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Fan Services Representative Jobs (NOW HIRING)

Cleveland Indians

Fan Ambassador

Cleveland, OH · On-site

$14.30/hr

The Guardians are looking for service minded teammates, who are committed to working together to ... Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and ...

Milwaukee Brewers

Ticket Services Representative

Milwaukee, WI · On-site

$15.25 - $19.75/hr

Ticket Services Representative Job Locations US-WI-Milwaukee ID 2026-2772 # of Openings 10 Category ... As leaders in the ticketing industry, our team is dedicated to creating an exceptional, fan ...

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Fan Services Representative information

See salary details

$29.5K

$48.3K

$78.5K

How much do fan services representative jobs pay per year?

As of Aug 26, 2026, the average yearly pay for fan services representative in the United States is $48,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What is a fan services representative?

Fan Services Representatives are professionals who work at sports venues, entertainment events, or large gatherings to assist and support guests or fans. Their main responsibilities include providing information, resolving issues, ensuring a positive experience, and addressing any concerns that attendees may have. They often serve as the first point of contact for fans, helping with directions, seating, accessibility needs, and general inquiries to enhance overall satisfaction. Effective communication and customer service skills are crucial for this role.

What are some common challenges fan services representatives face when handling fan inquiries during high-traffic events?

Fan Services Representatives often encounter a significant increase in inquiries during major games or events, which can lead to high call, email, or chat volumes. Managing multiple requests efficiently while maintaining a positive and helpful attitude can be challenging, especially when addressing time-sensitive or emotionally charged situations. Representatives must quickly problem-solve, prioritize tasks, and communicate clearly with both fans and internal teams to ensure timely resolutions. Adaptability and strong organizational skills are key to thriving in these fast-paced environments.

What are the key skills and qualifications needed to thrive as a fan services representative, and why are they important?

To thrive as a Fan Services Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with ticketing systems, CRM software, and basic office applications is often required. Outstanding communication, patience, and a positive attitude help create memorable experiences for fans and resolve concerns effectively. These skills are crucial for ensuring fan satisfaction, fostering loyalty, and supporting the organization's reputation during events.

What is the difference between Fan Services Representative vs Ticketing Agent?

AspectFan Services RepresentativeTicketing Agent
Required CredentialsCustomer service experience, high school diplomaCustomer service skills, high school diploma
Work EnvironmentEvent venues, sports arenas, stadiumsBox offices, ticketing platforms, event venues
Employer & Industry UsageSports teams, entertainment venuesEvent venues, ticketing companies
Common Search & ComparisonCustomer support at eventsTicket sales and distribution

Fan Services Representatives focus on assisting fans during events, handling inquiries, and ensuring a positive experience. Ticketing Agents primarily manage ticket sales, distribution, and related customer service. While both roles involve customer interaction in the entertainment industry, Fan Services Representatives are more engaged with on-site fan support, whereas Ticketing Agents handle pre-event ticket transactions.

More about Fan Services Representative jobs

What job categories do people searching Fan Services Representative jobs look for?

The top searched job categories for Fan Services Representative jobs are:

Fan Services Representative jobs near you
Infographic showing various Fan Services Representative job openings in the United States as of August 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $48,284 per year, or $23.2 per hour.

Fan Services Representative (Event Day Position)

Nashville, TN • On-site

Tennesseetitans
See more jobs at Tennesseetitansexternal

Part-time

Re-posted 6 days ago

Job description

At the Tennessee Titans, we're dedicated to a winning culture, making a meaningful impact in our community, and creating moments that bring people together. We pursue excellence in everything we do and foster a culture of accountability, teamwork, and relentless commitment because we are dedicated to being a part of something bigger than ourselves.
What you will be doing
The Tennessee Titans are hiring part-time Event Day Staff to deliver unforgettable event-day experiences at Nissan Stadium. We need energetic, guest-focused team players to assist fans with ticketing, seating, and wayfinding while resolving concerns and ensuring every guest enjoys a safe, fun, and seamless experience during major games and concerts. This once-in-a-lifetime opportunity lets you be part of the final season at the current stadium while helping shape the future of our new stadium opening in 2027.
Key Responsibilities:
  • Promote and facilitate stadium offerings, accommodations, policies, and procedures to guests.
  • Document feedback in detail for post-event follow-up and resolution
  • Maintain clear, professional communication with supervisors and fellow team members
  • Serve as a positive ambassador of the Titans and Nissan Stadium brand at all times.
  • Encouraged to "surprise & delight" guests to create a unique experience
  • Address issues and questions related to mobile tickets, seating bowl and ticket resolution
  • Greet all guests & clients with a friendly smile and demeanor
  • Address and resolve issues as an opportunity to redirect the situation into a meaningful and positive experience.
  • Provide first class guest service to all Nissan Stadium patrons, clients, and other Team Members
  • Report all safety concerns, maintenance issues and housekeeping needs to supervisor prior to and during events
  • Have exceptional knowledge of Nissan Stadium, seating sections, key stadium personnel, policies, fan code of conduct and emergency procedures
  • Attend mandatory Stadium Experience Trainings and complete online mandatory trainings throughout the year

What you will bring
Required Qualifications:
  • MUST be 18 years or older to apply
  • Must be available to work at least 70% of the major Nissan Stadium events throughout the calendar year.
  • Must live in or around the Greater Nashville Area

Preferred Qualifications:
  • Maintain a positive outlook that demonstrates approachability, friendliness, and professionalism
  • Excellent interpersonal skills and be able to work well with others
  • Strong and proactive customer service, troubleshooting, and communication skills
  • Customer service and/or special event experience preferred
  • Flexibility to be relocated based on event day needs
  • Ability to work full shifts before and after events in various weather elements
  • Bilingual experience is a plus

Physical Requirements and Working Conditions:
  • Work Environment: Stadium / Field
  • Physical Requirements: Ability to stand for extended periods of time; lift up to 25 lbs
  • Schedule: Flexible hours, including some nights, weekends, and holidays as necessary

Those selected for further consideration will be contacted by someone from the Tennessee Titans.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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