Payment Processing Associate Jobs in Tennessee (NOW HIRING)

About Us:

Southeastern Retina Associates (SERA), with 21 board-certified ophthalmologists specializing in the treatment and surgery for diseases of the retina, macula and vitreous, is one of the largest remaining physician-owned and independent retina practices in the country, and the most experienced retina team in East Tennessee. Since 1980, SERA has offered the most advanced surgical, injection and medical approaches to patients with all types of retinal conditions, including age-related macular degeneration (AMD), retinal detachment, diabetic retinopathy, macular diseases, retinal vascular diseases, ocular tumors, and ocular trauma. Our compassionate retina specialists combine cutting-edge science with a patient-centric philosophy to achieve the best possible outcomes.

POSITION SUMMARY

Assist with the revenue cycle management of SERA’s Billing Department with a primary focus on the accurate posting of payments received.

ESSENTIAL FUNCTIONS

1. Responsible for daily posting of Lockbox, Electronic Remittances and mail payments balancing worksheet and delivering to Corporate Billing Manager for deposit recording.
2. Daily preparation of deposit for check payments
3. Responsible for daily posting of correspondence.
4. Responsible for recognition of incorrectly processed claims and/or payments. Pass problem EOBs to Claim Research Specialist.
5. Answer incoming calls from patients, front desk staff and clinical staff as needed assisting in what may be necessary to satisfactory resolution of the issue.
6. Processing over the phone patient credit card payments.
7. Post unapplied credits to patient account balances.
8. Other duties as assigned.

KNOWLEDGE | SKILLS | ABILITIES

1. Requires in depth understanding of patient collection rules and regulations
2. Requires ability to maintain rules and regulations for refunds, both patient and insurance with the ability to apply knowledge to daily responsibilities.
3. Ability to keep pace with a high volume of patients while performing multiple, sometimes complex tasks.
4. Requires excellent interpersonal and communication skills in order to establish and maintain effective relationships with patients, physicians, staff and other persons contacted in the course of the work.
5. Proven records of attention to detail and commitment to accuracy in work performed including the ability to enter data accurately in end –user computer applications (MS Office, electronic health/medical records and patient billing and other medical information systems)

EDUCATION | EXPERIENCE

High School Diploma or GED Equivalent Required

Two years’ experience in a medical office with knowledge of medical reimbursement and coding. Required

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The Physical Demands and Work Environment characteristics described below are critical features of this job, and are representative of those that must be met by an employee to successfully perform the essential functions. They may be subject to change at any time due to reasonable accommodation or other reasons.

TYPICAL PHYSICAL DEMANDS

Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds.

Requires manual dexterity sufficient to operate a keyboard, operates a calculator, telephone, copier and other office equipment as necessary. It is necessary to view and type on computer screens for long periods.

TYPICAL WORKING CONDITIONS

Work is performed in an office environment. Work involves frequent contact with staff members, physicians and the public. Work may be stressful at times. Interaction with others is constant and interruptive.

The noise level in the work environment is usually moderate.

Occasional evening or weekend work as needed.

This is not just a job—it’s a career opportunity. We are looking for individuals who want to grow, learn, and stay. We invest in our people with structured training, support, and advancement paths. This is an ideal opportunity for someone who wants to build a future in healthcare, not just collect a paycheck.

If you’ve moved frequently between jobs or are unsure about committing to a long-term position, this may not be the right fit. But if you’re eager to join a team where you can plant roots, develop skills, and make a difference, we’d love to meet you.