Payment Processing Associate Jobs (NOW HIRING)

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:

Onsite are roles that have specific onsite requirements and are typically onsite daily.

Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.

Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.

Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays).

PSEG offers a unique experience to our more than 12,000 employees - we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

This role resides within the Payment Processing & Revenue Integrity department at PSEG Long Island. Responsibilities may include but are not limited to the creation of daily, weekly or monthly reports and the analysis of data, ensuring accuracy and conducting further review as needed. This position will also be responsible to create and maintain databases, comprehensive reporting workbooks and various work management tools in support of department processes and goals.

Job Responsibilities

Responsibilities will include but not be limited to

• Collect summarize and analyze various reports and data sources to validate accuracy and determine inconsistencies
• Perform various quality control efforts to ensure revenue accuracy and facilitate daily and monthly reconciliations
• Evaluate data sources and perform the appropriate analysis to identify revenue gaps and propose execute solutions to resolve as required
• Review and create reports tables and databases to support the needs of the department
• Develop and or enhance existing spreadsheets databases and reporting solutions
• Actively participate in problem solving initiatives to determine root cause gap analysis along with the development and implementation of process improvement recommendations
• Provide timely feedback to determine effectiveness of implemented solutions and take corrective action as required
• Lead manage and improve department processes with a focus on accuracy and compliance
• Maintain and apply working knowledge of PSEGLI Standards for Business Controls to help ensure departmental compliance
• Promote diversity and foster teamwork collaboration and continuous improvement
• Participate on special projects and tasks forces
• Participate in community outreach activities meetings and events

Job Specific Qualifications

Required Skills

• BA/BS degree preferably in Business Accounting or other related discipline and a minimum of 7 years of Analyst experience in customer operations, payment processing, revenue protection, collections, accounting or other similar field
• In lieu of a degree a minimum of 9 years of Analyst experience in customer operations, payment processing, revenue protection, collections, accounting or other similar field
• Ability to evaluate and analyze multiple datasets of substantial quantities and provide detailed analysis
• Demonstrated strong analytical and critical thinking problem solving abilities
• Experience with managing various priorities in a dynamic and cross functional environment while adhering to strict deadlines
• Ability to effectively utilize critical thinking skills for troubleshooting and resolution in high pressure situations
• Demonstrated strong verbal and written communication skills
• Demonstrated ability to effectively interact with Management colleagues and customers
• Proficient computer skills specifically in Microsoft Excel Outlook PowerPoint and Word
• Demonstrated ability to work independently prioritize work meet deadlines and targets

Desired Qualifications

• Strong Knowledge of Revenue Protection Payment Processing and or Accounting in a utility industry
• In depth experience with audit requests requirements and processes
• Demonstrated experience in database management design and or creation ie Access Tableau SAS etc
• Knowledge of regulatory and company policies related to billing and customer accounts as well as meter reading collections and payment processing procedures