ZipRecruiter

Log In

1

Fan Services Representative Jobs (NOW HIRING)

AEG Presents

Ticket Services Representative

Milwaukee, WI

$15.25 - $19.75/hr

Overview The Ticket Services Representative is responsible for maximizing individual ticket sales ... As leaders in the ticketing industry, our team is dedicated to creating an exceptional, fan ...

AEG

Fan Experience Seasonal Representative

Kansas City, MO · On-site

$13.75 - $17.50/hr

Fan Experience Seasonal Representative Department: Fan Experience Reports to: Manager of Fan ... Provide proactive, world-class service to continually exceed the expectations of Season Ticket ...

Noor WFS

Sales Associate

Zebulon, NC

$10/hr

In this role, you will be responsible for operating in the following game day roles: • Box Office Rep • Box Office/ Team Store Float • Team Store Rep • Fan Services Rep • Parking Staff Rep ...

LendingTree

Client Services Representative

Seattle, WA · Hybrid

$21.30/hr

Client Services Representative Seattle, Washington, United States This position is located in our ... And yes -- we still have fun doing it (our "GSD - Get Stuff Done" award is a fan favorite!) Come ...

LendingTree

Client Services Representative

Seattle, WA · Hybrid

$21.30/hr

RESPONSIBILITIES The Client Services Representative is responsible for activities including, but ... And yes - we still have fun doing it (our "GSD - Get Stuff Done" award is a fan favorite!) Come ...

LendingTree

Client Services Representative

Seattle, WA · On-site

$21.30/hr

RESPONSIBILITIES The Client Services Representative is responsible for activities including, but ... And yes - we still have fun doing it (our "GSD - Get Stuff Done" award is a fan favorite!) Come ...

next page

Showing results 1-20

All JobsFan Services Representative Jobs

Fan Services Representative information

See salary details

$29.5K

$48.3K

$78.5K

How much do fan services representative jobs pay per year?

As of Jun 9, 2026, the average yearly pay for fan services representative in the United States is $48,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What is the difference between Fan Services Representative vs Ticketing Agent?

AspectFan Services RepresentativeTicketing Agent
Required CredentialsCustomer service experience, high school diplomaCustomer service skills, high school diploma
Work EnvironmentEvent venues, sports arenas, stadiumsBox offices, ticketing platforms, event venues
Employer & Industry UsageSports teams, entertainment venuesEvent venues, ticketing companies
Common Search & ComparisonCustomer support at eventsTicket sales and distribution

Fan Services Representatives focus on assisting fans during events, handling inquiries, and ensuring a positive experience. Ticketing Agents primarily manage ticket sales, distribution, and related customer service. While both roles involve customer interaction in the entertainment industry, Fan Services Representatives are more engaged with on-site fan support, whereas Ticketing Agents handle pre-event ticket transactions.

What are Fan Services Representatives?

Fan Services Representatives are professionals who work at sports venues, entertainment events, or large gatherings to assist and support guests or fans. Their main responsibilities include providing information, resolving issues, ensuring a positive experience, and addressing any concerns that attendees may have. They often serve as the first point of contact for fans, helping with directions, seating, accessibility needs, and general inquiries to enhance overall satisfaction. Effective communication and customer service skills are crucial for this role.

What jobs make $3,000 a month without a degree?

Fan Services Representatives typically earn less than $3,000 per month, but roles such as sales associates, administrative assistants, or delivery drivers can reach or exceed this income level without requiring a degree. These jobs often rely on experience, skills, or certifications and may involve flexible schedules or customer service environments.

What are some common challenges Fan Services Representatives face when handling fan inquiries during high-traffic events?

Fan Services Representatives often encounter a significant increase in inquiries during major games or events, which can lead to high call, email, or chat volumes. Managing multiple requests efficiently while maintaining a positive and helpful attitude can be challenging, especially when addressing time-sensitive or emotionally charged situations. Representatives must quickly problem-solve, prioritize tasks, and communicate clearly with both fans and internal teams to ensure timely resolutions. Adaptability and strong organizational skills are key to thriving in these fast-paced environments.

What are the key skills and qualifications needed to thrive as a Fan Services Representative, and why are they important?

