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Fan Services Representative Jobs (NOW HIRING)

Inter Miami CF

Guest Services Representative

Miami, FL · On-site

$13 - $15.75/hr

Job Type Part-time Description RESUME REQUIRED FOR CONSIDERATION As a member of Inter Miami's Guest Services team, you will provide unique fan experiences while promoting a welcoming environment ...

Inter Miami CF LLC

Guest Services Representative

Miami, FL

$12.25 - $15/hr

Description RESUME REQUIRED FOR CONSIDERATION As a member of Inter Miami's Guest Services team, you will provide unique fan experiences while promoting a welcoming environment during all events ...

Inter Miami CF

Guest Services Representative

Miami, FL · On-site

$12.25 - $15/hr

Job Type Part-time Description RESUME REQUIRED FOR CONSIDERATION As a member of Inter Miami's Guest Services team, you will provide unique fan experiences while promoting a welcoming environment ...

kccfc

Guest Services Team Member

Kansas City, MO

$13.25 - $16/hr

Fans First Parking - Guest service assistance on the exterior of the stadium, wayfinding and answering fan questions, managing volunteers, and assisting with egress Guest Service Representative ...

Kansas City Chiefs

Guest Services Team Member

Kansas City, MO · On-site

$13.25 - $16/hr

Fans First Parking - Guest service assistance on the exterior of the stadium, wayfinding and answering fan questions, managing volunteers, and assisting with egress Guest Service Representative ...

kccfc

Guest Services Team Member

Kansas City, MO

$13.25 - $16/hr

Fans First Parking - Guest service assistance on the exterior of the stadium, wayfinding and answering fan questions, managing volunteers, and assisting with egress Guest Service Representative ...

Kansas City Chiefs

Guest Services Team Member

Kansas City, MO · On-site

$13.25 - $16/hr

Fans First Parking - Guest service assistance on the exterior of the stadium, wayfinding and answering fan questions, managing volunteers, and assisting with egress Guest Service Representative ...

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Showing results 21-40

All JobsFan Services Representative Jobs

Fan Services Representative information

See salary details

$29.5K

$48.3K

$78.5K

How much do fan services representative jobs pay per year?

As of Aug 6, 2026, the average yearly pay for fan services representative in the United States is $48,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What is the difference between Fan Services Representative vs Ticketing Agent?

AspectFan Services RepresentativeTicketing Agent
Required CredentialsCustomer service experience, high school diplomaCustomer service skills, high school diploma
Work EnvironmentEvent venues, sports arenas, stadiumsBox offices, ticketing platforms, event venues
Employer & Industry UsageSports teams, entertainment venuesEvent venues, ticketing companies
Common Search & ComparisonCustomer support at eventsTicket sales and distribution

Fan Services Representatives focus on assisting fans during events, handling inquiries, and ensuring a positive experience. Ticketing Agents primarily manage ticket sales, distribution, and related customer service. While both roles involve customer interaction in the entertainment industry, Fan Services Representatives are more engaged with on-site fan support, whereas Ticketing Agents handle pre-event ticket transactions.

What is a fan services representative?

Fan Services Representatives are professionals who work at sports venues, entertainment events, or large gatherings to assist and support guests or fans. Their main responsibilities include providing information, resolving issues, ensuring a positive experience, and addressing any concerns that attendees may have. They often serve as the first point of contact for fans, helping with directions, seating, accessibility needs, and general inquiries to enhance overall satisfaction. Effective communication and customer service skills are crucial for this role.

What are some common challenges fan services representatives face when handling fan inquiries during high-traffic events?

Fan Services Representatives often encounter a significant increase in inquiries during major games or events, which can lead to high call, email, or chat volumes. Managing multiple requests efficiently while maintaining a positive and helpful attitude can be challenging, especially when addressing time-sensitive or emotionally charged situations. Representatives must quickly problem-solve, prioritize tasks, and communicate clearly with both fans and internal teams to ensure timely resolutions. Adaptability and strong organizational skills are key to thriving in these fast-paced environments.

