Patron Services Associate Jobs (NOW HIRING)

Director of Marketing and Patron Services
Job no: 558114
Work type: Management (MPP)
Location: Fullerton
Categories: MPP, Administrative, At-Will, Full Time
Job Title
Director of Marketing and Patron Services
Classification
Administrator II
Auto Req. ID
558114
Salary Range
Classification Range $5,053 - $16,221 per month
(Hiring range depending on qualifications, not anticipated to exceed $8,700 - $10,700 per month)
Work Schedule
Monday - Friday, 8:00 AM - 5:00 PM
Why CSUF
California State University, Fullerton (Cal State Fullerton) is a leading public university committed to student success, academic excellence, and inclusive excellence. The university fosters a collaborative environment that supports teaching, research, and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education. Joining Cal State Fullerton means becoming part of a community dedicated to advancing student achievement, career success, and economic mobility.
Department
Cal State Fullerton's College of the Arts within the Division of Academic Affairs is an essential part of the creative fabric of Southern California, proudly serving as both an academic and cultural resource. We are a living laboratory for the arts, where success is measured in lines of dialogue, phrases of choreography, sheets of music and slabs of clay. Our alumni leave lasting legacies by contributing to the vitality of the arts nationally and globally and can be found in all facets of the thriving art and entertainment industries. We seek an exception individual to join our Arts Marketing and Patron Services department as the Director of Marketing and Patron Services (Administrator II). The ideal candidate in this role should have a positive attitude, an active, energetic mind, and a leadership style that is characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.
Duties and Responsibilities
The Director of Marketing and Patron Services provides comprehensive marketing and administrative leadership for the College of the Arts (COTA), including the Dean's Office, Development, the Department of Art, the Department of Theatre and Dance, the School of Music, and the Marketing and Patron Services offices. This role is responsible for overseeing personnel and managing operations within the Marketing and Patron Services Office and Box Office, ensuring productivity and efficiency across the units. The position is responsible for strategic planning, directing, and managing marketing campaigns to support the College's goals and initiatives. The Director is dedicated to planning and managing strategic marketing campaigns for the College of the Arts. This includes overseeing marketing operations, advising on image and brand identity for the Performing Arts Center and COTA Galleries, promoting collaboration between departments and schools, and overseeing the creation of student recruitment promotional materials for the College.
The Director oversees the Marketing and Patron Services Office personnel and Box Office staff, monitoring productions, and providing leadership and expertise. This includes weekly staff meetings, fund reconciliation, oversight of box office operations, front-of-house audience services, purchasing, printing, financial projections, and reports. The Director consults with the Dean and Associate Dean on policy and personnel matters, coordinating communication across departments, and advises on operating policies for the Performing Arts Center. Oversees all College of the Arts websites and social media. The Director plays a critical role in ensuring cohesive communication strategies, effective audience engagement, and the successful promotion of the College's highly visible performing and visual arts programs. Other duties as assigned.
Inclusive Leadership Statement
Inclusive Leadership Statement is required below, please be sure to address the following as a minimum. Please add additional information as you see necessary and applicable:
• What does inclusive leadership mean to you.
• A description of your experiences working with individuals with a different perspective.
• A description of how issues of inclusivity have impacted you personally or professionally.
Essential Qualifications
Bachelor of Arts degree from an accredited four-year college or university. Possession of excellent communication (verbal, written) and math skills. Working practical knowledge of computer programs such as Microsoft Office and Adobe Creative Suite. Demonstrated creativity in producing successful marketing campaigns, including electronic and printed materials. Working knowledge of best practices in website design and maintenance. Fundamental understanding of graphic design concepts.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.
Preferred Qualifications
Master of Arts degree from an accredited college or university. Experience in and demonstrated general knowledge of all the arts (music, dance, theatre, and visual arts). In-depth training and knowledge of best business practices in marketing, publicity, and public relations procedures. Leadership experience with an arts organization, a college/university, or a producing agency-ability to collaborate successfully with the College of the Arts and all-university faculty/staff/students.
Special Working Conditions
Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator
Benefits at a Glance

• An array of health plans that include prescription drug coverage
• Dental and Vision coverage
• Income protection benefits including life insurance and disability
• Retirement plan through CalPERS
• Tuition waiver for employees and dependents if eligible
• FlexCash (in lieu of health and dental)
• Employee Assistance Programs
• 15 paid holidays

See our CSUF Benefits website for additional information.
Additional Information
California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status.
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
The scope of responsibilities for this position includes the making or participating in the making of decisions that may have a material financial benefit on the incumbent. Therefore, you will be required to file an initial "Conflict of Interest Form 700: Statement of Economic Interests" within thirty (30) days from date of hire and on an annual basis; and complete the CSU sponsored ethics on-line training within thirty (30) days of appointment, and at least once during each consecutive period of two calendar years following the appointment.
The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.
This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.
Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
Multiple positions may be hired from this recruitment based on the strength of the applicant pool.
If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.
Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.
California State University, Fullerton is not currently sponsoring any new H-1B petitions for staff, management, or faculty positions.
Advertised: May 21 2026 Pacific Daylight Time
Applications close: Jun 04 2026 Pacific Daylight Time
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