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Audience Services Representative Jobs (NOW HIRING)

Harris Theater

ASR Audience Service Repr

Chicago, IL · On-site

$16.75 - $18/hr

Audience Services Representative Reports To: Audience Services Manager & House Manager Type of Position: Part-Time & On-site / Hours Based on Performance & Event Schedule GENERAL DESCRIPTION The ...

Latitude Inc

Technical Services Rep

Homestead, FL

$19 - $24/hr

... to audiences with varying levels of technical understanding. Key Responsibilities * Educate ... Represent the organization at trade shows, conferences, and industry events * Perform additional ...

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Audience Services Representative information

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$29.5K

$48.3K

$78.5K

How much do audience services representative jobs pay per year?

As of Jun 13, 2026, the average yearly pay for audience services representative in the United States is $48,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What are Audience Services Representatives?

Audience Services Representatives are customer service professionals who work in venues such as theaters, concert halls, museums, or event spaces. They are responsible for assisting patrons with ticket purchases, seating, event information, and resolving any issues that may arise before, during, or after performances. Their role is crucial in ensuring a positive experience for guests and maintaining the organization's reputation for excellent service. Additionally, they often handle phone and online inquiries, process transactions, and provide accessibility support as needed.

What is the difference between Audience Services Representative vs Customer Service Representative?

AspectAudience Services RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentPerforming at entertainment venues, theaters, or event spacesCall centers, retail stores, or office settings
Employer & Industry UsagePrimarily in entertainment, arts, and event industriesAcross various industries including retail, telecom, and hospitality
Common Search & ComparisonOften compared for roles involving audience engagement and event supportCompared for general customer interaction roles

The Audience Services Representative typically works in entertainment venues, focusing on engaging with audiences and managing event-related services. In contrast, a Customer Service Representative handles customer inquiries across various industries, often via phone or in person. While both roles require strong communication skills and similar credentials, their work environments and industry focus differ significantly.

What are the key skills and qualifications needed to thrive as an Audience Services Representative, and why are they important?

To thrive as an Audience Services Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with ticketing systems, CRM software, and basic office applications is commonly required. Exceptional communication, patience, and problem-solving abilities help you handle diverse patron inquiries and challenging situations. These skills ensure positive audience experiences, efficient operations, and the organization's reputation for excellent service.

What are some common challenges faced by Audience Services Representatives, and how can they effectively address them?

Audience Services Representatives often encounter challenges such as managing high call volumes during popular events, handling difficult or dissatisfied patrons, and staying updated on event details and ticketing policies. To address these challenges, it's important to develop strong communication skills, maintain a calm and empathetic demeanor, and stay organized with up-to-date information. Effective teamwork and regular training also help representatives provide excellent service and resolve issues efficiently.
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Audience Services Representative jobs near you
AUDIENCE SERVICES REPRESENTATIVE

AUDIENCE SERVICES REPRESENTATIVE

Signature Theatre CO

Manhattan, NY

$17/hr

Other

Posted 7 days ago

Job description

Audience Services Representative

Signature Theatre, one of New York's leading off-Broadway theatres, is seeking audience services representatives. Audience services representatives are responsible for creating a welcoming environment at the Pershing Square Signature Center. Reporting to the senior front of house manager, audience services representatives are an integral part of introducing the culture of Signature Theatre to the company's season members, general audiences, and interested visitors. Audience service representatives are primarily responsible for engaging guests as they arrive at the center and orienting our audiences to the venue.

Founded in 1991, Signature Theatre celebrates playwrights and gives them an artistic home, producing six to eight productions annually. In 2005 Signature began its groundbreaking Signature Ticket Initiative, providing affordable tickets to all of its productions. In 2012, Signature opened The Pershing Square Signature Center, the Frank Gehry-designed 75,000 square foot center featuring three theatres, two rehearsal studios, a central, public lobby with a café and bookstore, as well as administrative offices. Applicants from populations underrepresented in the theatre field and aligning with Signature theatre's institutional goals and priorities focused on playwrights, community, and access are strongly encouraged to apply.

Signature is committed to equity, diversity, inclusion, and accessibility and welcomes candidates who have demonstrable experience advocating for underrepresented communities. All employees of Signature Theatre have a responsibility to be active in the institution's continued commitment to its equity, diversity, inclusion, and accessibility values and goals. Please read our commitment to creating a theatre focused on EDIA at signaturetheatre.org.

Responsibilities

  • Possessing or obtaining a FDNY F-03 certificate of fitness (fire guard)
  • Directing and monitoring lobby traffic
  • Delivering instructions and information to the public in a clear and friendly way
  • Communicating informational messages to ticket holders
  • Validating tickets upon audience entry
  • Responsible for the set-up, storage, and care of front of house equipment
  • Working with the house manager to troubleshoot all ticketing and customer service issues
  • Assisting with special projects as needed related to department planning and unique events

Desired skills and experience

  • Experienced with, or enthusiastic for, a public-facing role
  • Possessing exemplary customer service and communication skills
  • Experience with a performance venue or restaurant hosting
  • A positive and energetic outlook
  • A passion for theatre

Compensation

This part-time, seasonal position requires a flexible schedule with generally weekday evening and weekend shifts available Tuesday – Sunday. The position pays $17 per hour.

Application instructions

All applicants must apply through Paylocity. All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, citizenship, religion, gender, sex, sexual orientation, affectional preference, gender identity or expression, sexual and reproductive health decisions, pregnancy, disability, genetic predisposition, age, military or veteran status, marital or familial status, or any other protected characteristic, in accordance with applicable federal, state, and local laws.

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