What are the key skills and qualifications needed to thrive as a fan services representative, and why are they important?

To thrive as a Fan Services Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with ticketing systems, CRM software, and basic office applications is often required. Outstanding communication, patience, and a positive attitude help create memorable experiences for fans and resolve concerns effectively. These skills are crucial for ensuring fan satisfaction, fostering loyalty, and supporting the organization's reputation during events.
More about Fan Services Representative jobs
What job categories do people searching Fan Services Representative jobs look for? The top searched job categories for Fan Services Representative jobs are:
Fan Services Representative jobs near you
Infographic showing various Fan Services Representative job openings in the United States as of August 2026, with employment types broken down into 57% Full Time, 29% Part Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,284 per year, or $23.2 per hour.

Fan Experience Representative (Part-Time)

Spurs Sports and Entertainment

San Antonio, TX • On-site

$14.50 - $19.50/hr

Part-time

Re-posted 2 days ago

Job description

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves.
To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex.
We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring - day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.
The Fan Experience Representative will uphold our standards and serve as an ambassador to our fans. The Fan Experience Representative will have the opportunity to become skilled in services such as usher, ticket taker, and elevator operator. They will be trained to have a basic understanding of crowd management for the safety of our guests and staff. This position supports all SS&E franchises, events, and contracted projects.
  • Hours/Week: up to 29hrs/week (Part-Time). Depending on number of events that week.
  • Must be able to arrive 2 hours before event start times and stay until after the events end.
  • Must live in or relocating to the San Antonio, TX area.

What You'll Do:
  • Ability to remain calm and professional in high pressure situations
  • Respond appropriately to emergency protocols, including guest evacuations or shelter-in-place directives.
  • Provide direct guest services
  • Be knowledgeable about our venues, events, and SS&E to deliver the best fan experience.
  • Monitor assigned areas for safety, cleanliness, and compliance with venue policies.
  • Able to maintain professionalism with high profile clients and talent
  • Follow all event procedures for guest entry, seating, and access control.
  • Maintain situational awareness and report safety, security, or medical concerns to appropriate personnel.
  • Able to communicate professionally and clear to guest and staff
  • Participate in pre-event briefings for all pertinent event information
  • Support ADA guest requests and needs and other accessibility related service requests with urgency and empathy.
  • Other duties as assigned.

Who You Are:
  • Constantly deliver a level of professionalism to all fans and guests in compliance with SS&E policies
  • Frequently work in an environment with moderate to very loud noise and large crowds.
  • Constantly work flexible hours such as evenings, weekends and holidays as needed.
  • Constantly able to communicate and exchange information in English; bilingual (Spanish) preferred.
  • Must be 18 years of age or older at the time of hire.
  • Must have reliable transportation to report to work on time.
  • Understanding of venue flow, crowd management, and guest service standards within a high-capacity arena or similar environment.
  • Comfortable working in a fast-paced environment while managing multiple priorities.
  • Must be able to work 70% of events per month based on the number of events.

Physical Requirements:
  • Frequently walking and moving around the venue.
  • Occasionally lifting and carrying items up to 15 pounds at table height.
  • Occasionally able to push or pull items up to 50 pounds
  • Consistently able to stand for multiple hours at a time
  • Occasionally Able to bend/kneel down
  • Frequently ascend/descend multiple flights of stairs in an arena and outdoor stadium setting throughout the duration of the shift.
  • Occasionally maneuver through the arena and outdoor stadium in dim or reduced lighting.
  • Occasionally work confined spaces throughout the duration of the shift, such as an elevator or spaces with limited or restricted means of entry or exit.
  • Frequently work outdoor events in hot, cold, wet or windy conditions throughout the duration of the shift.
  • Frequently be comfortable with heights while working on high floors

In every position, each employee is expected to: demonstrate alignment with SS&E's core values and mission, collaborate with internal/external community members and demonstrate ongoing development.
If you don't have experience in every single bullet above, no sweat - we still want to hear from you and encourage you to apply!
SS&E is an Equal Opportunity Employer
Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration. Your employment with SS&E is "at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.

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