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Phone Manager Jobs in Oklahoma (NOW HIRING)

The OSU/A&M System

OK · On-site

$14 - $16/hr

... phone, manage mail, develop and retrieve requested materials, file management, etc. 3) Understand various OSU, County, and OCES regulations, policies, and office procedures for efficient office ...

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Phone Manager information

What is a phone manager?

A Phone Manager is responsible for overseeing telephone communication systems within an organization, which can include managing incoming and outgoing calls, maintaining phone hardware and software, and supervising staff who handle calls. They ensure that communication flows smoothly, troubleshoot issues, and may also analyze call data to improve efficiency. In some companies, Phone Managers are involved in training employees on proper phone etiquette and system use. Their role is essential for businesses that rely heavily on telecommunication for customer service or internal coordination.

What are some common challenges faced by phone managers, and how can they be addressed?

Phone Managers often encounter challenges such as handling high call volumes, ensuring consistent customer service quality, and managing a diverse team of call agents. To address these, it's important to implement effective call routing systems, provide ongoing training for staff, and maintain clear communication channels within the team. Additionally, regularly reviewing performance metrics and seeking feedback helps identify areas for improvement and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a phone manager, and why are they important?

To excel as a Phone Manager, you typically need experience in telecommunications management, strong organizational skills, and a background in customer service or call center operations. Familiarity with phone system software (such as VoIP platforms), CRM tools, and sometimes certifications like CompTIA Network+ are often required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve technical or customer issues efficiently. These skills are crucial for ensuring seamless phone operations, high customer satisfaction, and effective team performance.

What is the difference between Phone Manager vs Customer Service Representative?

AspectPhone ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in team managementHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center teams, manages operationsHandles customer calls, provides support
Industry UsageCommon in call centers, telecom, tech companiesWidespread across retail, telecom, service industries

The main difference is that a Phone Manager oversees call center operations and manages teams, while a Customer Service Representative directly interacts with customers to resolve issues. The Phone Manager typically has leadership responsibilities, whereas the Customer Service Representative focuses on customer support tasks.

How much do phone managers make in the US?

Phone managers typically earn a median annual salary of around $50,000 to $70,000 in the US, depending on experience, location, and the size of the organization. They often oversee call center operations, manage staff, and ensure customer service standards are met, with some roles offering additional bonuses or benefits.

What are the most commonly searched types of Phone jobs in Oklahoma?

The most popular types of Phone jobs in Oklahoma are:

What cities in Oklahoma are hiring for Phone Manager jobs?

Cities in Oklahoma with the most Phone Manager job openings:

Phone Manager jobs near you

Family Services Specialist I/II

Oklahoma Human Services

Miami, OK • On-site

$37K - $40K/yr

Full-time

Re-posted yesterday

Oklahoma Department Of Human Services rating

6.3

Company rating: 6.3 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

762nd of 848 rated public administrative organizations

Job description

Family Services Specialist I/II
This position may be located in Miami or Vinita, Oklahoma.
Annual Salary:
  • Level I H14A: $37,440.00 + Full State Employee Benefits
  • Level II H14B: $40,248.00 + Full State Employee Benefits

Travel is Occasional. Must possess a valid driver's license and maintain required car insurance.
Minimum Qualifications:
Level I:
  • Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;
  • OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II:
  • Education and Experience requirements consist of a bachelor's degree;
  • OR an associate's degree plus two years of clerical office work in a business, public sector, or social work environment
  • OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor's degree.
  • OR two (2) years of experience as a Family Services Specialist.

Job Responsibilities
Greet clients in a professional and kind manner via phone or in an OKDHS retail space.
-Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.
-This position may be full-time in an office setting, full-time work from home, or a hybrid of the two.
-Interview clients in an office setting or via phone.
-Manage a caseload.
-Compile data and complete documentation for eligibility.
-Make appropriate program referrals to community resources.
-Participate in individual and staff conferences.
-Must attend all mandatory trainings associated with the position.
If you have questions, please contact [email protected]
OKDHS is a Fair Chance Employer.
This is a position in the Oklahoma Civil Service
Announcement Number: 26-GH118
*83007510/JR60730, 83004152/JR62107

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