ZipRecruiter

Log In

1

Audience Services Representative Jobs (NOW HIRING)

TEKsystems

Account Services Representative

Portland, OR · On-site

$33/hr

Account Services Representative Are you a problem solver who thrives in a fast-paced environment ... Communicates effectively with diverse audiences. * Builds strong partnerships across teams and ...

Willwork Global Event Services

Be Seen First

Client Service Representative

San Francisco, CA · On-site

$26 - $30/hr

National Labor Management Company is seeking experienced Client Services Representative (CSR) to ... services is designed to activate brand experiences, helping you connect with your audience in a ...

koch

Technical Services Representative

Lenexa, KS · Remote

Technical Services Representative Reports To: Technical Services Manager - HC Support Class ... audiences. 3. Must be able to effectively handle stressful situations and manage multiple tasks ...

next page

Showing results 1-20

All JobsAudience Services Representative Jobs

Audience Services Representative information

See salary details

$29.5K

$48.3K

$78.5K

How much do audience services representative jobs pay per year?

As of Jul 14, 2026, the average yearly pay for audience services representative in the United States is $48,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What is a good first job for a person with hearing issues?

An Audience Services Representative role can be suitable for individuals with hearing issues if accommodations such as visual communication tools or written instructions are provided. Jobs that rely on written communication, data entry, or online tasks often offer more accessibility for those with hearing impairments. It is important to consider personal skills and any necessary workplace accommodations when choosing a first job.

What jobs in the US pay 300,000 a year?

For an Audience Services Representative, earning $300,000 annually is uncommon, as this role typically offers lower compensation. High-paying jobs in the US that reach or exceed this level often include executive positions, specialized medical professionals, law firm partners, and certain technology or finance roles that require advanced skills, experience, and often leadership responsibilities.

What are Audience Services Representatives?

Audience Services Representatives are customer service professionals who work in venues such as theaters, concert halls, museums, or event spaces. They are responsible for assisting patrons with ticket purchases, seating, event information, and resolving any issues that may arise before, during, or after performances. Their role is crucial in ensuring a positive experience for guests and maintaining the organization's reputation for excellent service. Additionally, they often handle phone and online inquiries, process transactions, and provide accessibility support as needed.

What is the hardest job in theater?

For an Audience Services Representative, the hardest aspect is managing difficult or upset patrons while maintaining professionalism and ensuring a positive experience. The role often requires strong communication skills, patience, and the ability to handle high-pressure situations during events or performances.

What is the difference between Audience Services Representative vs Customer Service Representative?

AspectAudience Services RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentPerforming at entertainment venues, theaters, or event spacesCall centers, retail stores, or office settings
Employer & Industry UsagePrimarily in entertainment, arts, and event industriesAcross various industries including retail, telecom, and hospitality
Common Search & ComparisonOften compared for roles involving audience engagement and event supportCompared for general customer interaction roles

The Audience Services Representative typically works in entertainment venues, focusing on engaging with audiences and managing event-related services. In contrast, a Customer Service Representative handles customer inquiries across various industries, often via phone or in person. While both roles require strong communication skills and similar credentials, their work environments and industry focus differ significantly.

What are the key skills and qualifications needed to thrive as an Audience Services Representative, and why are they important?

To thrive as an Audience Services Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with ticketing systems, CRM software, and basic office applications is commonly required. Exceptional communication, patience, and problem-solving abilities help you handle diverse patron inquiries and challenging situations. These skills ensure positive audience experiences, efficient operations, and the organization's reputation for excellent service.

How do I get a job as a customer service representative?

To become a customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, proficiency with computer systems, and the ability to handle difficult situations are often required; some roles may also require specific certifications or training. Applying through company websites, job boards, or staffing agencies is common in the hiring process.

What are some common challenges faced by Audience Services Representatives, and how can they effectively address them?

Audience Services Representatives often encounter challenges such as managing high call volumes during popular events, handling difficult or dissatisfied patrons, and staying updated on event details and ticketing policies. To address these challenges, it's important to develop strong communication skills, maintain a calm and empathetic demeanor, and stay organized with up-to-date information. Effective teamwork and regular training also help representatives provide excellent service and resolve issues efficiently.
More about Audience Services Representative jobs
What cities are hiring for Audience Services Representative jobs? Cities with the most Audience Services Representative job openings:
What states have the most Audience Services Representative jobs? States with the most job openings for Audience Services Representative jobs include:
What job categories do people searching Audience Services Representative jobs look for? The top searched job categories for Audience Services Representative jobs are:
Audience Services Representative jobs near you
Infographic showing various Audience Services Representative job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 79% Physical, 4% Hybrid, and 17% Remote job distribution, with an average salary of $48,284 per year, or $23.2 per hour.
Client Services Representative

Client Services Representative

FIDELITONE

Wauconda, IL

$21.25/hr

Full-time

Posted 5 days ago

Fidelitone rating

5.4

Company rating: 5.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

The Client Services Representative ensures client satisfaction by providing timely, efficient, accurate, and friendly service via telephone and email systems. Requires minimal supervision; must have strong analytical skills. Job functions require independent and creative thinking along with strong problem-solving skills. An ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills.  Must be willing to work in a challenging, fast-paced environment. 
ESSENTIAL FUNCTIONS
  • Sort through customer emails, analyze the request and process thru the designed course of action 
  • Contact customer directly through phone or email to collect information for order processing 
  • Manually enter orders into appropriate system following the protocols set by management 
  • Effectively document all communications made with customers while resolving or escalating issues in a timely fashion. 
  • Effectively communicates difficult/sensitive information tactfully to customers 
  • Research and resolve inquiries and complaints, including escalated calls, to ensure customer retention and satisfaction
  • Assists supervisor with tracking KPI's and SOP's and keeping them up to date
  • Communicates with other Dept. & management to resolve problems and expedite work 
  • Experience with Commerce Hub, SPS and major retailers such as Kohl's, Target, Wal-Mart, Bed Bath Beyond and other major retailers a plus  
  • Will be responsible to keep all customer compliance and routing guides up to date 
  • Navigate thru major retailers routing guides to determine specific requirements which apply to process their orders
  • Ability to communicate effectively to a variety of audiences 
  • Able to work with client specific websites to monitor and process daily orders meeting the delivery time specifications 
  • Previous customer service/call center and (or) data entry experience preferred
  • Typing skills at 25-30 WPM are necessary
  • Computer proficiency with MS Office (Word, Excel, and Outlook), Internet is required
  • Experience with AS400-ASW system is helpful

  • High School Diploma required 
  • Minimum of 2 years call center/customer service experience is preferred

What Fidelitone employees say

Pay

Workplace

Get the full story on Breakroom

Apply