake, IL · On-site

$15/hr

Most have worked their way up from Host to Store Manager and beyond. Must love pizza. Bonus, you will get a discount on food when you are not working and a free meal during your shift. Requirements

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Phone Manager information

See Chicago, IL salary details

$29.9K

$107.7K

$121.6K

How much do phone manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for phone manager in Chicago, IL is $107,728.00, according to ZipRecruiter salary data. Most workers in this role earn between $117,400.00 and $120,000.00 per year, depending on experience, location, and employer.

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

How much do phone managers make in the US?

Phone managers typically earn a median annual salary of around $50,000 to $70,000 in the US, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, with some roles offering additional bonuses or benefits.

What are the most commonly searched types of Phone jobs in Chicago, IL?

The most popular types of Phone jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Phone Manager jobs?

Cities near Chicago, IL with the most Phone Manager job openings:

Phone Manager jobs near you

PHONE REPRESENTATIVE

Batavia, IL • On-site

Controlled Force
See more jobs at Controlled Forceexternal

$20/hr

Full-time

PTO

Re-posted 20 days ago

Job description

Job Title: Phone Representative

Location: 335 N River Street Suite 200, Batavia IL, 60510

Job Type: Full-Time, In-Office Only (No Remote)

Reports To: Office Manager / HR Department

Position Summary:

We are seeking a professional, articulate, and dependable Phone Receptionist to serve as the first point of contact for all incoming and outgoing calls to our office. The ideal candidate will possess a clear speaking voice, strong interpersonal skills, and demonstrate proficiency in Microsoft Office tools. This is an in-office only position—remote work is not permitted.

Key Responsibilities:

- Contact customers via phone, email and forward company training materials and training events

- Track and confirm customers receipt of information and or attendance

- Professional and comfortable with speaking on the phone.


Work Environment & Schedule:

Standard business hours, 8:00 AM – 5:00 PM


Office-based position; must be physically present at the assigned location

Business casual dress code

Benefits (if applicable):

PTO Accrual Policy, and option to select benefits we offer.

Apply:

Please submit your resume and a brief cover letter to Santinog@controlledforce.com. Candidates selected for interviews will be contacted directly.



Apply