To thrive as a Fan Services Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with ticketing systems, CRM software, and basic office applications is often required. Outstanding communication, patience, and a positive attitude help create memorable experiences for fans and resolve concerns effectively. These skills are crucial for ensuring fan satisfaction, fostering loyalty, and supporting the organization's reputation during events.
More about Fan Services Representative jobs
What job categories do people searching Fan Services Representative jobs look for? The top searched job categories for Fan Services Representative jobs are:
Fan Services Representative jobs near you
Infographic showing various Fan Services Representative job openings in the United States as of May 2026, with employment types broken down into 4% Locum Tenens, 5% Full Time, 47% Part Time, 43% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,284 per year, or $23.2 per hour.

Ticket Services Representative

AEG Presents

Milwaukee, WI

$15.25 - $19.75/hr

Other

Posted 26 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Overview
The Ticket Services Representative is responsible for maximizing individual ticket sales using the Tickets.com ticketing system, in addition to providing exceptional customer service at the American Family Field ticket office. This position includes both working the ticket windows and answering inbound calls in the phone center, during both non-game and game days throughout the season.
Interactions will include single-event ticket purchases, ticket exchanges, will-call transactions, troubleshooting digital tickets and Ballpark app issues, as well as future event-related ticket sales. The role requires using soft skills such as active listening and anticipating customer needs. Additionally, this position is responsible for cross-selling and up-selling targeted deals and offers throughout the season.
Core duties for this role include, but are not limited to:
  • Provide exceptional customer service while answering inbound phone calls or while working at a ticket window.
  • Demonstrate a strong knowledge of ticket promotions and clearly communicate all related ticket products and American Family Field information.
  • Demonstrate strong techniques and strategies to up-sell and cross sell on all inbound inquiries.
  • Meet expectations of window/phone monitoring programs, focused on established department productivity standards, while maximizing sales and providing exceptional customer service.
  • Remain highly engaged and current with all Brewers related advanced ticket technologies, including being well versed in the MLB Ballpark app.
  • Assist with daily ticket mailings and other ticket fulfillment projects.
  • Participate in ongoing Sales and Service training sessions, daily briefings, and weekly sales recaps. Review all communications provided, including resources on the Ticketing Department Monday.com board
  • Completing basic sales transactions using the ProVenue ticketing system efficiently.
  • Other duties as assigned.
The ideal candidate will have 3-6 months related experience or a one-year certificate from college or technical school, as well as:
  • Exceptional communication, interpersonal and organizational skills
  • Good computer skills, including proficiency and experience with Microsoft Office Suite
  • Ability to multi-task and adjust to rapidly changing business processes
  • Able and willing to work well with a team, and independently
  • Demonstrate a strong work ethic with an innate sense of urgency and tenacity
  • Prior ticketing experience preferred
  • Previous retail sales and cash handling experience preferred
  • Prior customer service experience via phones preferred
Work Hours
Hours vary according to the game and event schedule. Candidates are expected to work a minimum of 20 hours per week, up to a maximum of 35 hours per week. Candidates should be available to work extended hours such as nights, weekends, and game days.
Our Team
Passion for the Brewers and exceptional service for our fans is the focus of everyone working in the Milwaukee Brewers Ticket Office. The Ticket Ops team is central to making sure American Family Field is full of loud and proud fans, for every single home game. From buying tickets, parking the car, and buying gift cards, we strive to provide exceptional service with every fan interaction. As leaders in the ticketing industry, our team is dedicated to creating an exceptional, fan-friendly experience that establishes positive connections, builds fan loyalty, and strengthens our brand.
Our Pitch
You come here to make a difference. We are a purpose-led organization, focused on building an inclusive and engaging culture that fosters excellence, collaboration and ingenuity. We strive to be a model employer and cultivator of talent, empowering our teams to drive innovation through the inclusion of diverse thoughts, ideas and perspectives. We operate at the highest standard of excellence, investing in the development of our staff across all levels and embracing differences through a culture of respect and understanding.
Seasonal Perks
  • Ballpark discounts
  • Recognition program and incentives
  • Inclusive training and development opportunities aligned with Club values

For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.

Apply