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Casino Service Representative Jobs (NOW HIRING)

Hollywood Casino Aurora

CASINO SERVICE REP

Aurora, IL · On-site

The casino services representative greets and answers inquiries from guests in both the promotions booth and admissions areas. They are responsible for issuing complimentaries, promoting and issuing ...

Hollywood Casino Aurora

CASINO SERVICE REP

Aurora, IL · On-site

The casino services representative greets and answers inquiries from guests in both the promotions booth and admissions areas. They are responsible for issuing complimentaries, promoting and issuing ...

Hollywood Casino Aurora

CASINO SERVICE REP

Aurora, IL · On-site

The casino services representative greets and answers inquiries from guests in both the promotions booth and admissions areas. They are responsible for issuing complimentaries, promoting and issuing ...

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Casino Service Representative information

See salary details

$29.5K

$48.3K

$78.5K

How much do casino service representative jobs pay per year?

As of Jul 31, 2026, the average yearly pay for casino service representative in the United States is $48,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What are Casino Service Representatives?

Casino Service Representatives are employees who assist guests with a variety of needs on the casino floor. Their responsibilities often include handling player transactions, answering questions about games and promotions, resolving customer concerns, and ensuring guests have a positive experience. They act as a liaison between casino guests and management, providing information and support while upholding the casino's policies and procedures. Excellent communication and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Casino Service Representative, and why are they important?

To thrive as a Casino Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, casino management software, and handling cash transactions is typically required. Exceptional interpersonal skills, conflict resolution, and the ability to remain calm under pressure help you excel in guest-facing situations. These abilities are crucial for providing a seamless guest experience, ensuring compliance with regulations, and maintaining a positive casino environment.

What is the difference between Casino Service Representative vs Dealer?

AspectCasino Service RepresentativeDealer
Primary RoleAssisting players, managing chips, providing customer serviceDealing cards, operating gaming tables, conducting games
Required SkillsCustomer service, communication, basic gaming knowledgeGame rules, quick math, manual dexterity
Work EnvironmentCasino floor, customer interactionCasino table, direct game operation
CertificationsOften not required, but some casinos prefer customer service trainingGaming license or certification often required

While both roles are essential in a casino, a Casino Service Representative focuses on customer service and support, whereas a Dealer is responsible for conducting gaming tables. Understanding these differences helps job seekers identify the right role based on skills and interests.

What are the typical challenges a Casino Service Representative might face during a busy shift?

Casino Service Representatives often experience fast-paced and high-pressure environments, especially during peak hours or special events. Common challenges include managing multiple customer requests simultaneously, addressing disputes calmly, and ensuring compliance with gaming regulations. Strong communication and multitasking skills are essential, as representatives regularly collaborate with security, floor supervisors, and other team members to provide excellent guest service. Adaptability and professionalism help navigate these situations smoothly and maintain a positive atmosphere for guests.
More about Casino Service Representative jobs
What job categories do people searching Casino Service Representative jobs look for? The top searched job categories for Casino Service Representative jobs are:
Casino Service Representative jobs near you
Infographic showing various Casino Service Representative job openings in the United States as of July 2026, with employment types broken down into 9% As Needed, 68% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,284 per year, or $23.2 per hour.

CASINO SERVICE REP

Hollywood Casino Aurora

Aurora, IL

Part-time

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

The casino services representative greets and answers inquiries from guests in both the promotions booth and admissions areas. They are responsible for issuing complimentaries, promoting and issuing screen test/marquee cards, and coordinating dinner reservations or transportation needs.

ESSENTIAL RESPONSIBILITIES 

- Provides general information about Hollywood Casino and answers inquiries from guests

- Retrieves table games ratings and utilizes patron response functions

- Utilizes casino computer system to redeem star points for guests

- Assists guests with special needs

- Communicates marketing program including, star point value and issuance of promotional items

- Monitors inventory of promotional items and notifies the supervisor when it is necessary to reorder

- Makes restaurant reservations and issues complimentaries when applicable

- Operates Coat Check

- Leads property tours, as needed

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS

- Must be 18 years of age

- High School Diploma/GED or equivalent work experience related to the nature of the position

- Ability to read, write, comprehend, and speak English

 Ability to perform basic mathematical operations such as: addition, subtraction, multiplication, and division

- Physical mobility with reasonable accommodations including ability to push, pull, carry, and lift up to 40 lbs

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

Employment Type: PART_TIME

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